Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,423 Reviews)
Rating breakdown 13,423 reviews
5 Stars
11,719
4 Stars
1,356
3 Stars
208
2 Stars
55
1 Star
85
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
I just got this phone and I like everything about
on April 26, 2026
Posted by: Smokey
[This review was collected as part of a promotion.] It helps me to look up products that I'm looking for and gives a really good explanation of the product
Value
5
Response from Samsung USBy R&R Team, April 27, 2026
Hey there Smokey, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how much you are enjoying this new device for finding the information you need every day. We have provided links to resources to help you with the additional features of Galaxy AI, fully explore your new device, and answer any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
very good device
on April 26, 2026
Posted by: eyetheguy
[This review was collected as part of a promotion.] good all over, some improvement requires, increase optical zoom
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The new privacy display is outstanding.
on April 26, 2026
Posted by: PastorS
[This review was collected as part of a promotion.] Galaxy AI is very useful tool to help with professional writing. It gives a new dimension to report writing and makes communication fast and easy. The 26 ultra is a business phone that brings all decision tools at the tip of your finger.
Value
5
Response from Samsung USBy R&R Team, April 27, 2026
Hey PastorS, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra. We are so happy to hear that you are so pleased with the new Privacy Display, and features of Galaxy AI on your new device, and that you are finding so amazing for your daily communication. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Missing feature
on April 26, 2026
Posted by: Rakel
The only thing I've been disappointed is that in 2 different Tmobile stores confirmed to me that the pen works with the camara, which that was the only reason for me to get S26 ultra. To avoid more aggravation i haven't returned.
Response from Samsung USBy R&R Team, April 27, 2026
Hi there Rakel, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when features you have relied upon are not meeting your expectations. We have provided a link to the complete manual to help you with the hand gestures and the voice commands you can use for remote control of your camera shutter. We have also shared a link to the Samsung Support Team to assist you any time you haev questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love that it's bigger then the last one and the
on April 26, 2026
Posted by: Scooter
[This review was collected as part of a promotion.] I love the new Ai features and the color . I also love how you can be more private
Value
5
Response from Samsung USBy R&R Team, April 27, 2026
Hi there Scooter, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how much you are enjoying the features of Galaxy AI, and the appearance of your device. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Loaded with features
on April 26, 2026
Posted by: Aradia8377
[This review was collected as part of a promotion.] I was hesitant about getting a galaxy AI phone, but I actually love it. Creating photos with AI gets addicting. This phone has a ton of features and I'll probably spend the rest of my life trying to figure them out.
Value
4
Response from Samsung USBy R&R Team, April 27, 2026
Hi there Aradia8377, thank you for providing feedback on your Samsung Galaxy S26 Ultra. We understand that upgrading to a new device can come with some anxiety and worry around specific features you are unsure of using every day. We have provided a link to the complete manual to help you fully discover the features of your device, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like the great of de quality and AI
on April 26, 2026
Posted by: Ribrocoli
[This review was collected as part of a promotion.] Galaxy ai is reality great I love it I have many years using Samsung mobiles, smart TV and others products
Value
5
Response from Samsung USBy R&R Team, April 27, 2026
Hey there Ribrocoli, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear you are enjoying the usage of Galaxy AI on your new device. We have provided a link to the complete manual and the Samsung Support Team to assist you in fully exploring your new device, aligning the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
High-end performance meets intelligent design
on April 26, 2026
Posted by: TechPro10
[This review was collected as part of a promotion.] After spending some time with the Galaxy S26 Ultra, the balance of power and intelligence is what sticks out most. Using Galaxy AI for daily tasks has saved me more time than I expected, from editing videos to refining my digital notes. The display is brilliant for streaming and light gaming during downtime, and the battery life is robust enough to handle a full day of heavy use. It is a premium experience that justifies its place in my pocket every day.
Value
5
Response from Samsung USBy R&R Team, April 27, 2026
Hey TechPro10, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are so thrilled with the power and Galaxy AI on your device, and that you are finding it so advanced and amazing for your usage. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US