Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,426 Reviews)
Rating breakdown 13,426 reviews
5 Stars
11,720
4 Stars
1,357
3 Stars
209
2 Stars
55
1 Star
85
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
Awesone phone, packed with features
on April 23, 2026
Posted by: Loves26
[This review was collected as part of a promotion.] The amount of customization, not just looks, but functionality, is something that I love about Samsung. From the color reproduction, resolution to extend battery life, privacy screen enable per app or notifications. And the Good Lock app alone makes takes the whole experience to a new level.
The phone feels amazing in hand and feels like it is high quality. And durability is the same across the board.
Value
5
Response from Samsung USBy R&R Team, April 24, 2026
Hey Loves26, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding this device easy to customize to your preferences, and that you are loving the new and enhanced features available on your device. We hope you won't hesitate to reach out to us again in the future any time you wish to share additional feedback on your device, or you have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Its a solid device
on April 23, 2026
Posted by: Casey686
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is a polished phone that delivers where it matters most. The performance is fast and smooth, the battery easily lasts all day, and the massive 6.9-inch display looks fantastic in any lighting. The 200MP camera system stands out with sharp detail and excellent zoom, making it one of the best phones for photography right now.
While it’s more of an incremental upgrade than a huge leap, the added Galaxy AI features and refined design make it feel modern and capable. Overall, it’s a powerful, reliable premium phone that does almost everything really well.
Value
5
Response from Samsung USBy R&R Team, April 24, 2026
Hi there Casey686, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We are so pleased to hear that you are so pleased to hear that you are enjoying the larger display size, camera quality, and added Galaxy AI features. We have shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best S series phone yet
on April 23, 2026
Posted by: SCOOT47
[This review was collected as part of a promotion.] I've owned 5 different S series phones from Samsung and this S26 Ultra is the of vourse,most advanced of all I've owned and used,especially the Galaxy AI features. Thank you SAMSUNG !
Value
5
Response from Samsung USBy R&R Team, April 24, 2026
Hello Scoot47, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are ecstatic to hear that you are finding this device to be the best you've had of this series, and that you are loving the features of Galaxy AI, and the additional enhancements. We have shared a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S26 Ultra
on April 23, 2026
Posted by: BDub27
[This review was collected as part of a promotion.] Great device with amazing features. Love the Galaxy AI option/use. Phone is light. Great screen and battery
Value
5
Response from Samsung USBy R&R Team, April 24, 2026
Hello BDub27, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are happy to hear that you are finding so many amazing features available on your device, and that you are enjoying the more lightweight design of this device. We hope you'll reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The standout feature: System-wide refinement!
on April 23, 2026
Posted by: djdenniswhatever
[This review was collected as part of a promotion.] I've owned most of the S-Pen equipped phones, including the past four Ultra models. All were great phones, often offering compelling new features and improvements. The S26 Ultra is no different, IMO, though in this model I feel like the most compelling feature is sysrem-wide refinement. It's subtle, but that's a good thing from my perspective. Everything is familiar, just smoother, more cohesive.
There are standout features as well. The privacy screen has been mentioned quite a lot since release, and for good reason. For some it might seem like a neat feature with limited application. For my part it's a much welcomed utility. I manage my finances from my phone more that any other device, and quite often on the go. This feature works as intended, and has all but eliminated any concerns over prying eyes.
The Galaxy AI integration has also been of great utility for me. The big standout has been image manipulation. I use the camera for hobby use, documentation, and occasionally just for laughs. There are quite a few very useful AI features throughout, but image manipulation is where I get the most utility (I have a Galaxy AI lifetime license).
Low light photography has greatly improved, and where as it used to see little use, I am now able to rputinely capture useful images in low lighting. This is a much welcomed improvement.
There's much more to the S26 Ultra, and not near enough character count to do it justice. I cannot recommend this phone enough.
Thanks for reading!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
High Quality Advanced Features But Setup Challenge
on April 23, 2026
Posted by: Exodus
[This review was collected as part of a promotion.] I use this phone for everything including work. Since I have Google Workspace, some features are very inconsistent and appear or disappear with changes in Google Settings or policies, and it takes an immense amount of effort to get things set up to work as intended. For instance, Maps and Gemini integration. And with multiple accounts, if you forget to change from your workspace to Personal account, it can stop some features like Gemini Voice activations. Documentation is impossible to follow because Google changes things so much so often, and Samsung Bixby sometimes helps or puts you in the wrong direction to fix setup and advanced feature access issues.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 23, 2026
Posted by: Frances
[This review was collected as part of a promotion.] Great phone. I use for phone calls and watch movies
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The fingerprint didn't work after you added screen
on April 23, 2026
Posted by: Yoi96
The fingerprint didn't work after you added screen protector.
You can't view your files on phone, but you can view it on your computer.
If it cannot recognize my fingerprint, I hope it will allow me to choose facial recognition instead.
You can't view your files on phone, but you can view it on your computer.
If it cannot recognize my fingerprint, I hope it will allow me to choose facial recognition instead.
Response from Samsung USBy R&R Team, April 24, 2026
Hi there Yoi96, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not operating as intended or expected. We have provided links to articles to help you with the fingerprint reader and resposiveness of your display. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
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https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Written by a customer while visiting Samsung US