Best Buy - Samsung - Galaxy S26 Ultra 256GB - Black (Verizon) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)

Average customer rating

4.8

(15,714 Reviews)

Rating breakdown 15,714 reviews

5 Stars

13,736

4 Stars

1,573

3 Stars

244

2 Stars

1 Star

65%of customers recommend this product.

(

100 out of 153

)

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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)

Customer Rating

Amazing phone

on July 29, 2026

Posted by: Queensy

[This review was collected as part of a promotion.] I chose the S26 Ultra because of the sheer power and photo capabilities, not to mention the quality of Samsung products. This phone has features i didn't even knew existed. If you value quality and sheer power, this is the device for you!

Value

Response from Samsung USBy R&R Team, July 30, 2026

Hey Queensy, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are finding your new device to not only meet but exceed all of your expectations, and that it so perfectly aligns to your needs. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

My favorite smartphone!

on July 29, 2026

Posted by: Joshua

[This review was collected as part of a promotion.] I chose the Galaxy S26 Ultra because it has great performance, cameras, AI features, and privacy display. The phone's cutting-edge chip allows me to play all of my games very smoothly while on high graphics settings. Meanwhile, the cameras take beautiful pictures and videos in all environments, and they are enhanced by the built-in AI tools, which helps me restyle and remove unwanted objects/people, all completely for free! And the cherry on top is the privacy screen, which helps me keep my sensitive info out of the eyes of strangers, making this the perfect phone for all types of people, and I would highly recommend switching to Samsung if you can.

Value

Response from Samsung USBy R&R Team, July 30, 2026

Hi Joshua, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how happy you are with the capabilities of your new device for your gaming and capturing amazing photos and videos. We would love to hear from you again in the future any time you have questions, or wish to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

And my Galaxy's continue!

on July 29, 2026

Posted by: Lcarothers

[This review was collected as part of a promotion.] I chose to never leave my Samsung Galaxy Ultra phones! Since the beginning I have had a Galaxy. These phones are perfect. I have had all perfect phones. Why change when you have had perfect experiences every time? I chose this S26 Ultra because I had to learn the new AL'S. So far, a perfect experience. I highly and truly recommend these phones. You will not be disappointed.

Value

Response from Samsung USBy R&R Team, July 30, 2026

Hello Lcarothers, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how happy you have always been and continue to be with your chosen devices. We have shared a link to an article to help you with the capabilities of Galaxy AI and integrating them in to your usage. We have also provided a link to the Samsung Support Team to assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US

Customer Rating

great phone

on July 29, 2026

Posted by: Bell

from new york

It gets really hot. otherwise, it's a great phone.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, July 30, 2026

Hey Bell, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to an article to help you with the temperature of your device you mention occasionally causing frustration. We have also provided a link to the Samsung Support Team to assist you further if this matter continues, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US

Customer Rating

Love it so much

on July 29, 2026

Posted by: Tjrice

[This review was collected as part of a promotion.] I chose the s26 Ultra when it first came out because the camera quality is amazing. And not only that, but it runs soooo smoothly, and the privacy option is just an added bonus!!

Value

Response from Samsung USBy R&R Team, July 30, 2026

Hey Tjrice, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We love hearing how pleased you are with the enhanced features of your camera, and the addition of the Privacy Display on your new device. We have provided links to resources to help you further explore and customize your new device, with Galaxy AI, and answer any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Customer Rating

Unfortunately Unhappy

on July 29, 2026

Posted by: EchoBaby

I've only had the S26 Ultra for a month and unfortunately this is the first time I'm disappointed in a Samsung device. Ever since the One UI 8.5 update the battery drain is ridiculous. I've done all the helpful tricks and it's still draining. Even my Watch 5 Pro is having battery drain issues after the One UI 8 update. It's very annoying because I can't enjoy the phone. I'm coming from the Note 20 Ultra 5G and I feel I should've stuck it out a little longer and see if the S27 Ultra would be to my liking. My Note 20 Ultra is 6 years old but I wasn't having bad battery drain like this and my watch wasn't constantly disconnecting either. Otherwise, camera is great, privacy display whether off or on is great, durability is fine and for the most part processing is snappy. Just not happy with the glitches, this is terrible. I'm sorry I upgraded. I should've turned my Note back on before the 14 day window was over, now I'm stuck. I pray the S27 Ultra has something to really grab my attention, like bringing back the Bluetooth function to the SPen, I can dream lol.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, July 30, 2026

Hi there EchoBaby, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how important the lasting battery life of your device is to you every day, and we would love to help you maximize the battery life at your convenience. We have provided links to troubleshooting guides for your convenience in this matter. We have also provided a link to the Samsung Support Team to assist you further if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US

Customer Rating

This pho e is amazing

on July 29, 2026

Posted by: Camkills

[This review was collected as part of a promotion.] I chose this phone because of all the amazing features and the stylus. I've been a long time Samsung user and they just keep getting better. It's fast. The Ai works great. I have nothing even remotely bad to say.

Value

Response from Samsung USBy R&R Team, July 29, 2026

Hi there Camkills, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear how happy you are with your new device, and that you are enjoying the addition of Galaxy AI, and the usage of the S Pen. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Samsung user since day 1, gets better everytime.

on July 29, 2026

Posted by: Replay

[This review was collected as part of a promotion.] Galaxy A.I the best,I use it for everything making calls, appointments,ordering food, directions and even just to have a simple conversation with him, my wife laughs at me when I do but it's overall the best feature for me.

Value

Response from Samsung USBy R&R Team, July 30, 2026

Hi Replay, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that your upgraded device has become so much like a personal assistant for staying organized with an increasingly hectic life. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

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