Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,413 Reviews)
Rating breakdown 13,413 reviews
5 Stars
11,713
4 Stars
1,353
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
Amazing product! S26 ultra
on April 29, 2026
Posted by: Charlie64
[This review was collected as part of a promotion.] This phone s26 ultra with the "Galaxy AI" built into it is amazing. Ive sitched from a s23fe. Its like night and day between the two phones. I use the s26 for work, screaming and games.
Value
5
Response from Samsung USBy R&R Team, April 30, 2026
Hey Charlie64, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how much you are enjoying your upgrade to this new device, and finding Galaxy AI so amazing for your usage. We have provided links to resources to help you maximize your experience, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Definitely a good upgrade from the ss22
on April 29, 2026
Posted by: Sampson
[This review was collected as part of a promotion.] I like m e the phone it's a bit big still wish the battery life was better but it's a great upgrade
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing Device
on April 29, 2026
Posted by: RetailTherapy
[This review was collected as part of a promotion.] I juste purchased an s26 ultra, and the features are amazing. It navigates seamlessly, the screen is very responsive even with the a screen protector. The phone charges quick and has fast wired upload speeds through the charger cord.
I was told this phone is very Ai based. As I am not extremely into AI, it has proven to be extremely helpful.
The Ai does scans and reports and analysis to help me with my daily task through my calender, alarm, Gmail, etc.
I was told this phone is very Ai based. As I am not extremely into AI, it has proven to be extremely helpful.
The Ai does scans and reports and analysis to help me with my daily task through my calender, alarm, Gmail, etc.
The only con I've noticed has been the camera. Occasionally, when taking pictures on any application, including the basic camera app that comes with the phone, it seems like it is switching between the lenses. Causing a "glitch" effect when taking pictures.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great. Love it.
on April 29, 2026
Posted by: MrRivera1
[This review was collected as part of a promotion.] Not a lot of difference from my old S24 Ultra, but I see a few things that I feel is faster and better quality with calls and camera. I like the fact that the privacy screen was added without buying a tinted screen protector.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I hate this phone
on April 29, 2026
Posted by: Notquitethirty
from Texas
I despise the 8.5 UI. The camera is significantly worse than the previous generation, with most of its options hidden to 'declutter'. I genuinely get better pictures taking screenshots of the camera than using the shutter button. The display is dimmer, and while the novely of the privacy screen button is nice and I do use it, Im not sure its worth the trade off of every time a light bounces off of it, I see every pixel in ful rainbow instead of my screen, with the privacy on Or off. Everything begs you to use AI on the phone. I do not want AI. I will never. Want. AI. I get apps downloaded without permission. I get ads for AI On My Phone Fron My Phone. Samsung forcing us to use google messages has destroyed the ability to search past topics, customize, etc. They're building everything for the illiterate, the boomers through genx, people who refuse to learn, toddlers and 10 year olds. And they somehow. For some reason. Made it so you can put the stylus in upside-down. Which can cause it to break. So that easy, useful motion to be able to slide it in is now as frustrating and annoying as trying to plug in a USBA on the first try. I hate this phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Response from Samsung USBy R&R Team, April 30, 2026
Hi there Notquitethirty, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations in features and overall functionality. We have provided links to resources to help you with the different camera features to help you capture the best possible photos and videos, and disable the pop-up ads you mention causing frustration. We have also shared a link to the complete manual to help you disable any features you are not interested in using every day, and adjust the display settings to best align to your preferences. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing camera!
on April 29, 2026
Posted by: Flyboy2026
[This review was collected as part of a promotion.] Galaxy AI allows me to improve on the pictures, by removing unwanted artifacts or even people from a scene. Also, we can do all sorts of improvements and add things to celebrate an occasion!
Value
5
Response from Samsung USBy R&R Team, April 30, 2026
Hey Flyboy2026, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are enjoying using Galaxy AI to enhance your experience with your camera, and for your celebrations. We have provided a link to the complete manual to help you with additional features like the new Privacy Display. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome!!
on April 29, 2026
Posted by: Jimmyearly
[This review was collected as part of a promotion.] I've only had my phone for a month but I must honestly say it is a phenomenal device!! The Galaxy AI features are awesome and really help me a lot.
I love the find function as well as Gemini.
The privacy display is awesome because I can keep nosey people from peeping to see what I am doing.
I love the find function as well as Gemini.
The privacy display is awesome because I can keep nosey people from peeping to see what I am doing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s26 ultra ultimate Ai
on April 29, 2026
Posted by: Gxprobass
[This review was collected as part of a promotion.] Galaxy Ai, gr8 feature, everything else is garbage. Great speed, great touch flow, no hangs, fast process and all real time feeling
Value
5
Response from Samsung USBy R&R Team, April 30, 2026
Hey Gxprobass, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are so pleased to hear that you are happy with the features of Galaxy AI, speed, and powerhouse processing of your device. We have provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US