Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(6,404 Reviews)
Rating breakdown 6,404 reviews
5 Stars
5,624
4 Stars
623
3 Stars
94
2 Stars
23
1 Star
40
67%of customers recommend this product.
(
47 out of
70)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
3
The slightest (maybe) upgrade over the S24 Ultra
on April 9, 2026
Posted by: Taylor
[This review was collected as part of a promotion.] The software features of the S26 Ultra are a very slight improvement coming from the S24 Ultra like the super fast charging, while some were not upgraded at all. The Galaxy AI is probably the best feature of this phone, as I do not use the new Privacy technology for the screen.
For me, the hardware feels like a downgrade. The phone itself is aluminum instead of titanium, and has more rounded corners like every other phone. This iteration does not have the "premium" feel of the S24 Ultra for these reasons.
I was able to trade in for a discount on this device. If I had paid full price, I would have returned this phone and kept the S24.
Value
3
Response from Samsung USBy R&R Team, April 9, 2026
Hi there Taylor, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are finding some improvements to your new device, and are overall pleased with the usage. The change from the titanium to armor aluminum to help you give the device a more lightweight feel for a comfortable feel in your hand for prolonged periods of time while not sacrificing the durability of your device. We do recommend protective cases on all devices to help prevent damage from accidental bumps and drops that do occur during usage, and we would love to help you find one that best aligns to your personal sense of style. We have provided a link to the Samsung Support Team to assist you with accessories or any additional questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
BEST GALAXY YET
on April 9, 2026
Posted by: proofluna
[This review was collected as part of a promotion.] Everything from design, Galaxy AI, features... It's great for everyday use. Super handy. This phone is top notch. The best model yet by far. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE this phone!!!
on April 9, 2026
Posted by: Kevraap
[This review was collected as part of a promotion.] Great phone. Love the Galaxy Ai! Camera is very easy to use and pictures are top quality 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has really cool features and is very intuitive!
on April 9, 2026
Posted by: Excelsior27
[This review was collected as part of a promotion.] I really like the new Galaxy AI features in the camera. They make the photos look professional. I feel like I have personal assistant always at the ready
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Switching from iOs to android is the best decision
on April 9, 2026
Posted by: Froki0628
[This review was collected as part of a promotion.] I was scared of switching but after done I think it was the best decision. Having so many choices of what devices to buy, the ecosystem android has, the quality of the camera and all together is a life changing experience. Many people I know are switching and they aswell share the same opinions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome phone
on April 9, 2026
Posted by: Ciso1990
[This review was collected as part of a promotion.] This is a great phone and the AI features are amazing, the quality photos and the fast and neat works of the screen and systems is as usual great, the new design is alright and it feel good in your hands and that privacy display is a game changer. Many people complain about pixels when active but isn't that the same when you buy a privacy screen for your phone lol make it makes sense, the only reason I am not providing a 5 stats rating is because I miss all my Pen options like using it to record videos, play music, skip sounds, switch betwin cameras with air gestures at this point it doesn't really have an used unless you draw all day in your phone which we don't so please bring them back
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Not sure if I see a benefit over the S23 Ultra
on April 9, 2026
Posted by: Mollie
[This review was collected as part of a promotion.] I traded in my S23 Ultra for an S26 Ultra due to the trade in value of the S23 being good, and honestly I don't think I see any difference in performance. The biggest difference I notice is in the battery life, but I'm sure that has to do with my previous battery already being three years old and this one being new. I was hoping for faster performance, but this phone is very slow to open apps it hasn't accessed before. I find myself putting my phone down and walking away for a minute or so, similar to what I used to do back in the dial up days. It's quite frustrating and not something I'm used to with smartphones, but it's just become the way of life over the past few weeks. If I knew a month ago what I know now, I would have kept the S23 Ultra another year. I don't really use the Galaxy AI features and it's annoying when I accidently trigger them and have to keep tapping my phone screen in a panic to get out of it. It always happens at the worst time.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone !!!
on April 9, 2026
Posted by: Poogio1340
[This review was collected as part of a promotion.] Galaxy AI is amazing on my new ultra i really love the battery life and the camera
Value
5
Written by a customer while visiting Samsung US