Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,314 Reviews)
Rating breakdown 13,314 reviews
5 Stars
11,632
4 Stars
1,342
3 Stars
203
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
1
Nit worth the money
on May 6, 2026
Posted by: Censored customer
Phone sucks! Eliminated headphones jack,forcing you to buy ear buds that cause cancer, no way too easily take a screenshot because the buttons are on the same side! Tons of useless apps that I'll never use!
Will update when I can't find other things I can't do!
Will update when I can't find other things I can't do!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 7, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand our customers have different preferences for using their chosen device. If you are wanting to use wired headphones with your device, we have provided a link to the Samsung Support Team to help you with the steps you would need to take, and accessories you would need to accomplish this experience. We have also shared a link to the complete manual to help you with the hand swipe gesture you can use to capture a screenshot without the buttons, and help you best align the settings of your device to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
My third S series....
on July 4, 2026
Posted by: Pappi133
[This review was collected as part of a promotion.] The "GalaxyAI" feature is very useful! This is my third phone in the S series....they just keep on getting better and better!
Value
5
Response from Samsung USBy R&R Team, July 15, 2026
Hello Pappi133, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are so happy toh ear that you are pleased with the usage of Galaxy AI, and that you are finding each upgrade to your device to be better than the last. Please, reach out to us again in the future with any questions, or if you wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing performance
on April 2, 2026
Posted by: Rick983
from Texas
Performance wise the phone is amazing considering that I play many types of video games that require a somewhat powerful phone and the s26 ultra does just that which is amazing!
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Decent
on May 27, 2026
Posted by: David
Phone has been working great until now, this last update has made it miserable cant load videos, camera, photos, Home background goes black, takes a pause between opening apps please fix.
Response from Samsung USBy R&R Team, May 28, 2026
Hi David, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to an article to help you adjust the refresh rate for higher for faster speeds. We have also provided a link to the Samsung Support Team to assist you with the other instances of software operation you mention experiencing. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
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Samsung Community
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Facebook
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade from s22 ultra
on March 12, 2026
Posted by: Hateupgrading
[This review was collected as part of a promotion.] Upgrading from S22 ultra. So far very happy. I had no idea what i had been missing through the year. I have been using for 3 days so far and have not had to charge yet plus this phone is so much faster. I had watched a video on YouTube comparing the speeds which showed the speeds were not going to be much faster but holy smokes it is like night and day! Everything just runs so much smoother. And Samsung has smartswitch down at this point to which is so helpful switching phones. I am just starting to use Galaxy AI. So fun and educational!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stilus non vork
on March 12, 2026
Posted by: Slavik
[This review was collected as part of a promotion.] Phone not good stilus non work, big problem for me
Value
1
Response from Samsung USBy R&R Team, March 13, 2026
Hello Slavik, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We know how frustrating it is when your new device is not operating as intended or expected. We have provided a link to an article to help you with the new S Pen features available on your device. We have also shared a link to the Samsung Support Team to assist you further if your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on March 14, 2026
Posted by: Lovelysung
[This review was collected as part of a promotion.] This phone is great it does way more than most phones i don't have to struggleno more with other phones not being as fast or convenient to use whilst also utilizingthe amazing ai features i cant it do anything and it will don it one of the best Samsung devices on the market today
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Well designed.
on March 17, 2026
Posted by: GRFRIZZELL
[This review was collected as part of a promotion.] I like the overall design but I would like the case to be less slick,maybe with a texture added to edge and/or back. I'm a senior citizen and my grip has gotten weaker, also my finger tips are slick and will not hold well. I use the AI search most of the time because it remembers and draws off the previous conversation. I like the privacy screen because I'm around kids who like to try an take phone to play games.
Value
5
Written by a customer while visiting Samsung US