Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,413 Reviews)
Rating breakdown 13,413 reviews
5 Stars
11,713
4 Stars
1,353
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
4
Awesome Phone!
on April 29, 2026
Posted by: Michael
[This review was collected as part of a promotion.] Love my new phone! The screen is bigger, yet the phone is smaller and weighs less. Love the rounded corners. The integrated Galaxy AI throughout the phone/applications is exactly what you would want. My only reservation is the battery life. It still seems to drain quickly. The camera is freaking awesome!
Value
4
Response from Samsung USBy R&R Team, April 30, 2026
Hi there Michael, thank you for your feedback on your Samsung Galaxy S26 Ultra. We love hearing how pleased you are with the capabilities and usage of your device every day. We have provided links to a few articles to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further with this experience, or answer any questions you may have as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Fingerprint sensor is the worst
on April 28, 2026
Posted by: Phillyphan75
from Wasilla, AK
The fingerprint sensor is so bad on this phone it literally makes me want to throw the phone in the trash. I've been using and loved Samsung phones for over ten years but this issue has me looking at other phones. I can only hope Samsung is taking this issue seriously and can push a software update out to fix it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 29, 2026
Hi there Phillyphan75, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important it is to be able to unlock your device with ease when needed. We have provided a link to a troubleshooting guide to help you work towards a resolution for this experience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best yet, again!
on April 28, 2026
Posted by: Someguydanny
[This review was collected as part of a promotion.] Once again, Samsung hits it outta the park!
I love the controls I have over my device, the Galaxy AI, the build quality, the size, everything.
The buds 4 pro's are a must have pairing.
I use these daily, even at work. The smart features turn the buds into what feels like tunnels with the voice detection feature on.
This has been outstanding at allowing me to listen to music yet pause for a brief conversation without having to do a single thing.
I love the controls I have over my device, the Galaxy AI, the build quality, the size, everything.
The buds 4 pro's are a must have pairing.
I use these daily, even at work. The smart features turn the buds into what feels like tunnels with the voice detection feature on.
This has been outstanding at allowing me to listen to music yet pause for a brief conversation without having to do a single thing.
The S26 Ultra is just a treasure trove of capabilities. I have so many features in use that make having a phone a real treat.
I use it daily for streaming music & audio books during my commute, for tracking my workouts, my steps & other health features, and for tap & pay everywhere I go.
There are way too many great things about this device to list.
It's not a smart phone, it's a brilliant personal device!
I use it daily for streaming music & audio books during my commute, for tracking my workouts, my steps & other health features, and for tap & pay everywhere I go.
There are way too many great things about this device to list.
It's not a smart phone, it's a brilliant personal device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful Technology!
on April 28, 2026
Posted by: Gemin1Nerd
[This review was collected as part of a promotion.] The first thing I want to mention is the AI. Gemini has been the most helpful for my personal and professional life. When im at work I have my Galaxy buds 4 pro in my ears all day and when I have a question all I have to say is "Hey Google!". It enhances my life and my access to helpful tips and facts at a voice command and I find this fascinating.
I also use the AI To pull up Google maps and direct me to my destination all without touching my phone, what awesome technology.
I love the processing speed and the response time that the Samsung S26 Ultra has when it comes to gaming. I have my refresh rate at max and I have background app running and it doesn't even slow it down a bit. This is one of the best phones I've ever had! The resolution that the phone capable of makes gaming really appealing and fun.
The s26 has become a big part of my life in a waybthat it feels like I have my own personal assistant, I can even ask Gemini questions about a conversation I had days ago and it can pull it up and pick it up like we never stopped.
I also use the AI To pull up Google maps and direct me to my destination all without touching my phone, what awesome technology.
I love the processing speed and the response time that the Samsung S26 Ultra has when it comes to gaming. I have my refresh rate at max and I have background app running and it doesn't even slow it down a bit. This is one of the best phones I've ever had! The resolution that the phone capable of makes gaming really appealing and fun.
The s26 has become a big part of my life in a waybthat it feels like I have my own personal assistant, I can even ask Gemini questions about a conversation I had days ago and it can pull it up and pick it up like we never stopped.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on April 28, 2026
Posted by: Bumpascorner
[This review was collected as part of a promotion.] I am getting older and some of these newer phone are very intimidating and hard for me to use,the layouts are confusing. They just don't use common sense on how they work. I only have been using this phone for a couple of hours, and I'm totally impressed and in love. All the apps have been super easy to find and use.I even got it activated and information switched over from my old phone,very easily. This has been such a seamless transition.I am having a blast exploring all this phone can do,I can't get over the quality of the images and the speed of this phone. This phone has given me enough confidence in it ,and myself, I will be seeing what all the hype is with Galaxy AI. I can't wait too see what I can do. Thanks for giving this Granny some fun with a phone,instead of just aggravation. And putting a smile on my face.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful Technology!
on April 28, 2026
Posted by: Gemin1Nerd
[This review was collected as part of a promotion.] The first thing I want to mention is the AI. Gemini has been the most helpful for my personal and professional life. When im at work I have my Galaxy buds 4 pro in my ears all day and when I have a question all I have to say is "Hey Google!". It enhances my life and my access to helpful tips and facts at a voice command and I find this fascinating.
I also use the AI To pull up Google maps and direct me to my destination all without touching my phone, what awesome technology.
I love the processing speed and the response time that the Samsung S26 Ultra has when it comes to gaming. I have my refresh rate at max and I have background app running and it doesn't even slow it down a bit. This is one of the best phones I've ever had! The resolution that the phone capable of makes gaming really appealing and fun.
The s26 has become a big part of my life in a waybthat it feels like I have my own personal assistant, I can even ask Gemini questions about a conversation I had days ago and it can pull it up and pick it up like we never stopped.
I also use the AI To pull up Google maps and direct me to my destination all without touching my phone, what awesome technology.
I love the processing speed and the response time that the Samsung S26 Ultra has when it comes to gaming. I have my refresh rate at max and I have background app running and it doesn't even slow it down a bit. This is one of the best phones I've ever had! The resolution that the phone capable of makes gaming really appealing and fun.
The s26 has become a big part of my life in a waybthat it feels like I have my own personal assistant, I can even ask Gemini questions about a conversation I had days ago and it can pull it up and pick it up like we never stopped.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy as always with my Ultra
on April 28, 2026
Posted by: Desi924
[This review was collected as part of a promotion.] I've been getting Galaxy ultra phones since they came out and I've never been disappointed. Galaxy AI has been great !
Value
5
Response from Samsung USBy R&R Team, April 30, 2026
Hello Desi924, thank you for your feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are enjoying your new device. We hope you'll reach out to us again in the future if you have questions during your usage, or would like to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone all around
on April 28, 2026
Posted by: Cookiemonster
[This review was collected as part of a promotion.] This is a great phone. I had the s24 before and it was a good phone but I wanted a better camera, bigger screen, s-pen, and a more intuitive ai integration. This phone check all those boxes so well. Before buying this phone I compared it to other top of the line phones available to me. All of them were nice but not a single one could go spec for spec and stay standing. That's huge this phone stands at the top of flagship mountain in an era where the small thing make you stand apart, and it still did it in a big way. Overall this is a great phone with lots of opportunities to make it your own and for me personally it makes for a excellent daily.
Value
5
Written by a customer while visiting Samsung US