Best Buy - Samsung - Galaxy S26 Ultra 256GB - Black (Verizon) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)

Average customer rating

4.8

(11,417 Reviews)

Rating breakdown 11,417 reviews

5 Stars

10,014

4 Stars

1,134

3 Stars

165

2 Stars

1 Star

64%of customers recommend this product.

(

71 out of 111

)

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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)

Customer Rating

The best on the market

on April 24, 2026

Posted by: Mau8977

[This review was collected as part of a promotion.] I have always used samsung devices my whole life, I have tried different models with different features, and all of them have been amazing. Especially the Samsung Galaxy S26 Ultra that I have been using for one day now, and it feels incredible, I had never experienced this level of smoothness in a Device. The new features Samsung included this year, the "Galaxy AI" has gone above and beyond, I can't even believe all the stuff I can do and customize with my phone, it just feels like we are in the future. One day hasn't been enough to review all its amazing features, I am excited and looking forward to discover everything that this S26 Ultra has to offer.

Value

Response from Samsung USBy R&R Team, April 24, 2026

Hi there Mau8977, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how amazed you have been by the enhanced features and capabilities of your device including Galaxy AI, and that this device feels like a leap in to the future. We have provided a link to the Samsung Support Team to assist you further any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Amazing camera!

on April 29, 2026

Posted by: Flyboy2026

[This review was collected as part of a promotion.] Galaxy AI allows me to improve on the pictures, by removing unwanted artifacts or even people from a scene. Also, we can do all sorts of improvements and add things to celebrate an occasion!

Value

Response from Samsung USBy R&R Team, April 30, 2026

Hey Flyboy2026, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are enjoying using Galaxy AI to enhance your experience with your camera, and for your celebrations. We have provided a link to the complete manual to help you with additional features like the new Privacy Display. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Customer Rating

Galaxy 26 ultra by far the most amazing phone ever

on April 29, 2026

Posted by: AMartinez430

[This review was collected as part of a promotion.] The features and tips for this new device i purchased is off the wall amazing. So much to learn and so much tips to help me get through better understanding of this phone. Its amazing.

Value

Response from Samsung USBy R&R Team, April 30, 2026

Hi there AMartinez430, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are having such a wonderful experience with your device, and that you are enjoying the exploration of your device. We have provided a link to the complete manual for your convenience to help you fully discover the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Customer Rating

Disappointed with Google text message

on April 30, 2026

Posted by: Cocosharp

I just bought the Galaxy s26 Ultra phone and I just really wish I had stayed with the Galaxy S21 that I had. Although, I'm sure I would have constantly be thinking about getting an updated phone. I cannot comment much on the features because Although I'm satisfied with the camera my s21 phone also took good pictures. I'm actually really disappointed with the texting app. I'm a serious texter. I text way more than I talk. This phone came with Google messaging app pre installed. If I wanted to download the Samsung text app which in the play store you can find many but they all come with ads. Google message doesn't allow to schedule a text to 20 people. Of course, I text more than 20 and I don't mind sending another text to get another 15-20 people to text. But I do mind that I have to go one by one down my phone book to schedule a message. And it's tedious because everything I have to start from the beginning of the phone book to schedule the message. Start from the top all over again as I go down the list. So frustrating. I hate this phone! And I can't return it because I had 15 days to return it. That doesn't give you enough time to adjust to the new features. But one thing f I r sure the Google message app is trash. It's supposed to be more advanced but I would gladly go to my old phone If I wasn't already in debt to purchase this phone. I HATE THIS PHONE!

Response from Samsung USBy R&R Team, April 30, 2026

Hi there Cocosharp, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand upgrading to a new device can come with a learning curve that causes frustration as you make adjustments to gestures and capabilities. We have provided a link to the complete manual to help you best align the settings to your preferences. We have also shared links to articles to help you with the camera features and features of Galaxy AI. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Customer Rating

S Pen and battery transformed my workflow

on May 12, 2026

Posted by: S26DailyDriver

[This review was collected as part of a promotion.] I use my Galaxy S26 Ultra primarily for work — drafting documents, reviewing PDFs, coordinating with clients, and managing projects on the go. The S Pen has been the standout feature. Marking up contracts and reviewing files directly on the screen has cut down the back-and-forth I used to need with my laptop. Handwritten notes convert cleanly, and the latency feels essentially zero.
The display is excellent for long reading sessions. Whether I am working through dense documents or proofing website copy, text stays sharp and the anti-glare finish actually holds up outdoors. Battery life comfortably gets me through a full day of heavy use, which matters when I am bouncing between meetings, calls, and travel.

Performance has been smooth across everything I throw at it — split-screen multitasking with email and a PDF reader, video calls, photo editing, and the occasional gaming break in the evening. The cameras are a noticeable step up, especially in low light, which has been useful for documentation work where lighting is unpredictable.

A few smaller things I appreciate: the in-display fingerprint sensor is fast and reliable, the haptics feel premium, and the build quality is reassuring given how often this phone ends up tossed into a bag or pocket.
After several weeks of daily use, this device has genuinely changed how mobile my workflow can be. It is the first phone that has let me leave the laptop behind for short trips without compromise.

Value

Response from Samsung USBy R&R Team, May 12, 2026

Hey S26DailyDriver, thank you for your feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are finding this device so useful for work and personal needs, and that the display, speed, and enhanced features add so much value to your experience every day. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Customer Rating

I miss my S24 Ultra

on April 17, 2026

Posted by: Novahs1124

from Baltimore, MD

I've used samsung phones for over 15 years and this one is my least favorite. Many of the personalization features are gone. Battery life is good and camera works well but I have to reset my device multiple times per day for my text or email to come through. Constantly updating my apps because it does not do it automatically. Wish I could return it for my S24 :(

No, I would not recommend this to a friend.

Response from Samsung USBy R&R Team, April 20, 2026

Hi there Novahs1124, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra. We understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided links to resources to help you troubleshoot the notifications not being sent, or apps not working as intended. We have also shared a link to the complete manual and the Samsung Support Team to assist you further with customization or if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Customer Rating

Unexpected huge disappointment

on March 23, 2026

Posted by: Suca

from Seattle

It seems like I may be one of the few people who can’t adapt to the latest Samsung display changes. I’ve tried what I believe are all the available settings and adjustments (all privacy settings kept turned off) , but this screen consistently causes headaches, eye strain, and even dizziness with extended use.

I’ve been using Samsung phones for years, and this is the first time I’ve experienced anything like this. Unfortunately, it makes the device unusable for me.

Since I already shipped my trade-in device, my old phone is gone and I am left with an unusable device, which I’ll now have to try to sell and look elsewhere for a replacement.

I’m very disappointed with Samsung’s “improvements,” as this experience has been a major step back for me compared to previous devices

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 23, 2026

Hey Suca, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how vital it is to be able to use your device for prolonged periods of time comfortably. If you have not done so already, you can try enabling the eye comfort shield setting on your device to see if this helps with the comfortable viewing. We have provided a link to the Samsung Support Team to assist you further if this does not help you resolve this matter, and you are seeking additional options. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US

Customer Rating

Defective phone they won't fix.

on April 9, 2026

Posted by: Sam3196

[This review was collected as part of a promotion.] They sent me a phone with a defective camera that does not focus with the 0.6 and they voided my warranty after two weeks due to a scratch that's not even near the camera phone glitches highly do not recommend Samsung.

Value

Response from Samsung USBy R&R Team, April 9, 2026

Hey Sam3196, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to the Samsung Support Team and your warranty information for clarification, and to review any additional options that may be available to you for a repair to your device. We have also provided a link to a troubleshooting guide to help you with the blurry photos you mention when using specific zoom. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
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