Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,450 Reviews)
Rating breakdown 13,450 reviews
5 Stars
11,743
4 Stars
1,357
3 Stars
209
2 Stars
56
1 Star
85
65%of customers recommend this product.
(
93 out of
144)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
Loving this phone to the max!
on April 6, 2026
Posted by: RobertU227
[This review was collected as part of a promotion.] Hi, I’m Roberto. The Samsung Galaxy S26 Ultra is a masterclass in hardware and AI integration. Living in NYC, two features have completely changed the game for me: the Privacy Display and the evolution of Galaxy AI. Forget stick-on protectors. Samsung integrated privacy directly into the pixels. I have mine set to trigger automatically for banking and messaging. It’s perfect for the subway or crowded cafes, providing peace of mind without sacrificing that stunning Quad HD+ clarity. When I’m with my partner and we want to watch a video together, I just toggle it off. It’s truly the best of both worlds. Powered by the Snapdragon 8 Elite Gen 5, the AI has moved from "cool tricks" to "essential tools." Now Nudge: Subtly suggests actions based on your screen—like tracking a flight or summarizing long articles. AI Call Screening: This is my ultimate spam-fighter. It answers unknown calls, transcribes them in real-time, and lets me "reply" via text-to-speech.The S26 Ultra feels like it finally understands its environment. Whether it's shielding data from a nosy neighbor on the train or simplifying my workflow, Samsung is now prioritizing utility over specs. It is, without a doubt, the most "intelligent" smartphone ever made. Thank you Samsung can't wait to see what you got for next year!
Sincerely,
Roberto.
Sincerely,
Roberto.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very powerful cell phone
on April 6, 2026
Posted by: SamsungBeliever
[This review was collected as part of a promotion.] I have not had this phone long enough to evaluate all of its features. I bought it predominantly for its camera. That is very good. I have watched various video about some of its features and am quite sure they will soon be put to use! Altogether a great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the best!
on April 6, 2026
Posted by: Brbdll
[This review was collected as part of a promotion.] I have had Galaxy Ultra phones for a few years now and they just keep getting better. They run smoothly and effortlessly. They're more intuitive than ever, especially with Galaxy AI. The new privacy feature is incredible and something I know others wish they had. My daughter was so surprised to hear my Samsung had this feature. The camera is the best! Videos or photos, edits are a piece of cake. Removing unwanted images was a wonderful feature, now I can insert something, or even animate an image! I use it for everything and it basically keeps my entire life in one place for me. No more overheating on certain apps or games. No lagging. Organizing everything the way I want it; social media, music, streaming, medical, finance, etc. It's the best phone out there!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed in the camera
on April 6, 2026
Posted by: SamsungGrl
[This review was collected as part of a promotion.] I am honestly disappointed with my galaxy S26 Ultra. I had the S23 Ultra and the that camera is amazing. This camera is basically going backwards. They replaced the actual zoom with Galaxy AI zoom and it took away the quality of the image making it look sepaninstead of have actual color to the image. It also is less clear and crisp when taking photos in general. I took the exact same photo and the s23 won out by a long shot. I loved that I could remove something from the image in the past on my own but now there is only one Galaxy AI option and then it adds ai to your photo automatically watermarking it. The privacy screen is cool but the only thing really going for this phone. For the extra price I am honestly super disappointed.
Value
3
Response from Samsung USBy R&R Team, April 7, 2026
Hi there SamsungGrl, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when you feel that your new device is not meeting your expectations in overall quality. We have provided links to resources to help you with the changes to the different settings and features on your camera, and help you troubleshoot the instances where you find the photos blurry or dark. We have also shared a link to the complete manual to help you best align the settings of the device to your preferences, and disable any features you are not interested in using every day. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on April 6, 2026
Posted by: Normj1
[This review was collected as part of a promotion.] I use my device for gaming, streaming and business.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever!!!
on April 6, 2026
Posted by: MakeupChick
[This review was collected as part of a promotion.] I absolutely love love love this phone!! It's incredible!! All the Galaxy AI is used very tastefully, and is not over the top. Bixby is actually really incredible now as well. The camera and battery life are amazing!! The only thing I miss is Samsung messages. Please don't discontinue it!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It works for me
on April 6, 2026
Posted by: Freaz10
[This review was collected as part of a promotion.] I upgraded from a zFold4 to the Galaxy S26 Ultra and I am so glad I did. What attracted me was the slim design and light weight of the phone. I love the many cameras and the pictures are clear. Love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! Gotta try it. AI rules
on April 6, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra has integrated AI very nicely.
Value
5
Written by a customer while visiting Samsung US