Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(13,398 Reviews)
Open Ratings Snapshot
Rating breakdown 13,398 reviews
5 Stars
11,699
4 Stars
1,352
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product. 
(
92 out of 142
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5 out of 5
5
26 Ultra Review
on May 13, 2026
Posted by: Dreadedjay
[This review was collected as part of a promotion.] New 8.5 UI brings a much smoother experience to the 26 Ultra. Tons of great features like Galaxy AI and the software generated privacy display which is great in crowded areas or at work.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2026
Hey Dreadedjay, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding the usage of this device to be smooth and easy, and that the new Privacy Display has been useful to you when out in public. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Beautiful product
on May 12, 2026
Posted by: JuicyPanda57
[This review was collected as part of a promotion.] The Galaxy AI has come such a long way. And it just gets better and better.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2026
Hey JuicyPanda57, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how much you are loving the refined and added features of Galaxy AI on your device. We have provided a link to the full manual for your device to help you with the additional capabilities like the new Privacy Display. We have also shared a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolute beast of a phone
on May 12, 2026
Posted by: Techuser
[This review was collected as part of a promotion.] Upgrading from s23ultra was the best decision I ever made. I was hesitant at first but S26U has nailed every aspect you expect from a premium phone. The Galaxy AI experience is a lot more seamless now. The little things that Galaxy AI do has added up to a lot. The device itself lasts a long time despite the same 5000mAh. Contrary to the popular opinion, I actually love the display and I didnt experience any eye strain. The non reflective surface of the phone is a game changer and the picture quality? To die for
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2026
Hi Techuser, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are so happy with your upgrade to your new device, and have no regrets about your decision. We love that you are finding Galaxy AI easy and seamless to use, and that the battery is keeping up with your usage every day. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Privacy screen is innovative.
on May 12, 2026
Posted by: Jphizzle45
[This review was collected as part of a promotion.] Samsung really surprised everyone with the privacy screen. Cameras are always amazing, I used Galaxy AI for the first time; I'm very surprised by the rapid response compared to other softwares.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2026
Hi Jphizzle45, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear how much you are loving the new Privacy Display, camera quality, and Galaxy AI on your new device. We would love to hear from you again in the future if you have any questions, or want to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect products
on May 12, 2026
Posted by: OfficialJay
Display camera Battery
Performance Durability nice
Response from Samsung USBy R&R Team, May 13, 2026
Hello OfficialJay, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how perfect you are finding this new device, and that the display quality, camera, and battery life are such standout features for your usage. We have shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy AI rocks!
on May 12, 2026
Posted by: Miles11
[This review was collected as part of a promotion.] I work in aviation and Privacy while using my device is paramount given the limited spaces we have inside a plane. The Privacy Display have been more than appropriate to just keep those nosy coworkers away from important/private stuff. But Galaxy AI had been helping me browse the internet, fix my pictures and creating content for my posts.
Battery performance is much better than I expected and Super Fast Charging 3.0 works as designed.
The Camera takes very sharp pictures although more on the cooler side.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2026
Hey Miles11, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing that you are finding the new Privacy Display to be such a value for your professional needs during the day, and that Galaxy AI has been such an asset for your photos and internet browsing. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone has a S Pen that is spectacular
on May 12, 2026
Posted by: LoversLane
[This review was collected as part of a promotion.] My new phone is great has Galaxy AI features that is outstanding.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2026
Hi there LoversLane, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are ecstatic to hear how much you are enjoying the usage of Galaxy AI, and that the S Pen has been such a wonderful addition to your experience with your device. We have provided a link to the complete manual for your device to help you with additional features like the Privacy Display. We have also shared a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent quality and usefulness
on May 12, 2026
Posted by: Travelingal
[This review was collected as part of a promotion.] I have enjoyed my Samsung Galaxy S26 Ultra for about a month now. It has not disappointed me in the least. I like the size and weight. The battery life is great. I am enjoying Bixby AI. That is very useful. The picture quality is excellent with some great new features such as the horizon ability that keeps the picture in correct placement and no jumping. I do use my stylus and the fact you can insert back in, in any direction is a nice touch.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2026
Hello Travelingal, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how much you are enjoying the usage of your new device, and that the battery life, Galaxy AI, and camera quality are such standout features on your device. We have provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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