Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,379 Reviews)
Rating breakdown 13,379 reviews
5 Stars
11,683
4 Stars
1,349
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product.
(
92 out of
141)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
3
Hardly any difference from S24 Ultra
on May 21, 2026
Posted by: manojsh
[This review was collected as part of a promotion.] Three days in with the S26 Ultra and I’m impressed… mostly. The screen is ridiculous (in a good way), the speakers are loud, and the cameras are fun to play with. Galaxy AI has been surprisingly handy—especially the photo editing tools and the text assist stuff.
But yeah, it’s not flawless. The phone is heavier than I expected, and the curved edges still make it a bit slippery. The camera sometimes struggles in low indoor lighting, and the phone warms up when pushing it with games or long camera sessions. Also, some AI features feel like they need a couple more updates to really shine.
Still, it’s a beast of a phone and feels super premium. Just not a perfect one.
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hello Manojsh, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are pleased with the appearance, camera quality, and features of Galaxy AI with your device. We have provided a link to an article to help you with the different camera features especially in the low light conditions you mention. We have also shared a link to an article to help you fully explore and integrate the features of Galaxy AI in to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you further if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The privacy screen is a state of art options
on May 21, 2026
Posted by: MNKYS25
[This review was collected as part of a promotion.] I use my new S26 ultra in every thing literally now. I love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible
on May 21, 2026
Posted by: ILoveSamDexGalaxiAI
[This review was collected as part of a promotion.] I have had Samsung since the S3 and I have tried all the versions and innovations that have been made over time but the GALAXY AI is on another level since it is an extra that gives the phone and how it relates to the day to day, something that is not mentioned but is super useful just like the GALAXY AI is Samsung DEX and Good Look I feel that I have the freedom to make the phone to my liking as much as buttons and colors and use my phone not only as a phone but also as a PC.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Optional Upgrade
on May 21, 2026
Posted by: OberynMartell
[This review was collected as part of a promotion.] I upgraded to the s26 ultra from the s23 ultra and theres many things that are missing. From the bluetooth pen, to charging block no longer included in the box and no battery size improvements.
I got to say this one is the one that finally motivated me to change, the privacy screen feature. Improved battery life, and camera features are great!
I got to say this one is the one that finally motivated me to change, the privacy screen feature. Improved battery life, and camera features are great!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Most amazing phone ever
on May 21, 2026
Posted by: Hardcoreuser0327
[This review was collected as part of a promotion.] A Flawless Upgrade with Game-Changing AI
Pros:
Built-in Privacy Display Groundbreaking Agentic AI and Call Screening AI-driven ProScaler for gaming Top-tier Snapdragon 8 Elite Gen 5 cooling
Review:
I’ve used the S24 Ultra and the S25 Ultra, and while the Galaxy S26 Ultra looks similar at first glance, the functional upgrades and new Galaxy AI tools make it a massive leap forward.
The absolute standout is the new Privacy Display. Spending hours a day on the road with passengers in the back seat, being able to instantly toggle screen visibility so people can't snoop on personal apps is invaluable. The new AI features complement this perfectly. The Call Screening AI is incredibly effective at automatically filtering out spam and robocalls while I'm driving. Even better, the new Agentic AI takes convenience to another level—being able to just ask the phone to autonomously book a ride for me when I'm off the clock, without having to manually tap through the app, is a brilliant time-saver.
Battery life and performance remain phenomenal. The 5,000 mAh capacity easily survives long shifts of running continuous GPS navigation without needing a midday charge. When I'm taking a break from my main PC gaming rig, the new AI-powered ProScaler works wonders. It sharply upscales lower-resolution mobile games, and the new Snapdragon chip handles the heavy lifting flawlessly without turning the phone into a space heater.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 Ultra: Great Privacy Display & smart Galaxy AI
on May 21, 2026
Posted by: Seoljio
[This review was collected as part of a promotion.] The S26 Ultra has completely streamlined my workday. I use it constantly for work emails and document scanning, but the new Galaxy AI 'Now Nudge' is the real standout—it proactively suggests files I need right when I'm texting. Plus, the Privacy Display is a lifesaver for checking sensitive info while I'm out in public!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good enough
on May 21, 2026
Posted by: Larrcom10
[This review was collected as part of a promotion.] I was going to return the phone as I was upgrading from a 24 ultra. I do not like the camera bump. Even with a case it can't sit flat on a table. It's ridiculous. I decided to keep it because I wanted a newer phone. It is all around better but I feel like they are assuming we will just buy anything they put out. It's good but not great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Has great features
on May 21, 2026
Posted by: Shortie1990
[This review was collected as part of a promotion.] The earbuds since i been using them it has impact my life in a way that makes everything i could hear clear and smooth the earbuds there are way different then other earbuds for me Samsung are the best.
Value
4
Written by a customer while visiting Samsung US