Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,371 Reviews)
Rating breakdown 13,371 reviews
5 Stars
11,676
4 Stars
1,349
3 Stars
206
2 Stars
55
1 Star
85
65%of customers recommend this product.
(
92 out of
141)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
4
Galaxy s26 ultra
on May 21, 2026
Posted by: Amost489
[This review was collected as part of a promotion.] Been happy with the phone this far. Takes a nice picture, but I'm not a pro so take that for what you will. Size is still way to big but that's the only way to get a battery that will make it a day sadly. Rarely use the s pen Ai features and Gemini seem OK but I haven't used them a ton. Really silly that it doesn't support of all things the Amazon app now.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on May 21, 2026
Posted by: Akeni13
[This review was collected as part of a promotion.] So far, this phone has been awesome! The Galaxy AI tools are very useful. The camera is great. Pivoted are clear. Editing tools are advanced to compared to other phones. The processing speed is fast! I haven't hit any snags yet, and don't anticipate that I will. The transition of apps, etc. from my S25 was seamless. I would definitely recommend the Ultra!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone with Privacy
on May 21, 2026
Posted by: JSmith
[This review was collected as part of a promotion.] The Samsung S26 Ultra officially sets a new standard for what a smartphone can achieve. After using it for a few weeks, the standout feature is undeniably the Galaxy AI. The Ai functions are no longer just a gimmick. It's a deeply integrated assistant that feels intuitive. Whether it’s real-time translation during calls, or the amazing privacy display, the AI works silently in the background to make every interaction smoother and more useful.
-Performance & Play-
As someone who spends hours streaming videos on YouTube, the 6.9-inch M14 OLED display is excellent. The colors are vibrant, and the anti-reflective glass makes viewing perfect even in direct Florida sunlight. When it's time to unwind, the Snapdragon 8 Elite Gen 5 processor handles gaming effortlessly. I’ve been playing Poly Bridge 3, and the physics simulations run flawlessly without the device breaking a sweat or overheating, thanks to the redesigned vapor chamber. It also helps with the heat from charging. The phone is a portable workstation.
As someone who spends hours streaming videos on YouTube, the 6.9-inch M14 OLED display is excellent. The colors are vibrant, and the anti-reflective glass makes viewing perfect even in direct Florida sunlight. When it's time to unwind, the Snapdragon 8 Elite Gen 5 processor handles gaming effortlessly. I’ve been playing Poly Bridge 3, and the physics simulations run flawlessly without the device breaking a sweat or overheating, thanks to the redesigned vapor chamber. It also helps with the heat from charging. The phone is a portable workstation.
-Work-
As an IT professional, The S Pen remains a useful tool, and the 16GB of RAM ensures that I can jump between apps, documentation, and remote desktop sessions, without a single hiccup.
As an IT professional, The S Pen remains a useful tool, and the 16GB of RAM ensures that I can jump between apps, documentation, and remote desktop sessions, without a single hiccup.
-Verdict-
The S26 Ultra doesn’t just offer new specs; it genuinely improves daily life. It bridges the gap between a high-end gaming phone, a professional IT tool, and a multimedia center all while having super security. If you want a device that excels in everything, this is it.
The S26 Ultra doesn’t just offer new specs; it genuinely improves daily life. It bridges the gap between a high-end gaming phone, a professional IT tool, and a multimedia center all while having super security. If you want a device that excels in everything, this is it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone with Privacy
on May 21, 2026
Posted by: JSmith
[This review was collected as part of a promotion.] The Samsung S26 Ultra officially sets a new standard for what a smartphone can achieve. After using it for a few weeks, the standout feature is undeniably the Galaxy AI. The Ai functions are no longer just a gimmick. It's a deeply integrated assistant that feels intuitive. Whether it’s real-time translation during calls, or the amazing privacy display, the AI works silently in the background to make every interaction smoother and more useful.
-Performance & Play-
As someone who spends hours streaming videos on YouTube, the 6.9-inch M14 OLED display is excellent. The colors are vibrant, and the anti-reflective glass makes viewing perfect even in direct Florida sunlight. When it's time to unwind, the Snapdragon 8 Elite Gen 5 processor handles gaming effortlessly. I’ve been playing Poly Bridge 3, and the physics simulations run flawlessly without the device breaking a sweat or overheating, thanks to the redesigned vapor chamber. It also helps with the heat from charging. The phone is a portable workstation.
As someone who spends hours streaming videos on YouTube, the 6.9-inch M14 OLED display is excellent. The colors are vibrant, and the anti-reflective glass makes viewing perfect even in direct Florida sunlight. When it's time to unwind, the Snapdragon 8 Elite Gen 5 processor handles gaming effortlessly. I’ve been playing Poly Bridge 3, and the physics simulations run flawlessly without the device breaking a sweat or overheating, thanks to the redesigned vapor chamber. It also helps with the heat from charging. The phone is a portable workstation.
-Work-
As an IT professional, The S Pen remains a useful tool, and the 16GB of RAM ensures that I can jump between apps, documentation, and remote desktop sessions, without a single hiccup.
As an IT professional, The S Pen remains a useful tool, and the 16GB of RAM ensures that I can jump between apps, documentation, and remote desktop sessions, without a single hiccup.
-Verdict-
The S26 Ultra doesn’t just offer new specs; it genuinely improves daily life. It bridges the gap between a high-end gaming phone, a professional IT tool, and a multimedia center all while having super security. If you want a device that excels in everything, this is it.
The S26 Ultra doesn’t just offer new specs; it genuinely improves daily life. It bridges the gap between a high-end gaming phone, a professional IT tool, and a multimedia center all while having super security. If you want a device that excels in everything, this is it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sam Ultra
on May 21, 2026
Posted by: R8R4Fan77
[This review was collected as part of a promotion.] Love Galaxy AI it makes things easier for information. Phone is easy to navigate and camera has great quality. I've been a Samsung user for years and this is the best yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Completely disappointed!
on May 21, 2026
Posted by: MEISHA
[This review was collected as part of a promotion.] The galaxy AI was about the same as my s24 ultra.
I TRIED THE SAMSUNG GALAXY S26 ULTRA TO TRADE IN MY S24 ULTRA AND I SENT THE S26 ULTRA BACK! ONE OF THE REASONS WAS GOOGLE MESSAGES WAS THE ONLY OPTION ON THERE, WE SHOULDN'T HAVE TO ACCEPT THAT! I CAN SEE ON A GOOGLE PIXEL PHONE, BUT THESE ARE SAMSUNG PHONES! I DOWNLOADED AN APK FOR SAMSUNG MESSAGES, BUT NOW YOU HAVE THIS PERMANENT MESSAGE THAT IT IS GOING AWAY IN JULY! I WANT THAT MESSAGE GONE TOO!
THE NEW GALAXY S26 ULTRA WAS SOOOO DISSAPOINTING!
- GOOGLE MESSAGES WAS THE ONLY OPTION
- THE S-PEN IS CURVED WITH THE CORNER OF THE PHONE SO YOU HAVE TO LOOK WHICH WAY YOU ARE PUTTING IT BACK IN, I USE MY SPEN ALL THE TIME AND IF ITS AT NIGHT I DONT WANT TO BE STRUGGLING TO FIGURE OUT WHICH WAY ITS FACING!
- IT OVERHEATED WHEN I WAS SETTING IT UP
- THEY WHEN BACK TO ALUMINUM INSTEAD OF TITANIUM LIKE THE S24 ULTRA HAS!
I TRIED THE SAMSUNG GALAXY S26 ULTRA TO TRADE IN MY S24 ULTRA AND I SENT THE S26 ULTRA BACK! ONE OF THE REASONS WAS GOOGLE MESSAGES WAS THE ONLY OPTION ON THERE, WE SHOULDN'T HAVE TO ACCEPT THAT! I CAN SEE ON A GOOGLE PIXEL PHONE, BUT THESE ARE SAMSUNG PHONES! I DOWNLOADED AN APK FOR SAMSUNG MESSAGES, BUT NOW YOU HAVE THIS PERMANENT MESSAGE THAT IT IS GOING AWAY IN JULY! I WANT THAT MESSAGE GONE TOO!
THE NEW GALAXY S26 ULTRA WAS SOOOO DISSAPOINTING!
- GOOGLE MESSAGES WAS THE ONLY OPTION
- THE S-PEN IS CURVED WITH THE CORNER OF THE PHONE SO YOU HAVE TO LOOK WHICH WAY YOU ARE PUTTING IT BACK IN, I USE MY SPEN ALL THE TIME AND IF ITS AT NIGHT I DONT WANT TO BE STRUGGLING TO FIGURE OUT WHICH WAY ITS FACING!
- IT OVERHEATED WHEN I WAS SETTING IT UP
- THEY WHEN BACK TO ALUMINUM INSTEAD OF TITANIUM LIKE THE S24 ULTRA HAS!
SO I AM STICKING WITH THE S24 ULTRA, I WANT THE MESSAGE ABOUT SAMSUNG MESSAGES GONE AND I WANT THE OPTION TO KEEP SAMSUNG MESSAGES!
Value
1
Response from Samsung USBy R&R Team, May 22, 2026
Hello Meisha, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know upgrading to a new device can come with a learning curve for the changes, and cause frustration along the way. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. The transition from Titanium to Armor Aluminum for the device to help provide a more lightweight feel in your hand, while providing durability as well. We have also provided a link to the complete manual to help you with the changes to the messaging app and other software on your device. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is so amazing
on May 21, 2026
Posted by: TheViking
[This review was collected as part of a promotion.] The s26 ultra is an amazing device to get Galaxy AI is beyond for advanced for any other device I've ever seen my favorite part is a stylist I use it to draw and write almost has like using a pen on paper it must be when everyone's listed by one of the greatest things I've ever held in my hand
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I loved the privacy, besides the phone being simil
on May 21, 2026
Posted by: Mlrobbenn
[This review was collected as part of a promotion.] I use galaxy aI every day for translation and research.
Value
5
Written by a customer while visiting Samsung US