Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(11,225 Reviews)
Rating breakdown 11,225 reviews
5 Stars
9,846
4 Stars
1,109
3 Stars
166
2 Stars
40
1 Star
64
64%of customers recommend this product.
(
71 out of
111)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
The S26 Ultra has great features!
on March 18, 2026
Posted by: Drknlvly101
[This review was collected as part of a promotion.] I am an average person who uses my phone for the basics. Yes, I play a few games and stream at times but for the most part, I am a simple user. The AI features that I truly enjoy are the call screening features. With so many scams, it is important to understand who is trying to communicate with you. Call assist provide those options and I love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on March 18, 2026
Posted by: TimmyOrganic
from Houston, TX
I upgraded from S25 Ultra, then Z Fold7 then S26 Ultra and this is my favorite of all of them. The battery is much better than S25 Ultra. Cameras are great. I love using it to take zoom photos which I really missed on the Z Fold7. It is a bit more comfortable to hold than S25 Ultra but still a bit unwieldy but that is something I am willing to endure for the big amazing display. The privacy display is truly amazing! Performance is fast and smooth as always. Durability wise unfortunately i have a scatch on my ultra wide camera glass, but not other lenses, not sure how but it does not affect the photos at all. Overall, I love this phone, tho I wish Samsung would just remove the S Pen to make it optional like the S21 Ultra then increase the batfery a bit and add magnet.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Overheating
on March 19, 2026
Posted by: MRiwantdone
[This review was collected as part of a promotion.] My phone is overheating cuz last night I was trying to watch some tiktok videos and it was overheating and it's starting jammed so I turned off and if you don't if they can fix this.
Value
2
Response from Samsung USBy R&R Team, March 19, 2026
Hey MRiwantdone, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how important it is to be able to use your device for prolonged periods of time and be comfortable to hold in your hand. We have provided a link to a troubleshooting guide to help you resolve this experience with the temperature of your device. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Camera
on March 19, 2026
Posted by: SugaARMY
[This review was collected as part of a promotion.] I had a S24 ultra and wasn't planning on upgrading anytime soon as it was still working great and did everything I needed. But seeing the Nightography update made me upgrade early. I'm BTS ARMY and going to two of their Arirang concerts this year. Having the best camera possible for those concerts is a need, not a want. The little bit I've already played around with the camera has added to the overwhelming excitement I already had for the concerts. If you're a fellow ARMY, just go ahead and upgrade, it's worth it. As Yoongi says, "only galaxy".
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cobalt purple
on March 19, 2026
Posted by: Jvazquez3695
[This review was collected as part of a promotion.] I had a Flip 7 but afterwards I wanted to switch back to a regular phone so my wife ordered her 26 ultra first in white and then I ended up ordering mine a week after let's say we both love our new phones
Value
5
Response from Samsung USBy R&R Team, March 19, 2026
Hello Jvazquez3695, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are so pleased with the apperance and inital usage of your device. We have provided links to the complete manual and Samsung Support Team to help you fully explore your device, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2
Glitchy as heck.
on March 19, 2026
Posted by: SamsungJohn
[This review was collected as part of a promotion.] This phone has a mind of its own. I don't know if One UI 8.5 just wasn't ready or if Galaxy AI is the issue, but this phone has problems. It drops wifi whenever it wants. Android auto drops constantly. I'm always having to restart this phone.
I'm a Samsung guy all the way, but this phone doesn't make me happy at all.
Also, where did Samsung Messages go? It's not even in the store anymore!
Change is supposed to be good.
This hasn't been.
I'm a Samsung guy all the way, but this phone doesn't make me happy at all.
Also, where did Samsung Messages go? It's not even in the store anymore!
Change is supposed to be good.
This hasn't been.
Value
2
Response from Samsung USBy R&R Team, March 19, 2026
Hello SamsungJohn, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you troubleshoot the Wi-Fi and car connection with your device. We have also provided a link to the complete manual to assist you with different setting options for your messaging app. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Simply the best
on March 19, 2026
Posted by: TerryC
[This review was collected as part of a promotion.] This phone is what every phone intends to be. Super fast, responsive, intuitive and extremely useful. Galaxy AI hit it out of the park. OneUI is an absolute joy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing performance
on March 19, 2026
Posted by: ChaosControl83
[This review was collected as part of a promotion.] I'm enjoying the experience with my new device and improved performance after trading in my s23 Ultra.
Value
5
Written by a customer while visiting Samsung US