Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,423 Reviews)
Rating breakdown 13,423 reviews
5 Stars
11,719
4 Stars
1,356
3 Stars
208
2 Stars
55
1 Star
85
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
A great step up from my S24 Iltra
on April 25, 2026
Posted by: PeopleHolicWanderer
[This review was collected as part of a promotion.] I loved my Galaxy S24 Ultra, but it had a tendency to overheat at the worst possible times.
I drive for rideshare services, and like to use the phone with my car's head unit through android auto. Unfortunately, if it was a bright sunny day and the phone got on direct sunlight for any length of time, while using both the car screen and the phone screen (map / nav on car, turn by turn on the phone), it tended to get quite warm. This inevitably lead to throttling, and GPS navigation glitches. Even putting the phone in the air flow from a vent would sometimes fail.
So I was very eager to try out the S26 ultra with its improved cooling setup. I knew that the S24 ultra was the last Ultra with Bluetooth support built into the S-pen, and I have used that to take group photos on the past. So I worried that this might lead me to be less than perfectly happy with the new phone
Happily, my significant other still has her S24 ultra, so we use that for family group photos now.
Happily, my significant other still has her S24 ultra, so we use that for family group photos now.
The new phone feels like a step forward, with much snappier performance, morphed Galaxy AI creators set, and, as I have discovered, a big improvement on cooling over the old phone. I'm satisfied that this phone doesn't get more than slightly warm to the touch, and never throttles itself due to heat even when I've got music or a podcast running while on the rideshare app. This is true even in prolonged rides with sunlight falling directly on the phone.
I'm loving this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really good phone
on April 25, 2026
Posted by: 900118
[This review was collected as part of a promotion.] Phone is really good. Camera, privacy screen, UI, AI related things and many more. Only one thing is extremely missing is Bluetooth supported S-pen features (taking photos air command features). I am using Samsung note services since Samsung Note 2. I am a fan of Note series now known as ultra. I was always satisfied with the features and camera quality provided by this series. Additionally, another feature Samsung dex is also a best feature, which I used to connect phone with my laptop. But now I think Samsung discontinued that feature to of connecting with windows laptop. Overall, phone is really good and I hope that Samsung bring these two things back (S-pen Bluetooth and Dex with windows/mac system).
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A Masterclass in Regression.
on April 25, 2026
Posted by: BobBush
[This review was collected as part of a promotion.] I’ve pre-ordered many flagships, but this S26 Ultra is my last. It’s fast with great battery efficiency. I cap health at 80% with two daily 15-minute top-offs. I’m running the 512GB model—a forced compromise because Samsung failed to properly advertise the 1TB option.
As a field service engineer, I rely on the S-Pen for signatures. The pixel density mimics real ink beautifully, down to micro-dot precision. I appreciate the pen sticking out slightly for easy case ejection, but the magic is dead. No Bluetooth, no controls, and single-direction insertion. Frankly, the S-View case was Samsung's last actual look-at-me innovation. Random ppl said "nice phone".
The dealbreaker is the display. An engineer sacrificed visibility for a niche "privacy" screen and should simply be fired. With polarized sunglasses in the sun, it's completely useless. The glass reflects a harsh, kaleidoscopic starfield that obscures everything. Useless in Hawaiian sun or on the water. Even night dimming has regressed to a washed-out gray-white. I worry more about corporate metadata scraping than screen-peeking strangers.
Galaxy ai? I use Google.
Video stabilization is the only feature worth showing off, but the camera housing cripples ergonomics. We shouldn't have to choose between the S25 Ultra's readable screen and the S26 Ultra's bulky camera and invisible display. All they had to do was keep it amazingly bright.
Can't add pics here b/c Samsung caps pic size at 10mb on reviews!
Care+ = joke.
Value
3
Response from Samsung USBy R&R Team, April 27, 2026
Hello BobBush, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when you have a new device that is not meeting your expectations. We would love to help you have the best possible experience with your device. We have provided a links to articles to help you with the redesigned S Pen features available on your device, and the features of Galaxy AI you may want to integrate in to your usage. We have also shared a link to the complete manual for your device to help you with the different setting options for the Privacy Display to help you have this setting only enable for specific apps or notifications to have the brightness when desired, and Privacy when required. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on April 25, 2026
Posted by: Kymmie89
[This review was collected as part of a promotion.] Excellent phone. I've always loved the phones with the S pens. I don't have to touch the screen when I use the pen. Would be nice to win the gift card. Lost my job recently.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy S26 Ultra feels a POWERHOUSE
on April 25, 2026
Posted by: RemyGalaxy
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra feels like a true step forward in everyday usability. Galaxy AI isn’t just a feature you try once, it becomes part of how you use the phone, from improving photos in seconds to helping organize content and communication more efficiently. Performance is consistently smooth, whether multitasking or handling demanding apps, and the camera system delivers sharp, vibrant images with impressive low-light results. The display is bright and immersive, making everything from video to editing feel premium. Battery life comfortably lasts a full day, even with heavy use. What stands out most is how everything works together without friction. It feels reliable, fast, and thoughtfully designed for real-world use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
To come over and get a new phone to be able to cat
on April 25, 2026
Posted by: Cookie monster
Performance for my birthday party Saturday night at least 10pm
Written by a customer while visiting Samsung US
Customer Rating
5
My phone review
on April 25, 2026
Posted by: 123456789
[This review was collected as part of a promotion.] I love the privacy screen on my new Galaxy AI generated Samsung phone. There are lots of new features and apps to sue since to have 4 time the storage I had previously.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 ultra camera and other features
on April 25, 2026
Posted by: theonlyg42
[This review was collected as part of a promotion.] I've only had this phone for just over a month and im still learning more about it. Especially the camera. There is soo much going on with the camera both still and video, it's just amazing. The different ways to take video and photos, how in depth you can make each one as well is amazing. I will be looking into astrophotography whenever im away from the city. Very excited. The phone has so many great features outside of the camera as well like the very handy and useful Galaxy Ai. Simple to use and very handy when you need something. Hands down the best phone out there. I look forward to what Samsung does in the future
Value
5
Written by a customer while visiting Samsung US