Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,318 Reviews)
Rating breakdown 13,318 reviews
5 Stars
11,635
4 Stars
1,342
3 Stars
204
2 Stars
54
1 Star
83
65%of customers recommend this product.
(
90 out of
138)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
Awesome phone!
on March 12, 2026
Posted by: HavokWolfS
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S26 Ultra for both work and entertainment, and it has honestly exceeded my expectations. The display is incredibly bright and smooth, which makes watching movies, streaming videos, and even gaming look amazing. The battery easily lasts me through a full day of heavy use, which is important since I rely on my phone for work and communication.
One of my favorite features is Galaxy AI. It makes everyday tasks much easier, especially when summarizing notes, improving messages, or helping organize information quickly. It feels like having a smart assistant built directly into the phone.
The camera system is also fantastic. Photos are sharp, detailed, and the zoom capabilities are very impressive. I often take photos and videos for personal projects and the quality is consistently great.
Overall, the Galaxy S26 Ultra is one of the best smartphones I’ve used. Between the performance, camera, battery life, and Galaxy AI features, it feels like a complete device that works perfectly for both productivity and entertainment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S26 Ultra
on March 12, 2026
Posted by: GalaxyS26UltraReview
[This review was collected as part of a promotion.] Easy setup, smooth edges, fast processor, I like the privacy screen options.
I wish you'd have stuck with titanium, but I can live with aluminum.
Galaxy AI is fun to play with and I'm starting to learn how to use it to improve my productivity.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on March 12, 2026
Posted by: ThebigFella
[This review was collected as part of a promotion.] I use my phone all day at work in my auto shop to check customers in, review scans for faults,and inspections. The quality of the camera with its better low light quality really helps in those dark spots under a car. The galaxy AI refinement makes the photos look better for when I send to customers. The ability to use the sound eraser feature in videos is fantastic because I can isolate my voice and not all the background.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I expected
on March 12, 2026
Posted by: Stormi70
[This review was collected as part of a promotion.] Phone transfer was not smooth. Had to attempt twice. Once completed, it was still missing several apps
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Value
2
Response from Samsung USBy R&R Team, March 12, 2026
Hi there Stormi70, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to assist you. We have provided links to troubleshooting guides to help you maximize the speed and resolve the experience you mention with freezing. We have also shared a link to the complete manual for your device to help you adjust the settings to best align to your preferences. We have lastly, shared a link to the Samsung Support Team to assist you if you continue to experience frustrations or have questions about your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome display love everything about it.
on March 12, 2026
Posted by: Ericj625
[This review was collected as part of a promotion.] The new AI features make things very smooth. I wasn't much for it at first but very easy to work with and flows into daily routines.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone still lo the design.Four grams lighter
on March 12, 2026
Posted by: Mickaaaa
[This review was collected as part of a promotion.] Still getting to know the newest features on this phone, including what I believe is improved galaxyAI.
Battery life is great screen is wonderful.
The change in weight is very noticeable and
I'm much enjoyed improvement to the feel in my hand for a large phone.
Substantially, better overall than the phone, it replaced the pixel 10 pro xl.
I wonder what this phone would be like without all of the background "Galaxy Al" running on this phone?
It definitely does not seem to affect the phone peppiness, speed or responsiveness… this thing is blazing fast
Battery life is great screen is wonderful.
The change in weight is very noticeable and
I'm much enjoyed improvement to the feel in my hand for a large phone.
Substantially, better overall than the phone, it replaced the pixel 10 pro xl.
I wonder what this phone would be like without all of the background "Galaxy Al" running on this phone?
It definitely does not seem to affect the phone peppiness, speed or responsiveness… this thing is blazing fast
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ros3 gold powerhouse
on March 12, 2026
Posted by: Evi4ca
[This review was collected as part of a promotion.] I upgraded from a 4 year old S22 Ultra and the new S26 Ultra is a powerhouse. Galaxy AI is everywhere in your phone ensuring that your life gets easier. Navigating all new features will take me a minute but I am really excited for them
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product with premium features
on March 12, 2026
Posted by: Galaxy
[This review was collected as part of a promotion.] This is a great phone that checks all of the boxes, plus more I didn't even know I wanted. The option to process some AI tasks on the device directly is an excellent option. The Galaxy AI relies heavily on allowing a lot of data-related permissions, so I didn't opt into those yet. The transition from my old device was painless thanks to Smart Switch. I would recommend this phone to anyone who needs the basic, but also robust advanced features like Pro Photo, Creative Studio, or live streaming.
Value
5
Written by a customer while visiting Samsung US