Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,313 Reviews)
Rating breakdown 13,313 reviews
5 Stars
11,631
4 Stars
1,342
3 Stars
203
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
1
Defective 25W charging
on April 9, 2026
Posted by: ArcticMammal
[This review was collected as part of a promotion.] I bought the Ultra model mainly for the 25W wireless charging capability. My testing and those done by other techies showed that wireless charging is far below what Samsung claims . The highest output wattage I have observed was 11W.
Value
1
Response from Samsung USBy R&R Team, April 10, 2026
Hey ArcticMammal, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your new device is not operating as intended or expected. We have provided links to a few articles to help you troubleshoot this charging capacity. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Sooo very disapointed
on May 14, 2026
Posted by: Alex
from Phila PA
This phone was promised to be the best phone ever, rivaling and besting the i-phone for the camera.....it is a colossal disappointment! My Motorola phone camera was just as "good"....nothing superior abt the phone, except the price. Way too many "features" which the average person wld never use.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, May 14, 2026
Hello Alex, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand it can take time to fully discover and align a new device to your preferences, and we would love to assist you. We have provided a link to an article to help you with the different camera settings for the best possible photos and videos. We have also provided a link to the complete manual for your device to help clear up and frustrations or confusions you are experiencing with the settings. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions, or believe your device may not be functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
it's a shame they didn't improve cameras.
on May 21, 2026
Posted by: dobetterysamsung
[This review was collected as part of a promotion.] I'm dissatisfied with samsung the cameras are a joke and dont look any better than previous generations. save your money and don't buy the s26 ultra.
Value
1
Response from Samsung USBy R&R Team, May 21, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided links to articles to help you with the camera features of your new device, and the ways you can use Galaxy AI to further enhance your experience. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Almost there!
on June 10, 2026
Posted by: Hollywoodholmes
[This review was collected as part of a promotion.] So Samsung wants me to believe the shiny new S26 Ultra is better than the legendary Note 20 Ultra.
Nice try.
Display
S26 Ultra: Brighter, smoother, more efficient, probably visible from the International Space Station.
Note 20 Ultra: The screen still looks amazing. Plus, every time you pull it out, people know you're carrying a phone from the era when Samsung still put a built-in S Pen in everything without making it complicated.
Winner: Note 20 Ultra, because nostalgia adds 120 extra Hz.
Performance
S26 Ultra: Faster processor. Better AI. Can probably calculate your taxes while editing a video and translating a conversation into six languages.
Note 20 Ultra: Opens YouTube. Opens Facebook. Opens Google Maps.
What else do you need? Are you launching rockets from your phone?
Winner: Note 20 Ultra for refusing to participate in the AI arms race.
Camera
S26 Ultra: More megapixels than a NASA satellite. Can zoom into your neighbor's barbecue from three counties away.
Note 20 Ultra: Takes pictures that look good.
Back in my day, we took photos because we wanted memories, not because we wanted to count the pores on a squirrel's face from 800 yards away.
Winner: Note 20 Ultra for respecting wildlife privacy.
Battery
S26 Ultra: Better efficiency, longer battery life.
Note 20 Ultra: Has survived years of abuse, questionable charging habits, and being left at 4% overnight.
The battery isn't just a battery anymore. It's a veteran.
Winner: Note 20 Ultra for service and sacrifice.
Nice try.
Display
S26 Ultra: Brighter, smoother, more efficient, probably visible from the International Space Station.
Note 20 Ultra: The screen still looks amazing. Plus, every time you pull it out, people know you're carrying a phone from the era when Samsung still put a built-in S Pen in everything without making it complicated.
Winner: Note 20 Ultra, because nostalgia adds 120 extra Hz.
Performance
S26 Ultra: Faster processor. Better AI. Can probably calculate your taxes while editing a video and translating a conversation into six languages.
Note 20 Ultra: Opens YouTube. Opens Facebook. Opens Google Maps.
What else do you need? Are you launching rockets from your phone?
Winner: Note 20 Ultra for refusing to participate in the AI arms race.
Camera
S26 Ultra: More megapixels than a NASA satellite. Can zoom into your neighbor's barbecue from three counties away.
Note 20 Ultra: Takes pictures that look good.
Back in my day, we took photos because we wanted memories, not because we wanted to count the pores on a squirrel's face from 800 yards away.
Winner: Note 20 Ultra for respecting wildlife privacy.
Battery
S26 Ultra: Better efficiency, longer battery life.
Note 20 Ultra: Has survived years of abuse, questionable charging habits, and being left at 4% overnight.
The battery isn't just a battery anymore. It's a veteran.
Winner: Note 20 Ultra for service and sacrifice.
Value
1
Response from Samsung USBy R&R Team, June 11, 2026
Hello Hollywoodholmes, we appreciate you taking time out of your busy day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device after a few years can come with a learning curve, and may take time to best customize to your usage preferences. We have provided links to articles to help you with the features of Galaxy AI you may want to integrate in to your usage, use the redesigned S Pen capabilities, discover the camera settings and features for photos and videos you enjoy taking, and maximize the battery life of your device. We have also provided a link to the complete manual to help you with the additional settings for your display and other features of your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Honestly the phone started giving me issues
on June 29, 2026
Posted by: Alexander
[This review was collected as part of a promotion.] Honestly I like the phone but its started giving me issues like the screen get frozen when I make call sometimes people can't heard me I been a samsung customer for years and I never had an issue and the worst its samsung doesn't want to replace my device
Value
1
Response from Samsung USBy R&R Team, June 30, 2026
Hi there Alexander, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We know how important your phone calls and uninterrupted usage of your device is to you every day. We have provided links to articles to help you troubleshoot the freezing you mention, and the microphone not working as intended during your calls. We have also provided a link to the Samsung Support Team to offer additional assistance if these matters continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Not great - Bloatware Fest
on March 18, 2026
Posted by: Skeptical Customer
The Phone is nice. The bloatware is horrible. Even after you turn it off it keeps coming back. I upgraded from a S22 and it overwrite most of my settings and just took control of my phone. There are slot of things I don't want to use on here (I have my own software preferences) yet I can't turn the Samsung feature off. Dex has gotten clutzy too. It does not work as well as on previous versions of the phone. Time will tell, but I am not sure I am happy with this upgrade.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
3
Value
2
Response from Samsung USBy R&R Team, March 19, 2026
Hello Skeptical Customer, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how distressing it can be when you are attempting to best align the settings to your preferences, and disable features you are not seeking to use on a daily basis. We have provided links to the complete manual and the Samsung Support Team to help you accomplish this task and ensure your device is operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
Screen issues
on March 19, 2026
Posted by: Whywhy
[This review was collected as part of a promotion.] The new privacy feature makes the screen blurry and dim even when the feature is off. This is a terrible compromise for a useless feature.
Value
1
Response from Samsung USBy R&R Team, March 20, 2026
Hello Whywhy, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when your new device is not meeting your expectations in appearance and functionality. We have provided a link to the Samsung Support Team to assist you if you believe the display of your device without the Privacy Display settings enabled is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery even worse, grumpy tech support
on March 19, 2026
Posted by: Wasadiehardfan
[This review was collected as part of a promotion.] The camera is nice but the battery was defective from the day I got it. I was given the run around by tech for many days and after about 50 phone calls I finally got a resolution from the other team. Tech support was absolutly horrifying. I have officially lost my love for Samsung.
Value
1
Response from Samsung USBy R&R Team, March 20, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how distressing it is to have a new device that you believe is not operating as intended, and how that can increase when you are needing to discuss with different groups options for a resolution. We have provided links to troubleshooting guides to help maximize the battery life of your device if you experience this frustration again. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US