Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(6,547 Reviews)
Rating breakdown 6,547 reviews
5 Stars
5,749
4 Stars
632
3 Stars
100
2 Stars
25
1 Star
41
68%of customers recommend this product.
(
48 out of
71)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
Great features
on April 9, 2026
Posted by: Lmartin
[This review was collected as part of a promotion.] There are some many features on this phone, I have yet to use them all. I love the storage and the camera quality. This phone out beats my last few phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SUPER PHONE
on April 9, 2026
Posted by: INKMATCHER65
[This review was collected as part of a promotion.] This phone does everything! Super fast,awesome camera and AI assist make this the best samsung phone yet. Well worth the money
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Expectations and perfomance
on April 10, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] My Honest opinion
I love the desing of my 26 ultra i trade in my s24 ultra but there is some issues with this new device alot of times i have problems with the camara i wont focus it takes time and apps they get frozen wont open ..also it gets really hot the device just by watching youtube or using maps and some other issues ..the good facts about this s26 ultra is a better battery it last me longer screen is brighter sound is the same privacy mode is a big plus love that and the weight of the device compare to my old one wonderfull...Ai a big plus too also all the things we can do editing pictures with AI adding or removing things perfect ..i been a loyalty customer i been couple years already i love samsung products everything on my house is samsung brand hoping to things get better and better
I love the desing of my 26 ultra i trade in my s24 ultra but there is some issues with this new device alot of times i have problems with the camara i wont focus it takes time and apps they get frozen wont open ..also it gets really hot the device just by watching youtube or using maps and some other issues ..the good facts about this s26 ultra is a better battery it last me longer screen is brighter sound is the same privacy mode is a big plus love that and the weight of the device compare to my old one wonderfull...Ai a big plus too also all the things we can do editing pictures with AI adding or removing things perfect ..i been a loyalty customer i been couple years already i love samsung products everything on my house is samsung brand hoping to things get better and better
Value
3
Response from Samsung USBy R&R Team, April 10, 2026
Hi there Jahlove, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are enjoyinig the prolonged battery life and features of Galaxy AI available on your device. We have provided a link to troubleshooting guides to help you with the camera clarity, temperature, and freezing you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience these frustrations or you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on April 10, 2026
Posted by: W0ody13
[This review was collected as part of a promotion.] I upgraded from an S25 Ultra. The Galaxy AI on the S26 is amazing! I enjoy using the camera for taking wildlife photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing cameras and new AI video functions!
on April 10, 2026
Posted by: FlagFootballDad
[This review was collected as part of a promotion.] The Galaxy S26 Ultra is a total game-changer for video creators. The new cameras makes low-light "Nightography" look incredibly professional and crisp. Also, the new video stabilization feature acts like a built-in gimbal, keeping every frame perfectly level while filming my kids sports events. It’s rare to find a device that delivers cinematic, buttery-smooth results without any extra gear. Also the Galaxy AI editing features make this a professional-grade studio that fits right in your pocket!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Durability and battery life
on April 10, 2026
Posted by: Grandmami
[This review was collected as part of a promotion.] The Galaxy s26 Ultra is perfect size and weight. It has a great battery life and is durable. It has a hard exterior frame and is light weight. The screen is the perfect colors being soft on the eyes as well.
Value
5
Response from Samsung USBy R&R Team, April 10, 2026
Hi there Grandmami, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are happy to hear how pleased you are with the design and feel of your device, and that the display is beautiful and comfortable to look at for prolonged periods of time. We have provided a link to an article to help you with the Galaxy AI features available on your device, and integrate them in to your usage. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Super fast and display is amazing!
on April 10, 2026
Posted by: ReadyToWork
[This review was collected as part of a promotion.] I upgraded to the 26 ultra because I use my phone primarily for work and I needed a faster more reliable phone. This phone is super fast and easy to use. I love the pen feature for note taking.
Value
5
Response from Samsung USBy R&R Team, April 10, 2026
Hey there ReadyToWork, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are happy to hear that you have enjoyed the upgraded speed and power of your new device, as well as the ability to take notes easily with the S Pen. We have provided a link to an article to help you with additional capabilities of this unique accessory. We have also provided a link to the complete manual to assist you with additional features like Galaxy AI to help you maximize your experience and efficiency for your work. Lastly, we have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone in a small package
on April 10, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Galaxy ai is an amazing thing to have one a phone Ai makes so .any things possible from watching movies to editing photos. I makes thi gs possible that I never thought I could do with a phone.
Value
5
Written by a customer while visiting Samsung US