Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,395 Reviews)
Rating breakdown 13,395 reviews
5 Stars
11,698
4 Stars
1,350
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
Great phone
on May 18, 2026
Posted by: Bryank93
[This review was collected as part of a promotion.] I haven't owned a Samsung phone since the s22. Switching back to Samsung has been amazing! The battery life is way better than my old phones, and the new galaxy ai is pretty neat too!
Value
5
Response from Samsung USBy R&R Team, May 18, 2026
Hi there Bryank93, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We are so happy to hear that you are finding the battery life able to keep up with your usage every day. We have provided a link to an article to help you fully explore the features of Galaxy AI available on your device. We have also provided a link to the complete manual for your device to help you maximize your experience and align the settings to your preferences. We have lastly, provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
You got rid of the best texting app it's junk
on May 18, 2026
Posted by: Pepsimf
from Rhode Island
You couldn't give me this phone for free junk!!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 18, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know it can be frustrating when software you have used and loved in the past has been changed or removed from your current device. We have provided a link to the complete manual for your device to help you with the updated features and settings of your device, and help you align them to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fast fast fast
on May 18, 2026
Posted by: Ahmagi
[This review was collected as part of a promotion.] I upgraded from the Samsung S23 Ultra. My main reason for doing so was the life cycle of the S23 Ultra was only 3 years and was months away. The S26 has a 6-7 year life cycle. This is ideal for me because I need the security updates more so than the performance. This phone is incredibly fast though. I was able to play GTA3 without any hiccups. The transfer with Samsung Switch was pretty straight forward. Most of settings transferred over. I did notice though this phone does not run 32 bit apps unlike the S23. Galaxy AI is pretty good. I was amused by the answering service/agent you can setup in case you dont want to speak to someone. I set it up as a joke and it was a good laugh.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on May 18, 2026
Posted by: Apwwwww
[This review was collected as part of a promotion.] Upgraded from the Samsung A15 5G, and Holy cow the difference was truly night and day. The S26 ultra is SO fast, and the camera is SO nice.
Value
5
Response from Samsung USBy R&R Team, May 18, 2026
Hey Apwwwww, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how pleased you are with the upgrade to your new device, and that you are finding the camera such a standout feature of your new device. We have provided a link to an article to help you fully explore Galaxy AI on your new device. We have also provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Its good.I was skeptical at first
on May 18, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] The galaxy AI is great and i have used it more than i used the other AI on other phone's its helpful unique and tailored to my needs as i need it. It has a excellent search engine for when i need to do deep research on topics and really entertaining to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything on this phone is awesome.
on May 17, 2026
Posted by: Rdogg
from Tucson, Az
Love every feature on this phone, from privacy display to how fast the phone is.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Upgrade
on May 17, 2026
Posted by: Gustavo
[This review was collected as part of a promotion.] I had a s20 FE until this week when it died on me after the last couple drops. I was worried how the new phones would hold up to the old ones and to my surprise. It's been great. Without going into detail, ive had no problem. I would only raise a concern about the cameras. They do stick out a lot which makes you think about what case brand and camera protector u would get. And without one. The phone tends to wobble when on a flat surface. Non the less. Great buy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S26 Ultra
on May 17, 2026
Posted by: 3AreHappy
[This review was collected as part of a promotion.] Galaxy S26 Ultra, I got the baby blue it's pretty nice. My brother got the violet which is even nicer and my mom got the white one which is nicer than the black one. We choose these colors because there brighter. The phones we got are easy to operate and plenty of help from the phone . The transferring from old phone over to this one was very easy . We are enjoying learning from this phone . Plenty of help from “Galaxy AI”. I just love how it explains in detail the information i would ask about.
Value
5
Written by a customer while visiting Samsung US