Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,431 Reviews)
Rating breakdown 13,431 reviews
5 Stars
11,724
4 Stars
1,357
3 Stars
209
2 Stars
56
1 Star
85
65%of customers recommend this product.
(
93 out of
143)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
2
I miss my S24 Ultra
on April 17, 2026
Posted by: Novahs1124
from Baltimore, MD
I've used samsung phones for over 15 years and this one is my least favorite. Many of the personalization features are gone. Battery life is good and camera works well but I have to reset my device multiple times per day for my text or email to come through. Constantly updating my apps because it does not do it automatically. Wish I could return it for my S24 :(
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, April 20, 2026
Hi there Novahs1124, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra. We understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided links to resources to help you troubleshoot the notifications not being sent, or apps not working as intended. We have also shared a link to the complete manual and the Samsung Support Team to assist you further with customization or if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S26 Ultra: Next Level in Every Way
on April 17, 2026
Posted by: Phenomenal
[This review was collected as part of a promotion.] I have been using the Samsung Galaxy S26 Ultra and it
has completely redefined what I expect from a
smartphone.
has completely redefined what I expect from a
smartphone.
The Galaxy AI features are smarter and more intuitive
than ever. Circle to Search, real-time Live Translate,
and AI note assistance are part of my daily routine.
The on-device AI feels faster and more accurate with
every use.
than ever. Circle to Search, real-time Live Translate,
and AI note assistance are part of my daily routine.
The on-device AI feels faster and more accurate with
every use.
The camera system is breathtaking. Every shot comes
out sharp, detailed, and true to life whether in bright
sunlight or low light. The zoom range and video
capabilities are truly in a class of their own.
out sharp, detailed, and true to life whether in bright
sunlight or low light. The zoom range and video
capabilities are truly in a class of their own.
The S Pen experience is smoother and more responsive
than any previous generation. Writing, sketching, and
annotating feels completely natural on the stunning
large display.
than any previous generation. Writing, sketching, and
annotating feels completely natural on the stunning
large display.
Performance is exceptional across everything I do,
from streaming and gaming to managing school projects
and work tasks. The battery easily handles a full day
of heavy use without any concern.
from streaming and gaming to managing school projects
and work tasks. The battery easily handles a full day
of heavy use without any concern.
Samsung has raised the bar once again. The Galaxy S26
Ultra is the most powerful and intelligent smartphone
I have ever used. It is the only device a serious user
will ever need.
Ultra is the most powerful and intelligent smartphone
I have ever used. It is the only device a serious user
will ever need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Enjoyable photo and video customization in gallery
on April 17, 2026
Posted by: Heavychevy
[This review was collected as part of a promotion.] Editing photos and videos taken from my Samsung Galaxy S26 Ultra has been so easy with Galaxy AI. Being able to effortlessly correct photos and videos has made my experience with this device so much more enjoyable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Things Ultra about the 26
on April 17, 2026
Posted by: Priwolf
[This review was collected as part of a promotion.] I just recently received my new device but already feels like I took 3 years in the future as the system is so fluid it comes naturally....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Short review
on April 17, 2026
Posted by: Granj17
[This review was collected as part of a promotion.] The battery doesn't stay charger that long it's drops quickly. Anytime I use maps it zooms out of the mad and take it to another area in town but is still giving me directions. Some of the apps will still play in the background with the sound even If I clear them. I ha e to restart the phone constantly.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S26 Ult is everything I could hope for!
on April 17, 2026
Posted by: 32HMitche
[This review was collected as part of a promotion.] I have owned the Galaxy S26 Ultra for about a month and it has exceeded my expectations. The main new features are the Galaxy AI and the privacy screen setting. I use them both daily. I am still getting used to the AI but it hasn't made my life any more difficult, so that's a benefit. This phone is noticeably more powerful than my old S24 Plus even though it's specs are similar. Not sure how that was managed technically but I noticed the difference. The S26 Ultra is so well-balanced in its weight distribution that I haven't had a single "slip and catch" or accidental drop. I had that issue with the S24 and didn't realize it was the slightly unbalanced phone and not me being clumsy until I got the S26 Ultra. This is particularly impressive considering the pro-quality camera should make it top heavy but it doesn't. My absolute fave feature IS the camera. It is by far the best I have ever used and the flashlight is more powerful than my previous phone. I was skeptical about upgrading my S24 since I thought it was a wonderful phone at the time. I am so glad I did!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Privacy screen is magnificent!
on April 16, 2026
Posted by: RCamacho
[This review was collected as part of a promotion.] This smartphone is a powerhouse, the screen looks amazing and the new privacy screen feature is amazing, really love it and enjoy it. I'm looking forward to use the Galaxy AI features.
The performance and battery health are top tier. There was quite some time that I used a Galaxy device and I'm enjoying this S26 Ultra.
I chose the Cobal Violet and got the matching magnetic case from Samsung and it really looks beautiful!
Looking forward to try new Galaxy phones in the future!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on April 16, 2026
Posted by: Maer80
[This review was collected as part of a promotion.] I like AI features, device dimensions, One UI and many many more.
Value
5
Written by a customer while visiting Samsung US