Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,389 Reviews)
Rating breakdown 13,389 reviews
5 Stars
11,692
4 Stars
1,350
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product.
(
92 out of
142)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
2
Not what I expected
on May 21, 2026
Posted by: Stormi70
[This review was collected as part of a promotion.] Phone transfer was not smooth. Had to attempt twice. Once completed, it was still missing several apps
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Value
2
Response from Samsung USBy R&R Team, May 21, 2026
Hi there Stormi70, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to the complete manual for your device to aid you in customizing and aligning the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you prefer assistance through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. Great new features.
on May 21, 2026
Posted by: HJ50784
[This review was collected as part of a promotion.] Love the new AI features along with the excellent camera.On this phone speed was a little lagging in the beginning.Did a power down seem to have fixed the problem. Love the screen along with all the features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone so far. Love the new updated violet
on May 21, 2026
Posted by: Princethabiti
[This review was collected as part of a promotion.] Great looking phone. Always love the extended note series which is the ultra now. Love the new updated violet color. S pen lost the Bluetooth feature but not worried. Glad I was able to get the 1T hard drive which I needed. Overall great phone so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Versatile Phone
on May 21, 2026
Posted by: Maddy47
[This review was collected as part of a promotion.] This new S26 Ultra phone is amazing! It has great features. Extremely fast. Great memory ram. The camera is amazing! The size is very convenient and not too heavy. Galaxy AI is a great feature to keep your device protected. The battery life is amazing - great improvement from previous models. I love all the accessory choices for this phone. I am so happy with my purchase. Samsung never disappoints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features - feeling like a new person
on May 21, 2026
Posted by: Mommasue
[This review was collected as part of a promotion.] I transition from a 23 ultra to the 26 ultra. I can say it was worth the wait. It has been so smooth using my phone on a day to day. I am excited to try out more of the features especially the camera functions with my kiddos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good upgrade from older phones
on May 21, 2026
Posted by: BostonFred
[This review was collected as part of a promotion.] The hardware is responsive and the battery life is excellent. The AI is pervasive, but can be managed so that it doesn't get in the way, and can be genuinely useful. Coming from an s22u, I was concerned about the loss of 10x optical zoom, but the s26u wider apertures and greater pixel density seem to balance out. I wish the phone weren't so expensive, but I'm liking it so far.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A noticeable upgrade from the S25Ultra
on May 21, 2026
Posted by: Dicotips
[This review was collected as part of a promotion.] I have been a Samsung Galaxy user for many years, and upgrading to the Galaxy S26 Ultra has been a good experience so far. It is clear that the S26 Ultra is faster than the S25 Ultra. Everything feels smoother and more fluid. Apps open quickly, and multitasking is very responsive.
The display on Samsung phones remains excellent, as expected. The screen privacy feature is very useful, although the screen appears to dim slightly when enabled. I think it is something I still need to get used to. Still, it makes using apps that handle sensitive or private information much more comfortable, without worrying about someone else viewing the screen.
Another improvement is the stronger integration of AI through Galaxy AI. Many tasks feel smarter and more intuitive, which makes everyday use more efficient. The AI features also feel more accessible within apps compared to previous versions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love all the new Galaxy AI features in S26 Ultra
on May 21, 2026
Posted by: techacker
[This review was collected as part of a promotion.] Love the new Galaxy S26 Ultra that comes preloaded with great 'Galaxy AI' features, integrated Gemini and overall performance and battery upgrades it offers as compared to my old Galaxy S22 Ultra.
Samsung is the only phone I have been using for the last decade - love all the innovation Samsung packs in Galaxy series.
Samsung is the only phone I have been using for the last decade - love all the innovation Samsung packs in Galaxy series.
Value
5
Written by a customer while visiting Samsung US