Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,286 Reviews)
Rating breakdown 13,286 reviews
5 Stars
11,609
4 Stars
1,338
3 Stars
202
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
3
A comparative
on May 21, 2026
Posted by: JOR21MN
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is an impressive phone with a beautiful display, super fast performance, and an excellent camera. Photos look incredibly detailed, and the zoom works great even from far away. The battery easily lasts all day, and the phone feels very premium in hand.
Overall, it’s a powerful and reliable smartphone, perfect for people who want top performance and one of the best cameras on the market.
Overall, it’s a powerful and reliable smartphone, perfect for people who want top performance and one of the best cameras on the market.
The Samsung Galaxy S26 Ultra feels overpriced for what it offers. The improvements over previous models are minimal, and the phone is quite bulky and heavy for daily use. While the camera and performance are good, the battery and charging speeds are not very impressive compared to other flagship phones.
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hello JOR21MN, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are happy with the display quality, processing power, and battery life of your new device. We have provided links to articles to help you with the enhanced features of Galaxy AI, S Pen features, and camera features. We have also provided a link to an article to help you with the charging speed of your device. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great device withe very good features
on May 21, 2026
Posted by: Bakri00
[This review was collected as part of a promotion.] It's very interesting device very reliable especially the speed of processing the orders and data due to unique process
Display great especially screen protector feature
Good battery but I believe if the capacity increases would be perfect
I noticed that I feel some hotness when I worked long time
I don't used all the Ai features but when I asked for something I found that feature present in my device
Display great especially screen protector feature
Good battery but I believe if the capacity increases would be perfect
I noticed that I feel some hotness when I worked long time
I don't used all the Ai features but when I asked for something I found that feature present in my device
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my samsung
on May 21, 2026
Posted by: Deedee
[This review was collected as part of a promotion.] As a loyal Samsung user since the very first Galaxy Note came out in 2011, the Galaxy S26 Ultra is the absolute pinnacle of what I’ve always loved about this lineup. It perfectly bridges my demanding daily routine between a heavy nursing school workload and long 12-hour work shifts. The integration of Galaxy AI has completely transformed how I study and stay organized. Being able to use smart AI features to quickly summarize complex lecture notes or search for information on the fly saves me invaluable time when every minute counts. The battery life easily clears the hurdle of my long days, and the upgraded 60W charging means I can get a massive boost during a quick 30-minute break. The built-in S Pen keeps the original Note DNA alive, allowing me to seamlessly write down thoughts or chart schedules exactly like real pen and paper. Furthermore, the new Privacy Display is an incredible hardware feature for work and school spaces, keeping my screen hidden from onlookers without needing a thick plastic protector.
For anyone who has been with the brand since the beginning, this phone
For anyone who has been with the brand since the beginning, this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this pho8
on May 22, 2026
Posted by: Pint7878
[This review was collected as part of a promotion.] I'm still getting used to this phone. The AI helps me organize my calendar super fast! It can find dates in messages and add to my calendar immediately! I absolutely love this camera on it as well, the pictures always turn out amazing! Super detailed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another great phone
on May 22, 2026
Posted by: DeeSamsunggirley
[This review was collected as part of a promotion.] I've been a Samsung user since 2010 and this is probably the best phone yet. The speed of the screen and overall functionality of the phone make it such an easy use. I know that this phone will last. I don't have to worry about software updates making my phone obsolete.
The Galaxy AI feature really helps with writing and composing emails and text. It even works with my other Samsung products
The Galaxy AI feature really helps with writing and composing emails and text. It even works with my other Samsung products
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely outstanding device. Best phone
on May 24, 2026
Posted by: ERlove
[This review was collected as part of a promotion.] Best service absolutely amazing phone. And the new Galaxy AI is amazing and helpful. Gemini makes my day a breeze.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung!! No, Best ANDROID!! No, Best PHONE!!
on May 25, 2026
Posted by: SamsungFanBoy012125
[This review was collected as part of a promotion.] This phone is absolutely amazing. I upgraded from the S23 Ultra, which was already good, but MAN!! This phone does what my old Samsung did, but SOO much better! It runs all of my favorite games buttery smooth thanks to the Snapdragon 8 Elite Gen 5 for Galaxy, paired with the insane 12 GB of RAM. I got the 512 GB variant, and it stores everything! I record in 4k60 alot, and it stores these videos so efficiently without losing quality. The cameras are crystal clear and soo sharp. The 200mp sensor getting bigger and the telephoto zoom going from 10mp on my previous phone to 50?! That really makes up for the loss of the 10x optical zoom down to 5x completely! And the 100x space zoom is sooo much sharper! I can actually see the cell towers on top of mountains near my city! Insane! And the privacy display? Amazing! No need to spend so much extra money on a privacy screen that only covers the sides. This covers all sides, and it can be customized to block out either the whole screen, or just notifications! I love it when I'm on the bus or train and someone sits near me! And the updates to Galaxy AI are amazing! The eraser has gotten much better at its job, and the "create" feature is soo cool! I could type out pretty much anything I wanted, and it perfectly integrates it within the image! And the S-Pen is awesome! Although I do miss the Air Actions on the S23 Ultra S-Pen, I have found some workarounds. It feels more accurate than my last one. Overall, great phone! Would buy again!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have been galaxy for 12 years now I won't change
on May 26, 2026
Posted by: Gina2005
[This review was collected as part of a promotion.] I've been with galaxy for 12 years now and I wouldn't change it for nothing. I love my new phone.
Value
5
Written by a customer while visiting Samsung US