Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(15,667 Reviews)
Rating breakdown 15,667 reviews
5 Stars
13,698
4 Stars
1,569
3 Stars
241
2 Stars
64
1 Star
95
66%of customers recommend this product.
(
100 out of
152)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
1
Awful phone
on August 25, 2026
Posted by: Jackson
from Meridian, idaho
Terrible phone, the battery life is horrible , It loses 10% battery every hour , im using power saving mode too, it gets Hot for no reason, the pics aren't that great, the screen is incredibly Dim, the privacy mode can't be turned off completely, this is worse than my s20 ultra, very very disappointing
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, August 26, 2026
Hello Jackson, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided links to resources to help you maximize the battery life of your device and troubleshoot the temperature at your convenience. We have also shared a link to an article to help you with the camera features for the best possible photos and videos with your device. Lastly, we have provided links to the complete manual and the Samsung Support Team to assist you with the settings of the Privacy Display among others, and offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on August 25, 2026
Posted by: Salma9
[This review was collected as part of a promotion.] I love the built-in privacy feature. I use it all the time, especially when shopping online. I wouldn't trade it for another brand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Loving my S26 Ultra
on August 25, 2026
Posted by: Busdriver
[This review was collected as part of a promotion.] Love my new phone, the screen size is great and easy to navigate. I'm very happy that I chose this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The phone with THE camera
on August 25, 2026
Posted by: TonyStarkTech
[This review was collected as part of a promotion.] Being the parent of a theater kid, I happen to also be a volunteer in their theater department at their school. And because I have an extensive background in Audio and Video, I not just want, but I NEED the best. Forget about all the other reasons that exist to get the S26 Ultra. The video that this thing captures is the exact reason I chose this phone. With enough battery life and storage to be able to record 3 hour shows, it's now my main camera. And having the S26 Ultra on my hip 24/7 means that I never miss an impromptu performance either. It makes professional results so much easier to produce. Oh, and I've heard it mentioned that people can text and make phone calls with this thing too.... or something to that effect.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really fast
on August 25, 2026
Posted by: Sfjust1
[This review was collected as part of a promotion.] I just love my new phone, working great, very fast, good service I have reception everywhere even in the basement.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy early birthday to me
on August 25, 2026
Posted by: Birthdaygirlphone
[This review was collected as part of a promotion.] I was in need to get a new phone and I choose this phone because I loved my note and it was the closest thing to the note....So happy to get this phone just LOVE IT
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeded Expectations
on August 25, 2026
Posted by: SatisfiedSamsungCustomer
[This review was collected as part of a promotion.] I was in the market to replace my s10 and I chose the s26 ultra. At the time, there was a good deal that made the ultra cost only a bit more than the s26 base model and I'm happy with that decision. The larger size of the ultra made me hesitate, but it still feels natural enough and fits in pockets (even with a sturdy OtterBox case). Now I get to enjoy the larger screen and better camera without the size concerns I had.
I knew it would at least be good, but I'm happy to learn it's fantastic, both the hardware and style.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I always prefer Samsung for an Android.
on August 25, 2026
Posted by: Charan7799
I wish Samsung could have a stable price in the Education store, The price went up by 150 over the weekend. Apart from that everything else is exceptional.
Written by a customer while visiting Samsung US