Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,423 Reviews)
Rating breakdown 13,423 reviews
5 Stars
11,719
4 Stars
1,356
3 Stars
208
2 Stars
55
1 Star
85
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
1
Completely disappointed!
on April 27, 2026
Posted by: MEISHA
[This review was collected as part of a promotion.] The galaxy AI was about the same as my s24 ultra.
I TRIED THE SAMSUNG GALAXY S26 ULTRA TO TRADE IN MY S24 ULTRA AND I SENT THE S26 ULTRA BACK! ONE OF THE REASONS WAS GOOGLE MESSAGES WAS THE ONLY OPTION ON THERE, WE SHOULDN'T HAVE TO ACCEPT THAT! I CAN SEE ON A GOOGLE PIXEL PHONE, BUT THESE ARE SAMSUNG PHONES! I DOWNLOADED AN APK FOR SAMSUNG MESSAGES, BUT NOW YOU HAVE THIS PERMANENT MESSAGE THAT IT IS GOING AWAY IN JULY! I WANT THAT MESSAGE GONE TOO!
THE NEW GALAXY S26 ULTRA WAS SOOOO DISSAPOINTING!
- GOOGLE MESSAGES WAS THE ONLY OPTION
- THE S-PEN IS CURVED WITH THE CORNER OF THE PHONE SO YOU HAVE TO LOOK WHICH WAY YOU ARE PUTTING IT BACK IN, I USE MY SPEN ALL THE TIME AND IF ITS AT NIGHT I DONT WANT TO BE STRUGGLING TO FIGURE OUT WHICH WAY ITS FACING!
- IT OVERHEATED WHEN I WAS SETTING IT UP
- THEY WHEN BACK TO ALUMINUM INSTEAD OF TITANIUM LIKE THE S24 ULTRA HAS!
I TRIED THE SAMSUNG GALAXY S26 ULTRA TO TRADE IN MY S24 ULTRA AND I SENT THE S26 ULTRA BACK! ONE OF THE REASONS WAS GOOGLE MESSAGES WAS THE ONLY OPTION ON THERE, WE SHOULDN'T HAVE TO ACCEPT THAT! I CAN SEE ON A GOOGLE PIXEL PHONE, BUT THESE ARE SAMSUNG PHONES! I DOWNLOADED AN APK FOR SAMSUNG MESSAGES, BUT NOW YOU HAVE THIS PERMANENT MESSAGE THAT IT IS GOING AWAY IN JULY! I WANT THAT MESSAGE GONE TOO!
THE NEW GALAXY S26 ULTRA WAS SOOOO DISSAPOINTING!
- GOOGLE MESSAGES WAS THE ONLY OPTION
- THE S-PEN IS CURVED WITH THE CORNER OF THE PHONE SO YOU HAVE TO LOOK WHICH WAY YOU ARE PUTTING IT BACK IN, I USE MY SPEN ALL THE TIME AND IF ITS AT NIGHT I DONT WANT TO BE STRUGGLING TO FIGURE OUT WHICH WAY ITS FACING!
- IT OVERHEATED WHEN I WAS SETTING IT UP
- THEY WHEN BACK TO ALUMINUM INSTEAD OF TITANIUM LIKE THE S24 ULTRA HAS!
SO I AM STICKING WITH THE S24 ULTRA, I WANT THE MESSAGE ABOUT SAMSUNG MESSAGES GONE AND I WANT THE OPTION TO KEEP SAMSUNG MESSAGES!
Value
1
Response from Samsung USBy R&R Team, April 29, 2026
Hello Meisha, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand upgrading to a new device can cause frustration as you adjust to new gestures and software settings on your device. We have provided resources below to help you with the discovery and alignment of your device as the messaging app is changing. We have also provided a link to the Samsung Support Team to assist you any time you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome upgrade
on April 27, 2026
Posted by: Rybub26
[This review was collected as part of a promotion.] I moved up from the galaxy s22 ultra and I didn't think I was going to be as impressed with the new s26u as I am. Lighter, faster, camera system is definitely better. I haven't used all of the galaxy AI features yet but it's been very useful with editing photos. The phone feels even more premium than my s22 ultra did, and I loved that phone. Battery life has been a huge plus, along with the anti reflective screen. So used to seeing every reflection when using my s22. Looking forward to years of use with my s26 ultra for productivity and capturing lots of memories with the awesome cameras..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S23 ultra to S26 ultra
on April 27, 2026
Posted by: Cliffs
[This review was collected as part of a promotion.] For me it's a well worthwhile upgrade. Processor built for S26 specific. The battery seems to last longer and phone seems much faster.
The AI capabilities of phone are remarkable. Perhaps due to processing data different I don't know but it all works excellent.
The AI capabilities of phone are remarkable. Perhaps due to processing data different I don't know but it all works excellent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing camera, fast speed and privacy
on April 27, 2026
Posted by: Wizeguy
[This review was collected as part of a promotion.] I upgraded from the standard S25 and what a difference. The camera with its f1.4 low-light capability is a game changer. I'm frequently asked to take photos at social events since everyone knows that my photos turn out best. The Galaxy AI editing capabilities have saved many shots where we needed to easily crop out a person or an object.
I've also noticed a big improvement in speed with the latest Snapdragon chip powering the phone.
Finally, I wasn't sure I wouldn't use the unique screen privacy feature but it sure keeps nosy neighbors out of your business on airplanes or at other public venues.
I've also noticed a big improvement in speed with the latest Snapdragon chip powering the phone.
Finally, I wasn't sure I wouldn't use the unique screen privacy feature but it sure keeps nosy neighbors out of your business on airplanes or at other public venues.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful!
on April 27, 2026
Posted by: WiDarse
[This review was collected as part of a promotion.] I love this phone! I've used it for everything from photography to gaming to research. Awesome camera! Beautiful screen! I'm new to the AI stuff, but the Galaxy AI is intuitive. It's been helpful in completing some DIY projects and making me sound a bit more sophisticated when producing e-mail or text messages.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the privacy screen
on April 27, 2026
Posted by: NJSTEELERFAN
[This review was collected as part of a promotion.] I like that you can configure the privacy screen turn on at login prompt on apps.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This has all the the gigs and aspects I need
on April 27, 2026
Posted by: Babygirl82
[This review was collected as part of a promotion.] The galaxy Ai features are amazing. Helps with details I need
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Gotta get you one of these!!!
on April 27, 2026
Posted by: Jmfkallday26
[This review was collected as part of a promotion.] Thus is an amazing phone that offers AI and let me tell yall its worth the penny you pay to have one of these my phine can do back flips I love it so much the battery lasts forever and the screen privacy is great if you havnt got one of these already go get cha one their great!!!!
Value
5
Written by a customer while visiting Samsung US