Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(15,723 Reviews)
Rating breakdown 15,723 reviews
5 Stars
13,744
4 Stars
1,574
3 Stars
244
2 Stars
65
1 Star
96
65%of customers recommend this product.
(
100 out of
153)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
Never had a galaxy phone, but this one is amazing
on July 2, 2026
Posted by: Diacanium
[This review was collected as part of a promotion.] The Samsung S26 ultra is my first ever high end phone, and I couldn't be happier. The Samsung AI is really useful for me, from editing pictures to things like now brief, I've never had a Phone with this many features. Now brief is an amazing thing, one of the many things is that you even get the location where you parked your car, making it amazing for people like me who forgets things quickly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A game changer
on July 2, 2026
Posted by: BeforeJune
[This review was collected as part of a promotion.] First time getting an ultra; I love the stylus pen. I am able to take quick notes right away instead of looking for a pen and paper. Also love the new privacy display; I was conscious of people looking at my phone so this was definitely a plus in my book. Let's not forget the camera qualities. Always superb crispy photos with the help of galaxy ai to make a lot of background edits. As for how fast the phone runs, its doing a great job multitasking and allowing me to swap between apps, including games, very quickly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is amazing! I mean everything about it..
on July 1, 2026
Posted by: Tattoosbylevon
[This review was collected as part of a promotion.] Galaxy AI is amazing. The flyers I created for my business. I was surprised at how quick the phone responded.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on July 1, 2026
Posted by: Samsunglova
[This review was collected as part of a promotion.] I love my Galaxy S26 Ultra. It's incredibly fast, and the Galaxy AI features have been a great addition to my everyday use. They make searching, writing, and editing photos much easier. The camera is top-tier and takes amazing pictures in just about any lighting. Overall, it's the best Samsung phone I've owned, and I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your money on the Samsung S26 Ultra
on July 1, 2026
Posted by: Doginist
I would give this product negative stars if I could. The S9 is far better than the S26 Ultra and the S4 was far better than the S9. I can't even use my email, nor can I even access several websites with this S26 Ultra.
Response from Samsung USBy R&R Team, July 2, 2026
Hi there Doginist, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand upgrading to a new device can come with a steep learning curve, and cause frustration as you adjust to all of the changes made to your device. We have provided a link to an article to help you with any apps that are not operating as intended or expected. We have also provided links to the full manual and the Samsung Support Team to assist you with the exploration and customization of your device as well as answering any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Really dissapointed
on July 1, 2026
Posted by: Caneno
[This review was collected as part of a promotion.] The phone has a great design, color, and size. I have used this brand in the past and have always been satisfied with their phones, until now.
I saved money because I wanted to buy a high-quality phone that I could keep for many years, just like my previous ones. One of the main reasons I chose this phone and model was that I wanted to use it to take great photos from far away, as well as macro photos. I work in a botanical garden, so I take a lot of photos of birds, insects, plants, and many other interesting natural things. Because of that, the camera quality was very important to me.
However, only five days after receiving the phone, the screen went blank and then stopped working completely. I do not know what happened. Since this was a significant investment for me, I also purchased a quality protective case right away.
I took the phone to an authorized and certified repair center, and they confirmed that it needed to be sent back. This caused a lot of inconvenience. I had to reactivate my old phone and use it while waiting. After one week, I received my phone back with the screen replaced.
At this point, I do not know if this phone will last for several years like my previous ones, especially since I started having problems less than a week after purchasing it. I am really disappointed because this is the first time I have made such a big investment in a phone, and the experience has been very frustrating. I expected better quality and reliability from this brand.
Value
3
Response from Samsung USBy R&R Team, July 2, 2026
Hello Caneno, we appreciate you sharing your feedback on your Samsung Galaxy S26 Ultra. We know how distressing it can be when your device is not operating as intended or expected, and we are pleased to hear you have been able to resolve this experience with your display. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions, or if you experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible Quality
on July 1, 2026
Posted by: Pitifulbooger
[This review was collected as part of a promotion.] I just recently upgraded to the new s26 ultra from an s24 ultra and the difference is amazing. First off the quality of watching videos or games has not only gotten way smoother but the picture is like watching a luxury TV in the palm of your hands. I also use this phone at work constantly and need the speaker for most calls and it's not only clear to hear it's loud which is really good for me considering I work in a very loud construction zone. There's alot of other neat features with this phone like the privacy display which I feel like could be a bit better but if you turn your brightness down a bit it works great. Another awesome feature is the galaxy AI which I use all the time to edit my photos and also have a bit of fun with making different things in my photos like a dinosaur or something along those lines. Overall I give my experience with the new s26 ultra a 5 star rating and can't wait to see what else samsung will come out with next.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
🤩What a beauty!!!!!!😍
on July 1, 2026
Posted by: Syed786
[This review was collected as part of a promotion.] ⭐⭐⭐⭐⭐ Flawless. The Best Phone I've Ever Owned!
I bought the Samsung Galaxy S26 Ultra 5 days ago, and it has already completely blown me away. The hardware is absolute perfection—from the gorgeous, ultra-thin design to the incredibly crisp 200MP camera. But what really elevates this phone to another level is Galaxy AI. It is so fluid and context-aware that it feels like magic rather than software. Features like Now Nudge and the instant text/call summarization save me time every day, and the generative Photo Assist makes photo editing mind-blowing. If you are on the fence, buy it. After just 5 days, I can confidently say it’s worth every single penny! 🥰
Value
5
Written by a customer while visiting Samsung US