Best Buy - Samsung - Galaxy S26 Ultra 256GB - Black (Verizon) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)

Average customer rating

4.8

(13,313 Reviews)

Rating breakdown 13,313 reviews

5 Stars

11,631

4 Stars

1,342

3 Stars

203

2 Stars

1 Star

65%of customers recommend this product.

(

90 out of 138

)

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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)

Customer Rating

Dumpster Fire of a phone

on March 31, 2026

Posted by: RedRocked

Samsung lets just add more Ai and say its a new phone.
Remove the only feature I used on the S Pen camera shutter button. Now its a piece of unless plastic that will never get used. I think a twig is more useful then this s pen.

Samsung thinking process lets have Bluetooth function then get rid of it then add it back and say we created this most advance pen ever you can take a photo from the S Pen.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 1, 2026

Hello RedRocked, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how disappointing it can be when features you have used in the past have been changed in some way. We have provided links to resources to help you discover the redesigned S Pen features you can integrate in to your usage, and discover the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Dissatisfied with this phone RichK

on June 19, 2026

Posted by: RickyRick

[This review was collected as part of a promotion.] This is the worst phone I ve ever owned. The AI wants to take over everything I do. I'm a simple guy just want to talk on my phone and text. The floating keyboard is so tiny my fingers hit the wrong keys. This phone keeps losing my contacts! I put them in and they dissappear! Now I'm told all my texts are going to Google. I know this review won't get me a gift card but samsung needs some honesty. My wife also complained about losing some of her contacts. She's always been a loyal samsung user but looking for a different phone.

Value

Response from Samsung USBy R&R Team, June 19, 2026

Hey there RickyRick, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how distressing it is when your device is not operating as intended or expected, and we would love to assist you further. We have provided a link to the complete manual to help you adjust the settings for your keyboard to best align to your needs, and disable any features you are not finding useful for your needs. We have also provided a link to the Samsung Support Team to assist you with any potential options for the missing data you mention. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

None

on March 11, 2026

Posted by: PSII

S26 ultra too expensive and no Bluetooth on stylus pen, instead of moving forward with new technology, it's going backwards. It's a shame

Response from Samsung USBy R&R Team, March 12, 2026

Hi PSII, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know that adjusting to new features of your device, or things that have been redesigned can be frustrating and come with a bit of a learning curve. We have provided a link to an article to help you with the new S Pen capabilities available on your device and integrate them in to your usage. We hve also shared a link to the complete manual and the Samsung Support Team to assist you with the enhanced features of Galaxy AI, privacy display, and horizontal lock, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Not worth the hype

on March 22, 2026

Posted by: Maugham

I've been playing around with the phone and I gotta say I'm not impressed. Quite honestly I hate the bulky feeling it has due to the raised camera. I'm also upset to hear that the phone is now aluminum vs the titanium. The only feature I can say I like is the privacy screen. I feel like samsung is trying to hard to be like other big name brands. I've been a samsung lover for years but I'm seriously contemplating returning this and switching to a new brand entirely due to this new lineup.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 23, 2026

Hello Maugham, thank you for your feedback on your Samsung Galaxy S26 Ultra. We completely understand how disappointing it can be when you have a new device that is not aligning to your expectations. We do recommend protective cases on all devices to help prevent damage from accidental bumps and drops that happen in our day to day lives. This can help you with the feel and appearance of your device. We have provided a link to the complete manual to help you fully discover the amazing features available on your device in addition to the new Privacy Display including horizontal lock, and Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if you have questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Messed up with this one

on April 2, 2026

Posted by: Anonymous

I don't like the new S26 ultra, I feel like they downgraded an s24 and called it s26, im so mad I paid so much for this and it's all the opposite of better

Response from Samsung USBy R&R Team, April 2, 2026

Hello Carlos Garcia, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how important your phone is to you for a range of daily tasks, and how distressing it can be when your device has been changed from what you have been accustomed to in the past. Without knowing what features are causing you frustration, we have provided a link to the complete manual for your device to aid you in exploration of your device, and alignment of the settings. We have also shared a link to the Samsung Support Team to assist you any time you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Nothing Special

on March 11, 2026

Posted by: SamsungT23

[This review was collected as part of a promotion.] There's really nothing that stands out on the new S26 ultra. Coming from an S23 Ultra,i feel it's similar. The privacy display they promoted is still a work in-progress feature. The Galaxy AI is useful, but they can still make it better

Value

Response from Samsung USBy R&R Team, March 11, 2026

Hello there SamsungT23, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know upgrading to a new device can take time to fully discover and align the settings to your preferences. The enhanced 50MP Tele 5X optical zoom on your new device can help you capture photos and videos like never before, as well as the features of Galaxy AI that can help you edit your photos and videos in ways like never before. We have provided a link to the complete manual to help you with all of the new features available on your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions, or you believe the privacy display is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Display causes eye strain, dizziness and naseous

on March 12, 2026

Posted by: bteezy52

from Arizona

The S26 ultra causes eye strain, dizziness and nauseousness. I have had Samsun my whole life and recently the S24 Ultra for two years and have had no issues, I also have perfect vision. The display on the S26ultra is not well made or changed to cause these health issues, I am using the same settings and have adjusted setting and nothing resolves the issue. Like many on social media and Samsung forums, I will be returning the phone.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 12, 2026

Hi there Bteezy52, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how valuable the ability to use your new device for prolonged periods of time comfortably is to you every day. We have provided a link to the Samsung Support Team for your convenience. These experts can help you with any troubleshooting measures that may be available to you to resolve this matter, and review any and all other options available to you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Best phone ever!

on April 4, 2026

Posted by: merreece

[This review was collected as part of a promotion.] Very easy to use! Camera takes the most amazing photos. I love everything about this phone!

Value

Written by a customer while visiting Samsung US

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