Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,314 Reviews)
Rating breakdown 13,314 reviews
5 Stars
11,632
4 Stars
1,342
3 Stars
203
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
91 out of
139)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
3
Good, not great. Simple tweaks would improve.
on June 18, 2026
Posted by: Rinkra
[This review was collected as part of a promotion.] I have never been so divided about a device in my entire life.
I LOVE some of the features introduced with this phone - most notably the privacy screen. It works very well and is a spectacular upgrade. The Galaxy AI works great, and the battery life is very good.
I upgraded to the S26 Ultra from the S24 Ultra. A few things I don't like about the newer version are the shape - the square corners of the S24 Ultra just felt much more premium. I miss some of the stylus functionality as well - major downgrade there. The rounded corners means the stylus is rounded, and it makes it much more susceptible to being accidentally depressed (and has fallen out several times.
I would probably give 3.5/5 if that were an option, but I can't give it 4/5. I don't have buyers remorse per se, but it's not as great as if hoped.
Value
3
Response from Samsung USBy R&R Team, June 19, 2026
Hey there Rinkra, thank you for your feedback on your Samsung Galaxy S26 Ultra. We understand how disappointing it can be when your device is not meeting your expectations in appearance or features. We do recommend protective cases on all devices that can help in those instances you mention the S Pen accidentally being depressed and coming out of the device when not wanted. We have provided a link to the Samsung Support Team to assist you if you are in need of accessories, or have any questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but they need to bring back one thing
on June 18, 2026
Posted by: FoShizzle
[This review was collected as part of a promotion.] I think I have owned just about every Galaxy Ultra phone and this one is my favorite. The privacy screen is a nice feature but I only use it for alerts. I think it is a little much to run full screen all the time. Battery life seems to be improved although technically it isn't. The only complaint I have is they need to bring back the Bluetooth S Pen. That was such an unbelievably useful feature. I am still puzzled why they got rid of it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S26 does it all
on June 18, 2026
Posted by: HotRodsOwner
[This review was collected as part of a promotion.] My Galaxy AI is the all in one tool for my business. Its does some much more than i thought it could for example the camera is so much better than my tablet camera i converted my slate from Window to Zorin even though i lost the camera on the slate as changing operating systems is a big NO NO in the Slate world. I talk to Rod (Thats my phones AIs name HOTROD) and tell him schedule my appointments set my alarms i tell the phone camera when to take pictures or start recording handsfree. It is truly my coworker and business partner in one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
translat problems
on June 18, 2026
Posted by: ringocc13
[This review was collected as part of a promotion.] I'm a Samsung fan, and the S26 Ultra is really good overall. However, one thing is frustrating: it went back to an older-style feature.
I still have both the S23 Ultra and S24 Ultra. When I use screen translation on both of those phones, it works perfectly. But on the S26 Ultra, screen translation sometimes only works partially, and occasionally the screen turns black. I need to switch to my older phones to make it work properly.
Samsung needs to improve this. Why do some features get reverted to older versions that don't work as well?
I still have both the S23 Ultra and S24 Ultra. When I use screen translation on both of those phones, it works perfectly. But on the S26 Ultra, screen translation sometimes only works partially, and occasionally the screen turns black. I need to switch to my older phones to make it work properly.
Samsung needs to improve this. Why do some features get reverted to older versions that don't work as well?
Value
3
Response from Samsung USBy R&R Team, June 19, 2026
Hello Ringocc13, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when your device is not operating as inteded or expected. We have provided a link to an article to help you with the features of Galaxy AI including the Live Translate feature. We have also shared a link to the Samsung Support Team to assist you further if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 18, 2026
Posted by: Raven311
[This review was collected as part of a promotion.] A couple months ago I upgraded my phone to the Galaxy S26 Ultra from a Galaxy S22. I've had different Galaxy phone models the past several years but I'd never gotten one of the Ultra models. I decided to spring for an Ultra this time - I was interested in the built-in privacy screen, the S Pen options, and the larger screen size. I've been very impressed with this phone the past 3 months I've had it. The privacy screen is a fantastic option for select apps and notifications and it really works - if you are not looking straight at the screen, you can't see what's on the screen. I've enjoyed playing games with the S Pen and I'm still figuring out what all it can do. I've also enjoyed the various Galaxy AI options, especially the call screening. If I don't recognize the number, I can choose to screen the call.
I'm definitely glad I upgraded and definitely glad I went with the Ultra version this time!
I'm definitely glad I upgraded and definitely glad I went with the Ultra version this time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A New Device
on June 18, 2026
Posted by: PowellD
[This review was collected as part of a promotion.] I Had A Z Fold 5. I Hardly Used It. When I Went To Get It Activated A Line Was In The Middle Of The Screen When Infolded. I Thought A Reset Would Fix It. It Never Went Away. I Traded It In Because It Was In Perfect Condition, But Couldn’t Be Used So I Got The S26 To Get The Best Return On My Money. It Operates As My Previous Note And The Galaxy AI Was A Bonus.
“Thank You!”
“Thank You!”
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek and Smooth!
on June 19, 2026
Posted by: ScarletLotus
[This review was collected as part of a promotion.] I've been a dedicated Galaxy user for the last 5 years and this device proves why I won't use another brand. In those years, this is my first time having the latest model, and I have to say, I have zero regrets. As someone who has to heavily multitask on a day to day basis, I need something that can handle that. Between the smoothness of the operating system and the high tech processor, I can create my designs wherever inspiration may strike, create a note with ease of something I'd like to research further, and set daily to do reminders with ease! I also very much enjoy how non-invasive the Galaxy AI is. In a world that relies on it, I have my concerns and I like it to be as little involved as possible. This AI however, actually has me wanting to give it a go for the perks of a personal assistant. Don't even get me started on the camera quality! I've never been more blown away by a simple photo I snapped on a whim! So if you're having any doubts, take the plunge, you won't regret it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ease of use.
on June 19, 2026
Posted by: UndaDawg
[This review was collected as part of a promotion.] My Galaxy S26 Ultra is the best phone I have owned. The ease of use makes it a breeze to complete all of my daily tasks without a worry. The stylus pen enables me to conduct my normal errands or remain engaged while taking notes in a meeting. I have tried other brands of phones once or twice, but that will not happen again as I have always had the best experiences with Samsung phones since my first one in 2011. Keep up the awesome work and I can't wait for the next wave of innovation that Samsung always leads the way in.
Value
5
Written by a customer while visiting Samsung US