Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,399 Reviews)
Rating breakdown 13,399 reviews
5 Stars
11,700
4 Stars
1,352
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
Best in the industry
on May 11, 2026
Posted by: LoloCommander
[This review was collected as part of a promotion.] Best phone I've ever had by far. It's super smooth and fluid, after a few months of use, there has not been any bugs or slowdowns.
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey LoloCommander, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are finding this to be the best phone you've ever had, and that it is operating so perfectly for your needs. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Loving my s26 ultra
on May 10, 2026
Posted by: Bhindgreeneyez
[This review was collected as part of a promotion.] As a longtime Galaxy user, I can honestly say the Samsung Galaxy S26 Ultra might be one of my favorite upgrades yet. The camera quality is amazing, the battery life easily keeps up with my day, and the performance feels incredibly smooth and fast. Samsung really stepped it up with this one—definitely happy with the upgrade 🔥📱 the galaxy AI is top tier.
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hi there Bhindgreeneyez, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are loving the updated features and capabilities of your new device, and that the camera, battery, and speed of your device are such standout features. We have provided a link to the Samsung Support Team who can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product super comprehensive
on May 10, 2026
Posted by: Trizzshophone6
[This review was collected as part of a promotion.] I use my new Samsung S26 Ultra for everything in my personal life—watching TV series and movies, listening to music—and it has been wonderful. The battery life is excellent, even under heavy use. I also use it for work; I’m constantly making videos, and the Galaxy AI tools are impressive. It is undoubtedly a complete device. I also love the private screen technology; I used to be the one spending money on dark privacy screen protectors, but not anymore—now I have it all in one package. This is my first time using the Ultra series, and wow, it does not disappoint. 100% recommended.
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey Trizzshophone6, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that your first experience with the Galaxy S Ultra device has not disappointed, and that you are loving all of the amazing features on your device, that you are loving your streaming, and that you are finding Galaxy AI helpful for your usage. We would love to hear from you again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
This is a great phone!
on May 10, 2026
Posted by: Cnckurt
[This review was collected as part of a promotion.] This phone is truly amazing, it does everything I could want from a phone. The galaxy ai built into the phone is phenomenal. The phone truly works as a personal assistant. I love the features of the galaxy Ai sorting through my email and reminding me of plans I have made by adding them to my calender for me. I use the Google assistant feature quite often and it gives very informative information. The galaxy s26 ultra truly is the best phone I've ever had. :)
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey Cnckurt, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are so happy with the usage of your device, and that you are finding it helpful for keeping organized and productive during your day, and that Galaxy AI is such a useful addition to your device. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Fingerprint sensor terrible and general performanc
on May 10, 2026
Posted by: MICHAEL
from Crofton, MD
The fingerprint sensor on the S26 Ultra is terrible. Only works about 10% of the time. I wish I did not buy this phone and stuck with my S21 Ultra. I really don't see any performance increases from my S21. As of now, this will probably be my last Samsung phone.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, May 11, 2026
Hello Michael, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how distressing it can be when your device is not meeting your expectations in functionality. We have provided a link to a troubleshooting guide to help you with the fingerprint reader of your device. We have also provided links to resources to help you with the upgraded features of your device including Galaxy AI and your Privacy Display. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Not as great as the hype...
on May 10, 2026
Posted by: 1971Chevelle
I 'upgraded' from the S24 Ultra, and I actually would prefer to have the S24 back. This phone is not as strong - you can literally get the body to twist in your hands. The S24 body was much stronger, but you still have to pay the same price for a phone that is not as strong.
The battery life seems to be about the same - no improvement over the S24.
I personally am not seeing any difference in the cameras. The S26 Ultra might be a little sharper, but not a lot.
Samsung's decision to drop Samsung Messages has left us with the garbage known as Google Messages. Google just doesn't get it. They are HORRIBLE at interface design. We FINALLY got a trash can, but it is inferior to the Samsung version. You can only move an ENTIRE conversation into the trash. If you only want to delete part of a conversation, then it is permanently deleted - no retrieving it from the trash if you happen to need it. Then when you do delete part of a conversation, there are multiple lines in the app that say "RCS chat with (contact)" followed by the date and time of that message. So STUPID. Google's design team needs to start paying attention to how other companies do it and correct their massive mistakes.
Qi wireless charging is also not as consistent on the S26. Due to the MASSIVE camera array, it makes it more difficult to get the phone into the correct position on the charging pad.
As for the display, the S24 just looks better with the sharp corners. The rounded corners on the S26 do not add anything to the experience at all. Both display have the same resolution and brightness, so unless you NEED the privacy feature, it is not an upgrade.
The speed of the S26 is up a little bit from the S24, but it is not that much faster. Booting up is where I see the most improvement, but other than that, the S24 performs just fine.
Overall I am not that impressed. The only plus is that I got enough in trade for my S24 that I paid less than half price for this one. I think that these manufacturers need to stop feeling the need to release new phones EVERY SINGLE year, and start focusing on making ACTUAL improvements. No one needs a new phone every year - it is just beyond wasteful.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R Team, May 11, 2026
Hi there 1971Chevelle, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important it is to feel that you've upgraded to a new device that is exciting to use every day, and that you are feel has been upgraded. We have provided links to resources to help you maximize your experience with Galaxy AI, the new Privacy Display, camera features, and additional changes that have been made to your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone after being spoiled with the S22 U
on May 10, 2026
Posted by: StopwiththeAIgarbage
[This review was collected as part of a promotion.] So far this phone has been a fantastic replacement for the S22 Ultra that I had. I loved that phone and this phone is doing a great job in replacing it. The pictures and videos are fantastic. Though the night time photos seem to be over exposed as they are much brighter than what the eye is seeing. The battery holds up all day even with heavy use. The removal of thr Bluetooth pen is frustrating. And the Galaxy AI is not for me and I have it turned off as much as I can. We do not need to have AI thrown at us for every aspect of our lives. Please stop pushing it so much as many of us still want to use our own intelligence.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 ultra
on May 10, 2026
Posted by: Spfgalaxyboy
[This review was collected as part of a promotion.] Galaxy Ai wrecks apples. I've been on the galaxy train since the galaxy s3 and lemme tell you its worth the upgrade every time.
Value
5
Response from Samsung USBy R&R Team, May 11, 2026
Hey Spfgalaxyboy, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are finding this device such a great asset to your life, and that you are so happy with your upgrade. We have provided a link to the complete manual for your device to help you best align the settings of your device to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US