Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(11,371 Reviews)
Rating breakdown 11,371 reviews
5 Stars
9,976
4 Stars
1,127
3 Stars
165
2 Stars
40
1 Star
63
64%of customers recommend this product.
(
71 out of
111)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
Very Good product
on May 25, 2026
Posted by: Johndu
[This review was collected as part of a promotion.] It's fast working, has great pictures, great audio, altogether it's great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
AI takes over the phone
on May 25, 2026
Posted by: Frustrated
[This review was collected as part of a promotion.] AI takes over the screen, not allowing you to click on apps
It makes one have to exit the screen and start over. I have turned off AI, but it continues to happen.
It makes one have to exit the screen and start over. I have turned off AI, but it continues to happen.
Value
2
Response from Samsung USBy R&R Team, May 27, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how important the ability to customize your device, and have it operate as desired is to you every day. We have provided links to help you with the features of Galaxy AI and the settings of your device. We have also provided a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone love it
on May 25, 2026
Posted by: Cutiepie
[This review was collected as part of a promotion.] Games videos streaming live TV music i just love my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had
on May 25, 2026
Posted by: 49KarlF
[This review was collected as part of a promotion.] I've had my S26 Ultra since February and love everything about it. I take a lot of pictures and some videos. The stylis comes in real handy when I select areas of a picture to edit with the AI feature. Being 77 it helps with my unsteady hand. Mainly I do a lot of searching information, buying on line. Reading the news and sports is part of my daily routine also. I basically use it like a computer to email, pay bills etc. One other great use is in my older car as the GPS map device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Black mighty
on May 25, 2026
Posted by: 1965kim
[This review was collected as part of a promotion.] All is good and well , I like it. The device has good quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 Ultra-tastic!
on May 25, 2026
Posted by: dracoolio1
[This review was collected as part of a promotion.] I've always Samsung phones and this S26 ultra is fantastic.Thank you!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This s26 ultra is awesome.
on May 25, 2026
Posted by: Wingchun77
[This review was collected as part of a promotion.] The galaxy AI features are awesome on this phone.
Battery life exceeds my expectations and the camera is top notch for sure.
Phone being lighter is another big plus.
Phone being lighter is another big plus.
Everyday usage where I don't have to worry about the battery dying is a big plus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on May 25, 2026
Posted by: Nikkishops
[This review was collected as part of a promotion.] Work great! Great camera, has some great AI features.
Value
5
Written by a customer while visiting Samsung US