Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(13,395 Reviews)
Open Ratings Snapshot
Rating breakdown 13,395 reviews
5 Stars
11,698
4 Stars
1,350
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product. 
(
92 out of 142
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
4 out of 5
4
The phone is great.
on May 19, 2026
Posted by: Troplean
[This review was collected as part of a promotion.] Galaxy AI is really useful, the possibilities are nearly endless.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Service is God
on May 19, 2026
Posted by: Great
The app needs upgrade and more features and benefits guide lines
Response from Samsung USBy R&R Team, May 20, 2026
Hi there Great, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided links to articles to help you with the features of Galaxy AI, S Pen usage, and camera features. We have also shared a link to the complete manual to help you with the Privacy Display and additional capabilities. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I haven't found a complaint yet
on May 19, 2026
Posted by: AuDHDmomof2
[This review was collected as part of a promotion.] I love my S26 Ultra. Sound quality is good, screen is awesome, I love the customization options. Calls are clear, signal is good, battery life is pretty good especially since I'm what some would call a power user. I've been a longtime samsung user and ever since my first Note phone I am a huge fan of the sPen, and they keep getting better with each generation. I'm so happy that the sides aren't rolled so Ican use a glass screen protector! But my favorite things is the camera. It takes really nice pictures, has so very many options in manual to adjust various settings, or you can take beautiful pictures just with the pre-set options. And I'm extremely impressed by how true-to-life the colors are. The zoom is great too and I've been able to take some stunning pictures. My only small complaint is Galaxy AI. I personally wish it wasn't such a prominent feature and think it'd be great if when you first set up your device you can choose how much or little you want the AI. But maybe that's just me and it isn't a big enough issue to lower my rating!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
PRIVACY SCREEN!!!
on May 19, 2026
Posted by: Turist
[This review was collected as part of a promotion.] It seems this year Samsung perfected the ultra series with s26. Battery life has been great, screen is beautiful, device feels very fast and reliable. Privacy screen and pen have been joy to use. For me the real value of the pen became apparent when combined with Ai features streamlining and increasing my productivity. Overall very happy with my purchase.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2026
Hey Turist, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are finding this device to be so perfect during your usage, that the Privacy Display has been such a standout, and that Galaxy AI has helped you be so productive during your day. We have provided a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A powerhouse flagship with next-gen smarts
on May 19, 2026
Posted by: Flipflop
[This review was collected as part of a promotion.] The Galaxy S26 Ultra is an absolute beast of a phone. The display is bright and sharp, performance is flawlessly smooth under heavy multitasking, and the cameras are top-tier. I opted for the light blue color, and the subtle, clean aesthetic looks amazing.
​Beyond the hardware, the software features driven by Galaxy AI are what make this feel like a true next-gen upgrade. The AI-assisted photo enhancements make capturing professional-looking shots effortless, and the productivity tools are genuinely useful for day-to-day efficiency. It’s the perfect blend of premium build quality, incredible raw power, and intuitive intelligence.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best yet
on May 19, 2026
Posted by: Samsunguser1234
[This review was collected as part of a promotion.] Great experience easy to switch phones. All the features.work well
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2026
Hey Samsunguser1234, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how great of an experience you've had with your new device, and that all of the features are functioning as expected. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
As its a number in a series, the Title is perfect
on May 19, 2026
Posted by: Love2roll
[This review was collected as part of a promotion.] Galaxy AI is awesome, though I miss the old erase option in photo editing. The quality of photos and video and audio is amazing, as always.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has great features
on May 19, 2026
Posted by: AHMAD1520
[This review was collected as part of a promotion.] A truly magnificent phone in every sense of the word—featuring exceptional screen brightness and privacy, efficient charging, crystal-clear stereo audio, powerful network connectivity, advanced AI capabilities, and impressive camera performance, including superb night photography.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2026
Hello AHMAD1520, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear how magnificent this device has been for your usage, and that it has truly been a value in your daily life. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
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