Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(10,779 Reviews)
Rating breakdown 10,779 reviews
5 Stars
9,451
4 Stars
1,072
3 Stars
158
2 Stars
38
1 Star
60
64%of customers recommend this product.
(
70 out of
109)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
4
A fantastic upgrade with a few bumps
on March 13, 2026
Posted by: IshScout
[This review was collected as part of a promotion.] I've been a devoted Galaxy fan for years. Last year I went from the S22 Ultra to the S25 Edge but something felt off.
With the announcement of privacy display & horizon lock I knew I had to find away to get this device. That camera setting can be extremely helpful to those with things like hand tremors where it's difficult to stay still to get those perfect shots. The night photography upgrade will help for those upcoming BTS concerts. 🫰🏻💜
The only thing I miss so far is the old object remover that doesn't use AI. Sometimes you just want to make small edits without being slapped with an AI watermark. Now I have to use a 3rd party app for that when it was built in previously.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My New Luv
on March 14, 2026
Posted by: JustNelli
[This review was collected as part of a promotion.] The newest settings including the built-in privacy screen assists with my business needs when on the go. The battery life is great so far! Looking to explore it more thoroughly as time goes by.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy s26 ultra review
on March 17, 2026
Posted by: Jumpingbean
[This review was collected as part of a promotion.] I recently got the samsung galaxy s26 ultra and its a really fun phone to use. Its fast, looks good and handles gaming and streaming great. Using this phone for school is like having a laptop on your fingertips.
The cameras are one of my most uses for the insane quality and abilities, with all the new Galaxy AI features, its great for photography and video edits
My pros: camera quality, galaxy ai, streaming
My cons: no Bluetooth s pen, camera bumps feel to much
The cameras are one of my most uses for the insane quality and abilities, with all the new Galaxy AI features, its great for photography and video edits
My pros: camera quality, galaxy ai, streaming
My cons: no Bluetooth s pen, camera bumps feel to much
Value
4
Response from Samsung USBy R&R Team, March 18, 2026
Hi there Jumpingbean, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are happy to hear how much you are enjoying capturing amazing photos and videos with your device, and playing your favorite games. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on March 18, 2026
Posted by: JUNEBUG
[This review was collected as part of a promotion.] Highly recommend great features camera is awesome overall
Value
5
Response from Samsung USBy R&R Team, March 18, 2026
Hi Junebug, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how pleased you are with the camera quality and overall usage of your device. We have provided links to resources to help you discover the full capabilities of your device like the new privacy display, horizontal lock, and Galaxy AI, as well as aligning the settings to your preferences, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Big improvement over the S24 ULTRA
on March 23, 2026
Posted by: Bagsybags
[This review was collected as part of a promotion.] Just upgraded to the Galaxy S26 Ultra from the S24 Ultra and the difference is incredible. The photos are crisp, and the concert video audio handled the loud music perfectly without any distortion.
I'm loving the new Galaxy AI features; I’ve already made a custom coyote background for my home screen. Between the lightweight design and the responsive touch, this phone is a massive improvement to my daily routine.
I'm loving the new Galaxy AI features; I’ve already made a custom coyote background for my home screen. Between the lightweight design and the responsive touch, this phone is a massive improvement to my daily routine.
10/10 rating!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Software is Garbage
on March 26, 2026
Posted by: Psycho Crankbaits
I have Had most of the S modela and this phone sucks I can't believe I traded my ultra 24. It processes so slow. My apps glitch is cant even install Facebook messenger I've done every recommendation. The AI cant even remember a convos from 2 mins ago. It constantly gives wrong answers or messes up simple task . The AI on my 24 ultra was amazing it helped so much with my job now I spend 45 min trying to convert something to a PDF. I want my old phone back
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, March 27, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when you have a new device that is not operating as intended or expected. We have provided links to articles to help you adjust the refresh rate to help you maximize the speed, and troubleshoot the apps not operating as intended. We have also provided a link to the Samsung Support Team to help you troubleshoot the features of Galaxy AI that are not functioning as expected or intended. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The outstanding Galaxy AI makes photos fantastic.
on March 28, 2026
Posted by: Vanderlei
[This review was collected as part of a promotion.] After several years I've returned to a galaxy phone.
The hardware still excellent, superior than any other, and now with galaxy AI the software makes any task easier.
Features like privacy display enhance the security of using bank and others critical applications.
The camera is superior than any other phone and makes professional photos under all circumstances.
I'm really happy for returning to be part of the galaxy family again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on April 3, 2026
Posted by: Shiaatias
[This review was collected as part of a promotion.] Love it so much Its better then the s25 ultra. And the privacy screen protector is sick
Value
5
Written by a customer while visiting Samsung US