Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(13,403 Reviews)
Open Ratings Snapshot
Rating breakdown 13,403 reviews
5 Stars
11,703
4 Stars
1,353
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product. 
(
92 out of 142
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
4 out of 5
4
Solid phone with great AI features
on May 5, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] This looks similar to previous generation phones, slightly faster but packed with useful AI tools
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 6, 2026
Hello Ninamurray, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are happy with the enhanced processing speeds, and features of Galaxy AI on your device. We have provided a link to the complete manual to help you with additional features like the new Privacy Display. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S26 Ultra: The Ultimate AI-Powered Phone
on May 5, 2026
Posted by: LL2pharma
[This review was collected as part of a promotion.] The new Samsung Galaxy S26 Ultra is easily one of the most impressive business smartphones I’ve used. Samsung really elevated productivity with Galaxy AI — from summarizing long emails and meeting notes to helping draft professional responses in seconds. The live translation tools are a huge advantage for business travel and global communication, making conversations seamless and efficient.
Multitasking is effortless with the massive display, lightning-fast performance, and S Pen integration for quick notes, signatures, and presentations on the go. The camera is also outstanding for creating polished content, scanning documents, or jumping into crystal-clear video calls.
What stands out most is how AI feels practical instead of gimmicky. It saves time, keeps me organized, and helps me work smarter throughout the day. If you need a premium phone that blends power, professionalism, and next-level intelligence, the Galaxy S26 Ultra delivers.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 6, 2026
Hello there LL2pharma, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you are loving the usage of your device, and finding it easy with the addition of Galaxy AI and the S Pen. We have provided a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My new galaxy s26 ultra
on May 4, 2026
Posted by: Sheshe
[This review was collected as part of a promotion.] Awesome upgrade to my new new s26 ultra with Al like a computer in my hand. Surprising what technology the phone has. I'm still in the learning process and finding new adventures on it everyday. Thanks Samsung
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 5, 2026
Hi there Sheshe, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how much you are amazed by all of the enhanced features and capabilities of your new device, and that it feels like a computer in hand. We have provided a link to the complete manual as a great companion to your exploration of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is easily customizable and reliable!
on May 4, 2026
Posted by: Mari03
[This review was collected as part of a promotion.] I love customizing the lock screen with pictures of my family and friends and not having to choose just one picture. The Galaxy AI is helpful when looking up clothes or shoes I like and finding something similar if not the same item and being able to buy it right away!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 5, 2026
Hi there Mari03, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear how easy you are finding this device to customize to your preferences, and that Galaxy AI is such a great tool for many daily needs. We would love to hear from you again in the future if you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S26 Ultra is Great
on May 4, 2026
Posted by: GtownG
[This review was collected as part of a promotion.] ​The Galaxy S26 Ultra has completely changed how I manage my daily routine, from the job site to the couch. This device is a beast when it comes to gaming; I’ve been playing Black Ops 7 on it, and the custom Snapdragon 8 Elite Gen 5 handles the graphics effortlessly without the phone ever getting hot, thanks to that improved vapor chamber.
​For work, the integration of Galaxy AI is a total lifesaver. I use the "Note Assist" feature constantly to summarize long industry reports and "Circle to Search" to identify technical parts in the field. The new Privacy Display is also a standout—it’s great knowing my screen is obscured from prying eyes when I'm reviewing sensitive documents in public.
​When I finally clock out, the 6.9-inch AMOLED screen is incredible for streaming movies or watching sports. The colors are vivid, and it gets bright enough to use even in direct Colorado sunlight. Whether I'm using the S Pen to edit photos with the new Photo Assist or recording ultra-stable 4K video using Horizon Lock, this phone handles it all. If you want a device that excels at both productivity and entertainment, the S26 Ultra is the clear winner.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 5, 2026
Hello GtownG, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are loving your new device for your gaming, productivity, and overall appearance and display quality. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Overall, it has great performance.
on May 4, 2026
Posted by: Hello1013
[This review was collected as part of a promotion.] I use my phone for work, and it provides great performance for my daily requirements. I am able to review documents and create new documents without any issues. I am very satisfied with the overall product.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 5, 2026
Hello there, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We love hearing that this device has become such a daily driver for you, and that you are finding it easy to use for creating and editing documents. We have provided a link to the complete manual for your device to help you discover additional features on your device like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best AI phone
on May 4, 2026
Posted by: SuperDear
[This review was collected as part of a promotion.] I switched from the S23 Ultra to the S26 Ultra. The app opening and system performance were over 200% faster than before. I really like having an AI system that helps with photo editing and translation. The S26 Ultra makes my life easier.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 5, 2026
Hey SuperDear, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are seeing so many enhancements to your device, and that you are loving the addition of Galaxy AI. We hope you'll reach out to us again in the future if you have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Built for People Who need reliability over hype
on May 4, 2026
Posted by: YTECHZ55
[This review was collected as part of a promotion.] ,do not impress easily. Spent decades in cybersecurity /IT engineering, after the military, and handled more technology than most people will ever see. So when I say this device is exceptional, note that means something.
The Galaxy S26 Ultra is precise, reliable, and fast — the qualities that matter most to someone who has worked in high-stakes environments where tools either perform or they do not! The display is clean and sharp, the S Pen is responsive and practical(for me), and the build feels like it was engineered with intention rather than just assembled to look good on a shelf.
What genuinely stood out to me is Galaxy AI. I am not someone who chases trends, but I recognize capability when I see it. The AI-powered features on this device are not novelties (that is were my mind 1st went) — there are functions I could use. Circle to Search(helps), Translate(i get it), call id & protect (screening calls! GAME CHANGER for me)— these work, and they work well. For someone managing complex information daily, that efficiency is worth more than any flashy spec sheet.
The camera handles low light with discipline. Battery, it holds up throughout my day. Security features are solid —yes, I noticed, and I know what to look for(and appreciate the abilities to adjust to my liking).
This is a serious device , business peaople, serious people (who would like to relax knowing security is there). It earns the rating.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 5, 2026
Hello Ytechz55, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you are finding this device so amazing with features you find helpful to your needs, and easy to use every day. We have shared a link to the Samsung Support Team for your convenience if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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