Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(13,285 Reviews)
Open Ratings Snapshot
Rating breakdown 13,285 reviews
5 Stars
11,609
4 Stars
1,337
3 Stars
202
2 Stars
54
1 Star
83
65%of customers recommend this product. 
(
90 out of 138
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
4 out of 5
4
This phone has great features and advancememts
on May 17, 2026
Posted by: JKSCHU
[This review was collected as part of a promotion.] I really like the s26 ultra phone. It comes with a lot of features. The only thing I would like to see is a more user way to navigate it all and how to use everything. I'm not super tech, but I can usually figure things out on my own. But, it would be nice to see it as well. The galaxy AI is kind of the same way, I just dont understand how to fully use it. The privacy screen though is an amazing feature and thats what drew me to it. I use my phone for work things and it's great to turn that on.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on May 17, 2026
Posted by: Bobzzzzz
[This review was collected as part of a promotion.] Amazing features AI is fun and helpful. I love the privacy screen
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung phone
on May 18, 2026
Posted by: Deedee
[This review was collected as part of a promotion.] It is great for streaming and I can hear see everything.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
AI features
on May 18, 2026
Posted by: Rocoprovider
[This review was collected as part of a promotion.] "Galaxy AI" I am not familiar enough with to give a true review on. Honestly if I had to compare so far, it is very similar to what my ChatGPT was doing.
I no longer can perform a video call with other Samsung users, which is upsetting because I used this often to communicate with family.
I do like that it is smaller and more durable than my S24 ultra, as I have dropped it a few times and not even had a scratch at this point!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 19, 2026
Hey Rocoprovider, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand upgrading to a new device can come with a bit of a learning curve as you adjust to the changes that have been made. We have provided a link to an article to help you with the features of Galaxy AI. We have also provided a link to the complete manual for your device to help you with your video chatting options. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has amazing features
on May 19, 2026
Posted by: Loverz2quyall
[This review was collected as part of a promotion.] If it wasn't for my Galaxy AI I would have never seen this amazing advertisement
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 19, 2026
Hey there Loverz2quyall, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear how pleased you are with the enhanced features of Galaxy AI on your device, and that you are enjoying using your device every day. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best yet
on May 19, 2026
Posted by: Samsunguser1234
[This review was collected as part of a promotion.] Great experience easy to switch phones. All the features.work well
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2026
Hey Samsunguser1234, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how great of an experience you've had with your new device, and that all of the features are functioning as expected. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
PRIVACY SCREEN!!!
on May 19, 2026
Posted by: Turist
[This review was collected as part of a promotion.] It seems this year Samsung perfected the ultra series with s26. Battery life has been great, screen is beautiful, device feels very fast and reliable. Privacy screen and pen have been joy to use. For me the real value of the pen became apparent when combined with Ai features streamlining and increasing my productivity. Overall very happy with my purchase.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 20, 2026
Hey Turist, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are finding this device to be so perfect during your usage, that the Privacy Display has been such a standout, and that Galaxy AI has helped you be so productive during your day. We have provided a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Service is God
on May 19, 2026
Posted by: Great
The app needs upgrade and more features and benefits guide lines
Response from Samsung USBy R&R Team, May 20, 2026
Hi there Great, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided links to articles to help you with the features of Galaxy AI, S Pen usage, and camera features. We have also shared a link to the complete manual to help you with the Privacy Display and additional capabilities. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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