Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,314 Reviews)
Rating breakdown 13,314 reviews
5 Stars
11,632
4 Stars
1,342
3 Stars
203
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
3
Not everything converted & apps dont openni
on March 11, 2026
Posted by: Midnight1
[This review was collected as part of a promotion.] Galaxy Ai has been fun to play with. Alot of the apps didn't convert properly and don't know how to get them. On the struggle bus definitely.
Value
3
Response from Samsung USBy R&R Team, March 12, 2026
Hi there Midnight1, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are pleased with the usage and features available on your device. We have provided a link to an article to help you troubleshoot the apps not operating as intended or expected on your device. We have also shared a link to the Samsung Support Team if this experience continues with your device or you prefer one-on-one assistance. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Coming from a 22 ultra
on March 11, 2026
Posted by: Edwinfb
[This review was collected as part of a promotion.] Honestly night and day difference coming from a Samsung 22 ultra to the 26 ultra. Very satisfied with this purchase
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This S 26 ultra has amazing AI features.
on March 11, 2026
Posted by: LeroyP
[This review was collected as part of a promotion.] The Galaxy S26 ultra is loaded with AI features including some new and improved ones. The privacy display is an amazing and useful feature and the dual camera recording feature is back. I've noticed some improvement in battery life as well.
I love the thinner and lighter look and feel of the new Galaxy S26 ultra
I use the Galaxy S26 ultra for personal stuff and have not been able to test many of the AI features yet.
I love the thinner and lighter look and feel of the new Galaxy S26 ultra
I use the Galaxy S26 ultra for personal stuff and have not been able to test many of the AI features yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the picture quality
on March 11, 2026
Posted by: Dinges1980
[This review was collected as part of a promotion.] I use my phone other than talking... for pics, bills, games, streaming i love the quality of the camera three most
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is very elegant
on March 11, 2026
Posted by: GalaxyFan89
[This review was collected as part of a promotion.] I am very impressed with this phone. The design is sleek and elegant, and it feels very premium in the hand. The screen is bright, sharp, and perfect for watching videos, browsing, and everyday use. Performance is fast and smooth when switching between apps, streaming content, or working on the go.
One of my favorite features is Galaxy AI and the privacy display. It makes the phone smarter and more helpful in everyday tasks, especially when searching, writing messages, and organizing information. The camera quality is also excellent, producing clear and detailed photos in different lighting conditions.
Battery life has been very reliable and easily lasts throughout the day with regular use. Overall, this device delivers great performance, a beautiful design, and useful AI features that improve the experience.
One of my favorite features is Galaxy AI and the privacy display. It makes the phone smarter and more helpful in everyday tasks, especially when searching, writing messages, and organizing information. The camera quality is also excellent, producing clear and detailed photos in different lighting conditions.
Battery life has been very reliable and easily lasts throughout the day with regular use. Overall, this device delivers great performance, a beautiful design, and useful AI features that improve the experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, Beautiful, and Smarter with Galaxy AI
on March 11, 2026
Posted by: S26UltraFan
[This review was collected as part of a promotion.] I’ve been really impressed with the Samsung Galaxy S26 Ultra so far. The phone feels very premium and the display is easily one of the best I’ve used. Bright, sharp, and incredibly smooth scrolling and amazing video quality.
Performance has been excellent. Everything feels fast and responsive, and I haven’t noticed any lag even with heavy multitasking. Battery life has also been reliable, lasting me a full day without issues.
One feature I’ve really enjoyed is Galaxy AI. Tools like photo editing, text suggestions, and smart search actually feel useful in everyday use rather than just gimmicks. It makes small tasks quicker and adds a modern touch to the overall experience.
The cameras are also a highlight. Photos are detailed with great colors, the zoom is impressive, and low-light shots come out very well. Video quality is stable and sharp too.
It’s definitely a big phone and the price is high, but in my opinion the S26 Ultra is one of the best smartphones you can buy right now
Performance has been excellent. Everything feels fast and responsive, and I haven’t noticed any lag even with heavy multitasking. Battery life has also been reliable, lasting me a full day without issues.
One feature I’ve really enjoyed is Galaxy AI. Tools like photo editing, text suggestions, and smart search actually feel useful in everyday use rather than just gimmicks. It makes small tasks quicker and adds a modern touch to the overall experience.
The cameras are also a highlight. Photos are detailed with great colors, the zoom is impressive, and low-light shots come out very well. Video quality is stable and sharp too.
It’s definitely a big phone and the price is high, but in my opinion the S26 Ultra is one of the best smartphones you can buy right now
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best on the market
on March 11, 2026
Posted by: MissKatya
[This review was collected as part of a promotion.] I filled up my S24 Ultra and was ready to upgrade. I was skeptical I was going to see a real difference between the s24 ultra and the new S26 ultra, but with an awesome trade in option I went for it. Wow what a jump. Cameras are next level amazing. I didn’t think I would have been super into the Galaxy AI features but they have quickly become so useful. The speed and features such as the privacy mode is crazy I can’t wrap my mind around how it works. I am so glad I held out and got the S26 Ultra and didn’t settle for a lesser device. Battery life is amazing as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on March 11, 2026
Posted by: BeachLife
from Maine
While this phone is MUCH LIGHTER and a bit smaller than my S24 Ultra I'm returning it, Night Photography is TERRIBLE on the S26 Ultra. I take ALOT of pics, and it made the sky look like daylight with Stars. My S24 Ultra takes WAY BETTER Sky Shots, also when applying "Comfort Shield" and "Extra Dim" for use at bed time it made everything look Grey. With certain things in color which I didn't like, and due to the RIDICULOUS Camera Island NO CASE will protect the cameras because they protrude from the phone. This also causes the phone to rock when you put it down on a flat surface, VERY DISAPPOINTED cus I was looking forward to the camera improvements. But really saw no difference between the S26 Ultra and my S24 Ultra, excpet "Sky Shots" were HORRIBLE. ALSO IS NOT "Macro Photography" capable like I read it is
Features
3
Performance
5
Design
5
Value
2
Response from Samsung USBy R&R Team, March 12, 2026
Hey BeachLife, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when your new device is not meeting your expectations in enhancements or functionality. We have provided a link to an article to help you with the different camera settings and features that are available to help you capture the best possible photos in different lighting and settings. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US