Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(15,714 Reviews)
Open Ratings Snapshot
Rating breakdown 15,714 reviews
5 Stars
13,736
4 Stars
1,573
3 Stars
244
2 Stars
65
1 Star
96
65%of customers recommend this product. 
(
100 out of 153
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5 out of 5
5
Mr.james phone
on July 27, 2026
Posted by: Brazybones
[This review was collected as part of a promotion.] This phone is amazing. And the AI is also great. I would highly recommend..
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 28, 2026
Hey there Brazybones, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are so pleased with your new device, and that you would wish this same experience to your loved ones. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone I've ever had.
on July 27, 2026
Posted by: TheOldMan
[This review was collected as part of a promotion.] This phone does everything I need and some. Graphics are awesome, camera is crazy good, speed is amazing and ease of use is very good. I haven't used AI yet but plan to very soon. Thanks Samsung for always having the best products.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 28, 2026
Hi TheOldMan, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that this new device has met and exceeded all of your expectations in functionality and appearance. We have shared a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best EVER!!!!
on July 27, 2026
Posted by: Flossymae188
[This review was collected as part of a promotion.] Throughout all the phones Ive had the Samsung s26 unlta takes the winning!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 28, 2026
Hi there Flossymae188, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are loving your new device, and finding it the best you've had. We have provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
By far best phone on the market.
on July 27, 2026
Posted by: C3dartist
[This review was collected as part of a promotion.] Best phone to date. I purchased the s26 ultra to re0lace my s23 ultra. Galaxy AI on this model by far surpasses the s23. I work with many foreigners and paired with my buds3 pro and the interpreter feature alone makes it all worth the upgrade. Not to mention the Galaxy Ai that plays with spam callers so I do not have to endure them any longer. Priceless!!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 28, 2026
Hi there C3dartist, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are finding this to be the best phone you've had, and that Galaxy AI has been such a helpful tool when communicating with language barriers, and screening your calls. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid Device!
on July 27, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I haven't used the Galaxy AI functions very much. I was hoping Samsung would integrate Gemini into the OS more than they have. It seems the marketing is torn between the two. The phones show Galaxy AI in the camera app, but show Gemini on the watches, and Bixby just seems to take up storage space at this point. Overall you really couldn't ask more from the device. I'm glad I chose this over the Pixel 10 Pro.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 27, 2026
Hello Bleneflanderson, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We are so happy to hear how pleased you are with the usage and capabilities of your new device including Galaxy AI that you have been using with increasing frequency. We have provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone
on July 26, 2026
Posted by: Jayman
[This review was collected as part of a promotion.] GALAXY AI Makes things easier to f I n on the net. With all great samsung phone I wish the menu was made it easier to find the setting to make it easier to customize you phone. Or make accessible in the open app or settings change button in open app. Phone is used for home use only. Also keep getting notice of out of storage space from google and Gmail but just got the phone with 512 memory.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, July 27, 2026
Hey Jayman, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are finding your device easy to use, and such an amazing asset to your life for a range of tasks. We have provided a link to the complete manual to help you customize your device and adjust the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Greatest device ever
on July 26, 2026
Posted by: LovetheS26ultra
[This review was collected as part of a promotion.] Galaxy AI is the best device. Has privacy without having a screen protector. Blocks your messages from being scene by other people. Saves you money having it built into the phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 27, 2026
Hey there LovetheS26ultra, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how much you are enjoying your new device, and that you are finding the Privacy Display a great addition toyour experience every day. We have provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
10 outta 10 DO recommend!
on July 26, 2026
Posted by: Pinkee
[This review was collected as part of a promotion.] This is hands down the best phone I've ever had in the 20 years of having a cell phone the Galaxy AI is phenomenal it can do anything from making AI art to telling me how to take care of my skin based on a picture of my face. Highly highly recommend!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 27, 2026
Hey Pinkee, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you love your device, and that you are finding it so phenomenal with the addition of Galaxy AI. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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