Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(13,311 Reviews)
Open Ratings Snapshot
Rating breakdown 13,311 reviews
5 Stars
11,629
4 Stars
1,342
3 Stars
203
2 Stars
54
1 Star
83
65%of customers recommend this product. 
(
91 out of 139
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5 out of 5
5
My New S26 ultra
on May 21, 2026
Posted by: Galaxy4life
[This review was collected as part of a promotion.] I recently upgraded to the s26ultra and am thoroughly impressed with its sleek design and powerful performance. The new privacy screen is a standout feature, offering clear visibility in public while maintaining a high level of protection against glare and prying eyes. Galaxy AI enhances everyday tasks with smart suggestions and seamless multitasking, making productivity more intuitive and efficient. The camera system delivers stunning clarity and vibrant colors, whether capturing landscapes or low-light moments. Battery life feels robust, supporting long work sessions and extended use without frequent recharging. Overall, this device combines innovation, functionality, and style in a way that truly elevates the user experience. 📱✨ #s26ultra #GalaxyAI #PrivacyScreen #SmartphoneReview
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S26 Ultra - AH-MAZING
on May 21, 2026
Posted by: PittyMom
[This review was collected as part of a promotion.] After a very short stint with another option, came back and could not be happier!! The S26 Ultra is amazing and sooo many cool and fun features! And the AI experience is seriously out of this world!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
What I wanted.
on May 21, 2026
Posted by: Zach311
[This review was collected as part of a promotion.] Upgrade from the S24 ultra.
Phone is more comfortable to old and work on day in day out. It's fast and there's been zero issues since day 1. Best part is on average this phone is fully charged (85% for battery protection) in 20-30 minutes, MAX.... If you forget to charge it at night, no big deal. Plug it in and by the time your down showering and brushing your teeth, it's fully charged for the day. I also find myself using some form of AI on the new S26 ultra daily when I used its maybe once a month with my S24
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Came from a competition and this wins
on May 21, 2026
Posted by: foxbuilder
[This review was collected as part of a promotion.] This is the first time I've ever bought a phone with my own money and let's just say it was worth every penny. Can't believe how good the gaxely AI after first picking up my phone and testing it out. Thanks samsung for the best first phone I bought.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
S pen issue
on May 22, 2026
Posted by: Disappointed
I used Samsung ultra 26 for almost 2 months. Yesterday when I was sitting down, my phone dropped. To my surprise, the S pen popped out itself and broken. I am sure I didn't touch S pen and don't know why it can popped out by itself. I checked online and found I am not the only one had this issue. I was so disappointed about it. I used Samsung with S pen since they had Samsung note and never had this issue. Samsung needs to improve their quality.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R TeamMay 22, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your new device is not meeting your expectations in functionality. We have provided a link to the Samsung Support Team to assist you if you have questions about your S Pen, and how to prevent this from occuring going forward. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on May 22, 2026
Posted by: Eveben
[This review was collected as part of a promotion.] I find the Galaxy AI features to be highly beneficial. Specifically, the Write Assist AI is a valuable tool, and Bixby significantly enhances my productivity. Bixby assists me with setting alarms, creating notes to ensure I don't overlook important details, and initiating my morning with a chosen song. I am currently utilizing the new Galaxy S26 Ultra, which has proven to be exceptional for both my professional responsibilities as an interior designer and my daily tasks. The morning briefing feature is particularly appreciated as it effectively helps me commence my day.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love everything...
on May 23, 2026
Posted by: NONAME
[This review was collected as part of a promotion.] Loving all the cool features..and still learning new ones every time I get on my Samsung galaxy 26 ultra. Wish one thing, that the stylus was a little more easy to find or track/locate. I always seem to miss place it or lose it in my couch cushion, lol that is 100% on me 🤗. Maybe make it somehow able to be found with the new galaxy AI feature would be cool.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best phone
on May 23, 2026
Posted by: camary22
[This review was collected as part of a promotion.] With the AI features--live is easy. I will recommend this phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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