Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(18,195 Reviews)
Rating breakdown 18,195 reviews
5 Stars
15,886
4 Stars
1,832
3 Stars
286
2 Stars
85
1 Star
106
63%of customers recommend this product.
(
106 out of
168)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
This phone is great and I like it
on April 3, 2026
Posted by: Ibrophon
[This review was collected as part of a promotion.] This phone is great and I like every bit of it. I don't have any complains and its normal.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI changes everything
on April 3, 2026
Posted by: MarkyMark
[This review was collected as part of a promotion.] I've gone through plain smartphones every years, but the Galaxy 26 ultra feels like a real step forward - especially with Galaxy AI built in. It's not just a gimmick, It actually helps. From cleaning up photos instantly to assisting with messages and notes, It saves time and ways you don't realize you need it until you have it.
As someone constantly on job sites, I rely on my phone all day. Performance is fast and smooth whether I'm juggling calls,emails, and multiple apps.
This display is bright and easy to see even in direct sunlight, which matters more than you think.
Battery life easily lasts a full day of heavy use, and that peace of mind is huge.
The camera has another standout - sharp, detailed photos that make documenting projects and sharing updates simple and professional. Even low-light shots come out clean.
What really ties it all together is the build quality. It feels solid, premium, and dependable - like a tool, not like a fragile device.
Samsung really nailed it with this one between the power durability Galaxy AI. Features and the S26 ultra isn't just keeping up. It's making everyday tasks easier and more efficient!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features. Better pictures and videos than o
on April 3, 2026
Posted by: SereneLion5548
[This review was collected as part of a promotion.] I use my S26 Ultra for personal use.
Works fast and had so many great features. The stabilizer for taking videos is amazing. Better pictures and videos overall!
The AI is great for finding things to but, or to find out what something is or used for. AI rewrite is amazing. I could never speak that way, myself. Haha
Fantastic phone! I love it!
Works fast and had so many great features. The stabilizer for taking videos is amazing. Better pictures and videos overall!
The AI is great for finding things to but, or to find out what something is or used for. AI rewrite is amazing. I could never speak that way, myself. Haha
Fantastic phone! I love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Dont buy it yet!
on April 3, 2026
Posted by: Nathan
I have owned Samsung phones for over 10 years. And have always enjoyed them. But this release has been non stop issues with software and the Google RCS messages that has replaced Samsung messages. With all of the newer AI features that if you aren't paying attention will cause various bugs and glitches. I personally believe this model should have went through more testing before they released it. My phone has been replaced once already and it was only 14 days old. I wouldn't recommend this phone to my family or friends at this time. Samsung needs to reevaluate this phone and provide some patch updates to stabilize the over all user experience.
Response from Samsung USBy R&R Team, April 6, 2026
Hey Nathan, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your device is not operating as intended or expected. We have provided a link to an article to help you with the messaging errors you mention experiencing. We have also provided a link to an article to help you if your device is freezing or crashing during your usage. We have also provided a link to the complete manual for your device to help you adjust any settings for Galaxy AI or additional features to align to your preferences. We have lastly, provided a link to the Samsung Support Team to assist you if any additional frustrations occur during your usage. We appreciate youbeing a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Easy Transition to a Great Phone
on April 3, 2026
Posted by: CaroChiq
[This review was collected as part of a promotion.] I traded a Note20Ultra for the S26U phone and the transition was straightforward and fairly easy. I had watched videos, so I knew what to do to make this phone work like my Note20U.
Do watch videos by expert users about hidden features. I'm a senior and use only the basics, however the videos have shown me the vast features available, especially with Galaxy AI and AI Select.
I like the S pen, however I miss the Bluetooth features, especially the camera remote button. I prefer the rounded corners and flat screen of the S26U.
Great phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful
on April 3, 2026
Posted by: GMCqueen
[This review was collected as part of a promotion.] I use my Samsung S26 Ultra for everything! Work, personal, camera, games, music! Its so handy to have everything in one places. I sold phones for years and Samsung is where it's at! Best camera available!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Next level
on April 3, 2026
Posted by: JayVee
[This review was collected as part of a promotion.] I went from a Samsung Galaxy s24+ to the Samsung Galaxy s26 Ultra and what an upgrade it has been. I opted out to not upgrade when the s25 came out because I didn't feel it would be much different. However, when the s26 came out, the privacy setting really stood out for me. Aside from that, the Galaxy AI features for texting and picture edits is great as well as the camera megapixels was also an upgrade I appreciate. The S series has always been next level to me and this phone did not disappoint. The price is on the more expensive side but it's worth it for a phone you plan to keep for a while, also it's not too much when you have a phone available to trade in. I definitely recommend especially if you haven't upgraded your phone in 2 years or more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever!!
on April 3, 2026
Posted by: Cola35
[This review was collected as part of a promotion.] I absolutely love my new Samsung Galaxy S26 Ultra! Hands down, this series has the best camera technology and capabilities on the Market!!!
Value
5
Written by a customer while visiting Samsung US