Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(11,417 Reviews)
Rating breakdown 11,417 reviews
5 Stars
10,014
4 Stars
1,134
3 Stars
165
2 Stars
41
1 Star
63
64%of customers recommend this product.
(
71 out of
111)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
1
Product did not perform as expected to me
on March 30, 2026
Posted by: Myk321
[This review was collected as part of a promotion.] Product did not perform well in returned the product. Battery life was very short compared to s24 ultra. Overall user experience was below standard.
Value
1
Response from Samsung USBy R&R Team, March 31, 2026
Hey Myk321, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in functionality. The design of this device is intended to have the battery learn your consumption habits during your inital usage and maximize automatically accordingly. We have provided links to troubleshooting guides to assist you with battery life, as well as to the Samsung Support Team to assist you any time you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Very bad experiences
on March 30, 2026
Posted by: RexGospel
[This review was collected as part of a promotion.] Smart switch did not flow properly
Very disappointed
Value
1
Response from Samsung USBy R&R Team, March 31, 2026
Hello RexGospel, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important the inital setup of your device is for your enjoyment and usage every day. We have provided a link to the Samsung Support Team for your convenience if this experience is ongoing. They can work with you directly through chat for your setup. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love samsung
on April 4, 2026
Posted by: Trapped2004
[This review was collected as part of a promotion.] I love my new samsung 26 ultra! The Galaxy AI is so cool. It does everything I need my phone to do. I have been struggling to figure out a medical issue and it took sending the test results and my Galaxy AI figured out everything I've been trying to figure out for years now! I love the clipboard feature and how you can pin things to the clipboard and then click them later to paste. Amazing stuff 👏
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing phone
on April 5, 2026
Posted by: MLRLVery
[This review was collected as part of a promotion.] I love my phone and all the features. I really do enjoy the Galaxy AI since I use this a lot on my messages and my pictures. The one thing I really dislike is how protruding is the camera in the back. The phone ticks horribly when laid on its back on a table or hard surface and you are trying to use. I think this was a major design flaw and I've I truly dislike.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Always and Forever A Samsung Girl!
on April 8, 2026
Posted by: AngieMarie
[This review was collected as part of a promotion.] Absolutely love my new Samsung Galaxy S26 Ultra. Best one yet! And I was able to get the pink one was even better. Ive been buying Samsung phones for many years now and this one by far is the best to date. Love all the new AI features, functions, how vivid the colors and still love the stylus. I use my phone for everything so speed is a must. Im not sure why some are not happy with the screen but I LOVE IT!
THANK YOU SAMSUNG for hitting this one out of the park yet again!!! Can't wait to see what's in store next!
THANK YOU SAMSUNG for hitting this one out of the park yet again!!! Can't wait to see what's in store next!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not the best phobe I've ever had.
on April 12, 2026
Posted by: Caleb336
[This review was collected as part of a promotion.] I'm coming from the 21 ultra and it's better but not leaps and bounds better. I guess I was expecting a lot more from 5 generations of phones. I should have bought the 25 ultra and saved a lot of money.
Value
3
Response from Samsung USBy R&R Team, April 13, 2026
Hi there Caleb336, thank you for your feedback on your Samsung Galaxy S26 Ultra. We completely understand wanting to feel that you've made a good investment in a new device that feels exciting to use every day. We have provided links to articles to help you with the features of Galaxy AI that have been added to your device, different camera features and settings, and the redesigned features of the S Pen. We have also added links to the complete manual and the Samsung Support Team to help you best align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
The S26 Ultra is the best Android phone
on April 17, 2026
Posted by: Asockhere
[This review was collected as part of a promotion.] The S26 Ultra is noticeably thinner at 7.9mm — you'll feel it in-hand and think "oh, nice." Then you'll put it down and forget about it. The big headline feature is the built-in Privacy Display, which kills the side-angle view so the person next to you on the bus can't read your texts. Genuinely useful. Also slightly unnerving that Samsung is marketing paranoia as a premium feature, but hey, welcome to 2026.
The camera? Still 200MP. Still incredible. Still the kind of setup that makes you feel like a professional photographer right up until you look at the photos and realize the phone did all the work. Samsung's ProVisual Engine and Galaxy AI handle so much post-processing that your "skill" is basically just pointing the thing. If that bothers you, touch grass. If it doesn't, your Instagram will look phenomenal.
Battery life is a genuine win. Super Fast Charging 3.0 gets you to 75% in about 30 minutes, and the 5000mAh cell will last you through a full day of heavy use without sweating it. Keep the Privacy Display on — it barely dents the battery. Testing showed maybe a 16-minute difference in real-world use. That's nothing.
The Snapdragon 8 Elite Gen 5 screams. Everything is instant. Apps open before you finish tapping. It's almost annoying how fast it is because there's nothing left to complain about in that department.
The camera? Still 200MP. Still incredible. Still the kind of setup that makes you feel like a professional photographer right up until you look at the photos and realize the phone did all the work. Samsung's ProVisual Engine and Galaxy AI handle so much post-processing that your "skill" is basically just pointing the thing. If that bothers you, touch grass. If it doesn't, your Instagram will look phenomenal.
Battery life is a genuine win. Super Fast Charging 3.0 gets you to 75% in about 30 minutes, and the 5000mAh cell will last you through a full day of heavy use without sweating it. Keep the Privacy Display on — it barely dents the battery. Testing showed maybe a 16-minute difference in real-world use. That's nothing.
The Snapdragon 8 Elite Gen 5 screams. Everything is instant. Apps open before you finish tapping. It's almost annoying how fast it is because there's nothing left to complain about in that department.
Galaxy AI is baked into every corner of the S26 Ultra, and at this point it's less a feature and more just... the phone. It's everywhere.
The camera leans
The camera leans
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really love my Device
on April 18, 2026
Posted by: cadub5213
[This review was collected as part of a promotion.] It's pretty cool that you can use Galaxy AI to edit your pictures on your phone or to scan something on your screen to look it up. I got the 1 terabyte model and now I have plenty of space for all my games and my videos and pictures. Gaming on this device is really good. I also like that it has the built in privacy filter if you want some privacy on your phone. I'm really happy with my purchase
Value
5
Written by a customer while visiting Samsung US