Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(13,411 Reviews)
Open Ratings Snapshot
Rating breakdown 13,411 reviews
5 Stars
11,711
4 Stars
1,353
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product. 
(
92 out of 142
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5 out of 5
5
Super reliable
on April 30, 2026
Posted by: Lopezalb
[This review was collected as part of a promotion.] I’ve been using my Samsung Galaxy device daily, and it’s been one of the smoothest phones I’ve owned. The battery life easily gets me through a full day, the camera takes sharp and vibrant photos, and the screen quality is incredible for watching videos and browsing. I also appreciate how fast and responsive everything feels, even when multitasking between apps.
One feature I’ve really enjoyed is Galaxy AI. The AI tools make everyday tasks more convenient, especially with photo editing suggestions, voice-to-text accuracy, and smart organization features. It genuinely feels useful instead of gimmicky.
Overall, the device feels premium, reliable, and user-friendly. Whether for work, travel, taking photos, or staying connected with family and friends, it’s been a great experience.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
AMAZING FEATURES IN COMPARISON
on April 30, 2026
Posted by: ELIZABETH
[This review was collected as part of a promotion.] The A.I. features are extraordinary in comparison to other galaxy series phones i have had experience with. Wonderful features that other galaxy phones don't offer. The capabilities of the galaxy S26 Ultra has done nothing but impressed me more everyday that I use it in many different ways for many different tasks. I am very satisfied with my purchase of the S26 Ultra series of phone and now can't imagine daily life without it. My favorite feature is that you can let AI answer your calls to see who it is and what the person calling wants!!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 30, 2026
Hi there Elizabeth, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear how amazed you are with your new device, and that you are finding it an amazing daily driver for many daily tasks. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone on the market
on April 30, 2026
Posted by: QuestRyan
[This review was collected as part of a promotion.] All kinds of new features... most people don't wven know about them.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 30, 2026
Hey QuestRyan, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are so pleased with the amazing new features available on your device. We have provided a link to the complete manual for your device to help you maximize your experience and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Its good but not amazing like I thought it be
on April 29, 2026
Posted by: Carr2k13
[This review was collected as part of a promotion.] For one Galaxy Ai is awesome but to be honest im a little disappointed i thought there would be tons of new features and alot more things you could do from standard phones like my last s23 but there hasn't been so far that impress me.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 30, 2026
Hey Carr2k13, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are happy with the enjoying the features of Galaxy AI you are discovering on your device. We have provided a link to an article to help you with the full capabilities of Galaxy AI. We have also shared a link to the complete manual to help you maximize your experience with additional features like the new Privacy Display. We have lastly provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Swift Replacement for S25 Ultra
on April 29, 2026
Posted by: Brando
[This review was collected as part of a promotion.] Includes the new Galaxy AI which improves the translating speed and accuracy I use daily. Living overseas it is a life saver. The new model is lighter faster and built in privacy screen helps with reading
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 30, 2026
Hi there Brando, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are enjoying the usage of Galaxy AI for translating while living overseas, and that you are enjoying the new more lightweight design. We have shared a link to the Samsung Support Team below for your convenience if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This product has very good privacy display featur
on April 29, 2026
Posted by: Ksmadhav97
[This review was collected as part of a promotion.] Galaxy AI is awesome to work with but during photo requests, I see the face of the person completely changes. I hate the wobbling of back side of the phone. Please bring back the bluetooth version of S pen. With the privacy display, there's a reduction in the quality of the display. Excellent sound quality. Sleek design.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy 26 ultra by far the most amazing phone ever
on April 29, 2026
Posted by: AMartinez430
[This review was collected as part of a promotion.] The features and tips for this new device i purchased is off the wall amazing. So much to learn and so much tips to help me get through better understanding of this phone. Its amazing.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 30, 2026
Hi there AMartinez430, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are having such a wonderful experience with your device, and that you are enjoying the exploration of your device. We have provided a link to the complete manual for your convenience to help you fully discover the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
An amazing phone with amazing features.
on April 29, 2026
Posted by: AByrd423
[This review was collected as part of a promotion.] It has been 4 years since I have purchased a phone. I had the S22 ultra. And the transition was seamless. I also love the fact that it is double the storage of what I had previously. The newest feature of the privacy screen is one of the best features we've had in years. It helps when im reviewing important emails. I'm also new to the galaxy AI features. I did not use it as much with the s22 ultra, but it is a big help when studying or trying to solve a problem. I love how it breaks it down into terms or phrases that I can understand when studying. I can ask it a question and it will create a full chart of the topic at hand. It also does wonders when trying to edit photos. It ill remove an unnecessary item in the photo and place whatever is behind it. It left me highly impressed.This is a device that could last me for a few years.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2026
Hi there AByrd423, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to know how pleased you are with the enlarged storage capacity, Privacy Display, and ability to find information easily with your device. We have provided a link to an article to help you with the additional features of Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
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Written by a customer while visiting Samsung US
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