Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(15,717 Reviews)
Rating breakdown 15,717 reviews
5 Stars
13,739
4 Stars
1,573
3 Stars
244
2 Stars
65
1 Star
96
65%of customers recommend this product.
(
100 out of
153)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
Great
on July 17, 2026
Posted by: Sant
This is the best cell phone that has ever existed in my life and the delivery super fast and super recommend.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
S26ultra camera
on July 17, 2026
Posted by: PhotoFanatic
[This review was collected as part of a promotion.] I use my s26 ultra for work, side work, & personal shopping. I love most Galaxy phone cameras & I've owned them for a many of years, but for some reason I don't get as clear of photos as I have with the s24 & s21. The focus will not hold true very long in night mode which is when I take the majority of my pics. Also, when choosing a mode to photograph in, night mode is no longer an optional as with past phones.
Also, when viewing and editing photos, the magic erase tool is missing unless it's located somewhere that i'm missing & overlooking. Same with night mode when taking photos. Maybe I'm just not seeing its location if there even is a location.
Galaxy AI has been helpful with information but it's not found a fix to my issues yet. Hopefully an update can help.
Overall, I still love my s26 ultra, although I prefer the she's camera & tools. Thanx Samsung for the great work you've created in phones. Tip: more camera options.
Also, when viewing and editing photos, the magic erase tool is missing unless it's located somewhere that i'm missing & overlooking. Same with night mode when taking photos. Maybe I'm just not seeing its location if there even is a location.
Galaxy AI has been helpful with information but it's not found a fix to my issues yet. Hopefully an update can help.
Overall, I still love my s26 ultra, although I prefer the she's camera & tools. Thanx Samsung for the great work you've created in phones. Tip: more camera options.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung 26
on July 17, 2026
Posted by: Wany1976
[This review was collected as part of a promotion.] It is great and pretty advanced with AI.
Camera and I just love it!!
Camera and I just love it!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The 24 Ultra was better
on July 17, 2026
Posted by: Meolili
[This review was collected as part of a promotion.] I really wish I had kept my S24 Ultra. It seemed like a bigger sturdier just around better phone. The connectivity with the ring, watch and the car seem a bit smoother. Transferring everything over wasn't as simple and took a couple of hours but I guess the more I use it the more I might like it? And I don't use AI and most likely never will so Galaxy AI is wasted on me!
Value
3
Response from Samsung USBy R&R Team, July 20, 2026
Hello Meolili, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand upgrading to a new device can come with a bit of a learning curve that can cause frustration as you adjust to the changes that have been made from your previous device. This rounded corners can cause some to believe the display has been made smaller, but has infact enlarged slightly from the Galaxy S24 Ultra. We have provided a link to the complete manual for your device to help you fully explore the upgraded features like the new Privacy Display and horizontal lock. We have also provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy still rules
on July 17, 2026
Posted by: GalaxyPhonesRule
[This review was collected as part of a promotion.] I just recently got the S26 Ultra and it is my 3rd Galaxy and I am already seeing awesome improvements on what I thought was an amazing phone! The Galaxy AI functions make things easier to find and search. I really like the screen privacy function. It remains slick , light and the camera is superior to any other phone I have had. The trade in promotion allowed me to trade in my @23 Ultra which I had for 3 years and really loved also, but since it was in excellent condition, the deal was too great to pass up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Phone the best
on July 17, 2026
Posted by: Jayj50
[This review was collected as part of a promotion.] I love the use of the Galaxy AI, it is so easy to use, and I am excited because my old phone was the Galaxy S8. The camera is great, and the Galaxy AI feature is awesome.
Value
5
Response from Samsung USBy R&R Team, July 17, 2026
Hey there Jayj50, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you love Galaxy AI, and that it has enhanced so many different aspects of your usage during the day. We have provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Finally the pen is back!
on July 17, 2026
Posted by: Lonehighway
[This review was collected as part of a promotion.] I love this phone. Great memory, great pics. Now that the pen is back, e-signing is so much easier. Not really impressed with the photo AI, or any AI tbh.. But I love this phone.
Value
5
Response from Samsung USBy R&R Team, July 17, 2026
Hey Lonehighway, thank you for your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how much you love your phone, and that you are finding the camera and S Pen such standout features. We have provided a link to the complete manual to help you with the capabilities of Galaxy AI. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great speakers and practical smart features
on July 17, 2026
Posted by: honchz
[This review was collected as part of a promotion.] Very nice detailed screen. But I don’t care for the privacy screen. Not as practical as I expected and it does affect display quality, though the degradation is not as bad as the internet would have you believe. My biggest problem is that the screen is really harsh and glaring on my eyes. If the next model does not have high frequency PWM dimming I will not buy Samsung again. The good things are that I really like the Routines function and the external speaker sounds good. Finally, the Circle to Search feature powered by Galaxy AI is insanely useful and my favorite addition to the device, by far.
Value
5
Response from Samsung USBy R&R Team, July 17, 2026
Hi there Honchz, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how happy you are with the usage of your device, and that the addition of the Privacy Display has been a great experience for you. We have shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your new device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US