Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,313 Reviews)
Rating breakdown 13,313 reviews
5 Stars
11,631
4 Stars
1,342
3 Stars
203
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
1
Clunky phone
on April 27, 2026
Posted by: Swarly
[This review was collected as part of a promotion.] I feel the AI has slowed down with this UI update. Apps don't run the same, the internet connection is spotty. I didn't have this problem with my s25 ultra. All in all, I don't like this phone. I wish I could go back to my s25ultra
Value
1
Response from Samsung USBy R&R Team, April 28, 2026
Hi Swarly, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not operating as expected or intended. We have provided links to articles to help you maximize the speed, and troubleshoot the connection of your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Internet browser is slow
https://www.samsung.com/us/support/troubleshooting/TSG01203056/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Internet browser is slow
https://www.samsung.com/us/support/troubleshooting/TSG01203056/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone in my experience
on April 27, 2026
Posted by: Whpmgr
[This review was collected as part of a promotion.] I have been a Galaxy owner for over 20 years. I prefer them. I just got this phone 2 weeks ago. The camera is awesome. Easy to use and very capable. The Operating system is 2ndcto none. It brings up apps so fast, hasn't crashed yet and I have tried to crash it. The screen image is so crisp. Streaming is a breeze. I play games on it all day and there is still battery left when I lay down to sleep. The alarm wakes me effortlessly and the calender alerts me for all of my important events. What more could anyone ask for. I have as much memory as my Samsung laptop. I Love It!! dates . I love how Samsung AI helps me find things throughout the day and the phone works flawlessly with my Android Auto
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Still getting to know it
on May 5, 2026
Posted by: RockinCowgirl
[This review was collected as part of a promotion.] So far I'm really liking this phone. I'm still figuring out the new settings & where things have been moved to but overall it's good.
Value
4
Response from Samsung USBy R&R Team, May 6, 2026
Hi there RockinCowgirl, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that this device has made such a great inital impression on you. We have provided a link to the complete manual to help you fully explore your new device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
S26 Ultra So Far
on June 10, 2026
Posted by: Namron
[This review was collected as part of a promotion.] Really like the and it operates smoothly and the new features are nice. My only complaint is the back camera does not allow your phone to sit flush on a flat surface because the cameras stick out. Other than that I really enjoy it. I am getting used to the Galaxy AI, so far it is exceeding expectations.
Value
4
Response from Samsung USBy R&R Team, June 10, 2026
Hi there Namron, thank you for providing feedback on your Samsung Galaxy S26 Ultra. We are happy to hear that you are pleased with the enhanced capabilities and available features of your new device. We have provided a link to the Samsung Support Team to assist you with protective case options that can help balance your device and protect the camera lenses. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Real person review-Nothing new Nothing special
on June 18, 2026
Posted by: Manny718
[This review was collected as part of a promotion.] I've had only galaxy phones since the first galaxy so I have owned mostly all of them. I paid for 3 of these phones outright at the same time for me and my family, I'll be honest, There's nothing special can't tell you the difference between this and the S24 ultra. I regret paying for x3 $1000 plus phones that we all are all not happy with and underwhelmed by. Most likely my last galaxy
Value
1
Response from Samsung USBy R&R Team, June 19, 2026
Hey Manny718, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when you are expecting something with your new device, and it is not meeting your expectations. We have provided links to articles to help you discover the capabilities of Galaxy AI, integrate the features of the S Pen in to your usage, and maximize the experience with your camera. We have also provided a link to the complete manual to help you discover new features like the Privacy Display and horizontal lock. Lastly, we have provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
Upgraded from S25 to S26 and Found Nothing New
on June 18, 2026
Posted by: Randys
[This review was collected as part of a promotion.] Upgraded from the S25 to the S26 expecting at least one meaningful reason to justify the change. After using it, I genuinely struggle to find any real world value. The design feels the same, the camera experience is virtually identical, performance differences are impossible to notice in daily use, and most of the AI features could have been software updates. For S25 owners, this feels more like an S25.5 than a true next generation device. Unless Samsung offers an exceptional trade in deal, I cannot recommend upgrading from an S25 to an S26.
Value
1
Response from Samsung USBy R&R Team, June 19, 2026
Hi there Randys, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when you have expectations of a new device that feels like they are not being met. We have provided links to resources to help you fully explore your device including the settings available for the new Privacy Display. We have also provided a link to the Samsung Support Team to assist you further if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Fix this
on June 28, 2026
Posted by: Anonymous
from Frenchtown nj
The back of my phone is already cracked. I am gentle, with my phones, this is no excuse. Fix this problem.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, June 29, 2026
Hi there Anthony heineman, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We understand how important your device is to you every day, and how distressing it can be when your device is not meeting your expectations. We have provided a link to the Samsung SUpport Team to assist you with any and all options available to you to resolve this experience you mention with the back of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Incredible Quality
on July 1, 2026
Posted by: Pitifulbooger
[This review was collected as part of a promotion.] I just recently upgraded to the new s26 ultra from an s24 ultra and the difference is amazing. First off the quality of watching videos or games has not only gotten way smoother but the picture is like watching a luxury TV in the palm of your hands. I also use this phone at work constantly and need the speaker for most calls and it's not only clear to hear it's loud which is really good for me considering I work in a very loud construction zone. There's alot of other neat features with this phone like the privacy display which I feel like could be a bit better but if you turn your brightness down a bit it works great. Another awesome feature is the galaxy AI which I use all the time to edit my photos and also have a bit of fun with making different things in my photos like a dinosaur or something along those lines. Overall I give my experience with the new s26 ultra a 5 star rating and can't wait to see what else samsung will come out with next.
Value
5
Written by a customer while visiting Samsung US