Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(15,716 Reviews)
Rating breakdown 15,716 reviews
5 Stars
13,738
4 Stars
1,573
3 Stars
244
2 Stars
65
1 Star
96
65%of customers recommend this product.
(
100 out of
153)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
Very snappy phone
on July 18, 2026
Posted by: bradyst
[This review was collected as part of a promotion.] I have used this device for a couple weeks now and the biggest thing is how snappy the phone is, almost no frame drops and it lasts all day. I don't think I've used a single galaxy ai feature but the phone is still fire
Value
5
Response from Samsung USBy R&R Team, July 22, 2026
Hi there Bradyst, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you've had such a great inital impression of your device, and that you are finding it so fast during your usage. We have provided links to the full manual and the Samsung Support Team to help you maximize your experience, customize the settings to your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing fetures
on July 18, 2026
Posted by: BluntPirate
[This review was collected as part of a promotion.] I would like to mention the AI that is included in this phone, I used it to delete something on a picture that I found online that I liked and it used AI in order to refill what was deleted and I have to se it looked great, to the point where its almost not noticeable unless you know what you are looking for also I would like to point out the camera it definitely still packs a punch with 200mp, its an amazing camera and there is also a app called pen up so if you like coloring or drawing you can have free roam there and post your projects and get opinions or just post blank coloring pages so other can add to their collection I would say over all a great phone.
Value
5
Response from Samsung USBy R&R Team, July 23, 2026
Hi there BluntPirate, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how happy you are with the usage and capabilities of your device, and that you are finding Galaxy AI to be so useful for your experience with the camera of your device. Please, don't hesitate to reach out to us again in the future if you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S24
on July 18, 2026
Posted by: Samsung S24
[This review was collected as part of a promotion.] Battery Camera Display Durability Processing Android system
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S Pen features most of all
on July 18, 2026
Posted by: FanciFace
[This review was collected as part of a promotion.] I love this new phone. It is my first S series but the storage capacity and battery are amazing. Galaxy AI has soooo many different features to play with and help edit videos or create crazy images and stories. I just love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The ULTRA experience!
on July 18, 2026
Posted by: Strongandpretty
[This review was collected as part of a promotion.] The Ultra experience is to be experienced, in person and by pride of ownership. Finally a device that with the AI, is more like a companion by your side. As with all new phones, there's a learning curve, but this was probably one of the easiest to grasp. As a clinician, I live by times and schedules, with my S26, It's a breeze! Not to forget the slim design and awesome cameras that would make Ansel Adam's envious! Long story short, this is the companion you have needed by your side.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Upgrade with Bugs
on July 17, 2026
Posted by: Sahil
[This review was collected as part of a promotion.] I had S23 ultra and just upgraded to S26 ultra. I liked my S23 better than this because S2y have alot more bugs than S23. Not sure why Samsung is not able to fix those bugs. Side volume button sometimes dont work, screen get freeze, whats app messenger get freeze, you tube button stop working when pressed while doing multi task. I wish i could get back to my S23 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, July 20, 2026
Hi there Sahil, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when you are experiencing disruptions to your usage of your device. We have provided a link to an article to help you troubleshoot the freezing you mention experiencing with your device. We have also provided a link to the Samsung Support Team to offer additional assistance with the instances you mention additional features not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The masterpiece telephone!!
on July 17, 2026
Posted by: Angie2026
[This review was collected as part of a promotion.] I love my new Galaxy S26 Ultra, I've using it for a while, and I can say that it's the best phone I've ever have. The display is incredible, the cameras take professional photos, the S-pen is very useful tool, and the artificial intelligence can read the notifications and emails and suggests instant actions, the AI helps you with your photos, it can move, delete or create new objects into your photos and much more.
It's not a cheap phone but it's worth every penny.
It's not a cheap phone but it's worth every penny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on July 17, 2026
Posted by: Sant
This is the best cell phone that has ever existed in my life and the delivery super fast and super recommend.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US