Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(13,403 Reviews)
Open Ratings Snapshot
Rating breakdown 13,403 reviews
5 Stars
11,703
4 Stars
1,353
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product. 
(
92 out of 142
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
3 out of 5
3
Overall decent but not amazing
on May 6, 2026
Posted by: Just a guy
from Columbia, SC
Overall the phone works as it should. The privacy display is pretty cool but I feel it's a bit overrated. While it does dim the screen when viewing at an angle, my wife pointed out that it doesn't really work as she could still see the screen. Also if you turn on the maximum privacy it turns the entire screen a light gray color even when viewing it head on and is pretty pointless. The new camera features are absolutely awesome!!! I've always loved Samsung for the quality of photos. My wife and her family all have iphones and she has always been jealous of my camera. Speaking of camera functions, the new s-pen took away the main feature I used for, the ability to use the pen as a remote for pictures. I would take family photos and use the pen so I could be in it and not try to use a timer for pictures of 15 to 20 people, but those day are gone now since the s-pen is no longer Bluetooth. Performance wise i haven't had any issue, but then again I didn't have issue with my s22 ultra either. Battery life is good, last all day while streaming and doom scrolling. I do question the durability though, phone feels cheaper and fragile in hand without a case. Thankfully I haven't dropped it yet. Overall it's a good phone, but i would have been happy keeping my s22 ultra if it wasn't so worn out. Just to add, all this focus on Ai this and Ai that is lame and useless, personally I don't need my phone or any computer for that matter, thinking and generating art or music. If you don't NEED a new phone, wait until a better option is available.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 7, 2026
Hello Just a guy, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear you are happy with the performance and camera of your new device. We have provided a link to the complete manual to help you with the hand gestures and voice commands you can use with your camera for the big family photos and selfies you mention wanting to experience, and adjust the settings of your Privacy Display to only enable for specific apps or notifications to help you have the brightness you may seek from the display while having the privacy when needed. We have also shared a link to an article to help you with the different features of Galaxy AI that go beyond artistic endeavors to help you with different ways to stay organized and streamline daily tasks. We have lastly, provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone works great
on May 6, 2026
Posted by: Bunty25
[This review was collected as part of a promotion.] I love this phone works great and it's very fast and camara result are very good
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 7, 2026
Hello Bunty25, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear how much you are enjoying capturing amazing photos and videos with your device, and that you are finding this device to be fast during your usage. We have provided a link to an article to help you with additional features of Galaxy AI you may want to integrate in to your usage. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone I've Ever Had
on May 6, 2026
Posted by: Smokey
[This review was collected as part of a promotion.] One could say that the phone they possess is the best phone they've ever had when it is brand new. Here I can honestly say that my S26 ultra is the greatest. I love everything about it. Had my last phone for 6 or 7 years as that is how long I usually keep them. When I saw the release of the S26 ultra, I had to have it right away. I even pre-ordered it from my carrier.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 7, 2026
Hi there Smokey, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear that this device has made such an amazing inital impression on you. We have provided links to articles to help you with the different features and capabilities of Galaxy AI, and your accessories. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Nit worth the money
on May 6, 2026
Posted by: Censored customer
Phone sucks! Eliminated headphones jack,forcing you to buy ear buds that cause cancer, no way too easily take a screenshot because the buttons are on the same side! Tons of useless apps that I'll never use!
Will update when I can't find other things I can't do!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 7, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand our customers have different preferences for using their chosen device. If you are wanting to use wired headphones with your device, we have provided a link to the Samsung Support Team to help you with the steps you would need to take, and accessories you would need to accomplish this experience. We have also shared a link to the complete manual to help you with the hand swipe gesture you can use to capture a screenshot without the buttons, and help you best align the settings of your device to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ultra S26
on May 6, 2026
Posted by: Copticnosa
[This review was collected as part of a promotion.] Love the new Galaxy AI feature of this Ultra S26! The AI to transcribe, summarize, and translate voice recordings in the notes is such a helpful feature. Also, the AI photo editing is great. It takes care of things that i don't want in a very clean way. Privacy display is a great add on, I don't have to worry about someone looking in my phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 6, 2026
Hi there Copticnosa, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are so pleased to hear that you are enjoying the usage of Galaxy AI for translations, summaries, and many tasks to help you keep organized. We would love to hear from you again in the future if you have questions, or wish to share further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Still getting to know it
on May 5, 2026
Posted by: RockinCowgirl
[This review was collected as part of a promotion.] So far I'm really liking this phone. I'm still figuring out the new settings & where things have been moved to but overall it's good.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 6, 2026
Hi there RockinCowgirl, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that this device has made such a great inital impression on you. We have provided a link to the complete manual to help you fully explore your new device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Continues to Impress
on May 5, 2026
Posted by: Chaeden
[This review was collected as part of a promotion.] I like the new phone. It doesn't disappoint in reality even though there were some rumored improvements that would have made it a better deal and product.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 6, 2026
Hey there Chaeden, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are so pleased to hear that you are happy with the capabilities and features of your device, and that it hasn't disappointed you in any way thus far. We have provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Solid phone with great AI features
on May 5, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] This looks similar to previous generation phones, slightly faster but packed with useful AI tools
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 6, 2026
Hello Ninamurray, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are happy with the enhanced processing speeds, and features of Galaxy AI on your device. We have provided a link to the complete manual to help you with additional features like the new Privacy Display. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
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