Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(13,452 Reviews)
Open Ratings Snapshot
Rating breakdown 13,452 reviews
5 Stars
11,745
4 Stars
1,357
3 Stars
209
2 Stars
56
1 Star
85
65%of customers recommend this product. 
(
93 out of 144
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5 out of 5
5
The best phone ever
on April 9, 2026
Posted by: Samsung4ever69
[This review was collected as part of a promotion.] This phone is absolutely amazing the integrated Galaxy Ai and how it assists me in so much of my daily life is great the picture quality is amazing the screen quality is amazing the privacy screen integrated into the actual phone itself is way easier I'm super happy with the quality of the phone and how it runs and improves my daily life
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has great features
on April 9, 2026
Posted by: Gemini
[This review was collected as part of a promotion.] Galaxy AI works great. I used my phone for work and personal
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Samsung S26 Ultra has my new favorite features
on April 9, 2026
Posted by: Juanito
[This review was collected as part of a promotion.] I use my phone to play two mobile games. This phone handles both games perfectly! If im not using it for gaming, I also use it for picture and thanks to the new night mode; the pictures come out amazingly! I love the privacy display, this technology is great!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The phone is smooth.
on April 9, 2026
Posted by: Mm0402800
[This review was collected as part of a promotion.] The new Galaxy ai is a great new feature and makes the use of my new phone worth the upgrade.
The phone is very smooth and operates quickly for the numerous tasks I perform throughout my day.
Only recommended is a longer lasting battery.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic
on April 9, 2026
Posted by: Samsung4Life
[This review was collected as part of a promotion.] This phone is a masterpiece compare to its previous predecessor. This new entry has new phenomenal features that outmatches all competitions. Definitely will never go back!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Defective phone they won't fix.
on April 9, 2026
Posted by: Sam3196
[This review was collected as part of a promotion.] They sent me a phone with a defective camera that does not focus with the 0.6 and they voided my warranty after two weeks due to a scratch that's not even near the camera phone glitches highly do not recommend Samsung.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 9, 2026
Hey Sam3196, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to the Samsung Support Team and your warranty information for clarification, and to review any additional options that may be available to you for a repair to your device. We have also provided a link to a troubleshooting guide to help you with the blurry photos you mention when using specific zoom. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best Samsung ultra ever
on April 9, 2026
Posted by: Bhaswanth
[This review was collected as part of a promotion.] The privacy mode is superb and the galaxy intelligence is too good.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
We want our bluetooth pen mic
on April 9, 2026
Posted by: Cmm49er
from Miami Beach
We want our pen to be connected to Bluetooth again, best part of the pen
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 9, 2026
Hi there Cmm49er, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how disappointing it can be when features you have loved using in the past have been changed. We have provided a link to an article to help you with the redesigned features of your S Pen to help maximize your experience with this unique accessory. We have also shared a link to the complete manual to help you with additional gestures you can use with your device for remote control. We have lastly, shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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