Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8 out of 5
4.8
(11,415 Reviews)
Open Ratings Snapshot
Rating breakdown 11,415 reviews
5 Stars
10,012
4 Stars
1,134
3 Stars
165
2 Stars
41
1 Star
63
64%of customers recommend this product. 
(
71 out of 111
)
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Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5 out of 5
5
S26 Ultra On Point
on March 25, 2026
Posted by: InnoWorxs
[This review was collected as part of a promotion.] The S26 Ultra continues the trend of responsive performance set by the S23 Ultra. The S26 ups the game with increased performance and AI enhanced features. An autofocused night time moon shot displayed clear image of the craters. The AI call assist which allows users to screen before answering with text to speech is a game changer. Realtime AI powered translation is another game changer highly used during overseas travel.
Fully integrated Google Gemini assistant while infight is another great coupled with Google Antigravity. Condicted Business planning, system analysis and design all using S26 Ultra while infight with WiFi. The connected device capability allowed sharing with Mac Book Pro running Antigravity and Codex for coding.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Defective 25W charging
on April 9, 2026
Posted by: ArcticMammal
[This review was collected as part of a promotion.] I bought the Ultra model mainly for the 25W wireless charging capability. My testing and those done by other techies showed that wireless charging is far below what Samsung claims . The highest output wattage I have observed was 11W.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 10, 2026
Hey ArcticMammal, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your new device is not operating as intended or expected. We have provided links to a few articles to help you troubleshoot this charging capacity. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
This Phone has TooMuch Going On Even for Me
on April 13, 2026
Posted by: MagyckDance
[This review was collected as part of a promotion.] Not a happy camper. Opened voice mail then told I have to pay for it. AI keeps popping up and I have no clue what good it does me. I use my phone as a phone and play a few games. It's been heck figuring out how to do things like add sounds to different areas, like Messages and incoming calls. I add one sound then that sound is on other things I didn't add it to. Samsung used to be my favorite device (I have a PC plus tablets) but it's too much other stuff for regular people like me.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 14, 2026
Hi there MagyckDance, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided links to resources to help you discover the capabilities and features of Galaxy AI and integrate them in to your usage, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further any time you have questions, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best yet
on April 15, 2026
Posted by: Sammy Sung
Battery lasts longer than previous Samsung 20. Disply is nicer, easier to navigate.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Its a solid device
on April 23, 2026
Posted by: Casey686
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is a polished phone that delivers where it matters most. The performance is fast and smooth, the battery easily lasts all day, and the massive 6.9-inch display looks fantastic in any lighting. The 200MP camera system stands out with sharp detail and excellent zoom, making it one of the best phones for photography right now.
While it’s more of an incremental upgrade than a huge leap, the added Galaxy AI features and refined design make it feel modern and capable. Overall, it’s a powerful, reliable premium phone that does almost everything really well.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 24, 2026
Hi there Casey686, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We are so pleased to hear that you are so pleased to hear that you are enjoying the larger display size, camera quality, and added Galaxy AI features. We have shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone in my experience
on April 27, 2026
Posted by: Whpmgr
[This review was collected as part of a promotion.] I have been a Galaxy owner for over 20 years. I prefer them. I just got this phone 2 weeks ago. The camera is awesome. Easy to use and very capable. The Operating system is 2ndcto none. It brings up apps so fast, hasn't crashed yet and I have tried to crash it. The screen image is so crisp. Streaming is a breeze. I play games on it all day and there is still battery left when I lay down to sleep. The alarm wakes me effortlessly and the calender alerts me for all of my important events. What more could anyone ask for. I have as much memory as my Samsung laptop. I Love It!! dates . I love how Samsung AI helps me find things throughout the day and the phone works flawlessly with my Android Auto
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Still getting to know it
on May 5, 2026
Posted by: RockinCowgirl
[This review was collected as part of a promotion.] So far I'm really liking this phone. I'm still figuring out the new settings & where things have been moved to but overall it's good.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 6, 2026
Hi there RockinCowgirl, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that this device has made such a great inital impression on you. We have provided a link to the complete manual to help you fully explore your new device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Features lost!
on March 22, 2026
Posted by: None
I can't even paste out of a text message. This really sucks big time.
Very hard if not impossible to use voice to text and try to add punctuation even as simple as a period very harder to use than my Galaxy s20 Ultra.
What happened to my $30 discount and the other benefits I should have since I wasted 1500+.
Why in hell is the annoying underscore added to perfectly good words like" happened" above.
Not happy at all. Why the lost features?
Response from Samsung USBy R&R Team, March 23, 2026
Hey None, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know it can be frustrating when your device is not meeting your expectations or operating as expected. We have provided links to the complete manual and the Samsung Support Team to help you best align the settings to your preferences, troubleshoot any frustrations, or answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
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