Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(11,415 Reviews)
Rating breakdown 11,415 reviews
5 Stars
10,012
4 Stars
1,134
3 Stars
165
2 Stars
41
1 Star
63
64%of customers recommend this product.
(
71 out of
111)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
3
Could use more tweaking
on April 15, 2026
Posted by: Artie
The Galaxy S26 Ultra was great at first and worked beautifully, but since it's recent update has run slower or basically doesn't open apps at all. There are clearly a lot of bugs they thought they fixed with this update, but it literally slowed down the processing power. Also I basically ignore or turn off the AI features because I am anti-AI
Response from Samsung USBy R&R Team, April 16, 2026
Hi Artie, thank you for your feedback on your Samsung Galaxy S26 Ultra. We understand how frustrating it can be when your device is not operating as expected or intended. We have provided links to resources to help you troubleshoot this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Upgrade Ever
on March 27, 2026
Posted by: Frog_tful
from CA
I absolutely love this phone. I was really hesitant to buy a new phone, specially one that just came in, mainly because I tend to keep my phones until they're on their last breath. However, my previous phone started to glitch and turn off constantly, which is what made me purchase this new one.
If you get an offer to buy the Ultra version, I can tell you that it's completely wonderful. The whole display, camera, battery and performance is just a whole new experience. I have to clarify that my previous phone was a S22, so it's a huge jump, and I'm obviously pointing out the differences I noticed. If you have the S25, I heard it's not really much of a difference, but if you are in the same situation I was and you were hesitant to buy the latest model, you really won't regret it.
Another thing I wanted to mention is that I'm not aware of how much of a difference between the S25, S26 +, and S26 Ultra is there. I purchased the Ultra version because I read it was the best option for my everyday life and I got a great deal when I bought it. It might be better if you consult with someone about the features that you use the most in your current phone, what do you dislike and like about it, and which tools are you looking for on a new phone. You might even be satisfied buying a previous version and could save some money instead of buying the newest option that has features that don't really matter to you.
If you get an offer to buy the Ultra version, I can tell you that it's completely wonderful. The whole display, camera, battery and performance is just a whole new experience. I have to clarify that my previous phone was a S22, so it's a huge jump, and I'm obviously pointing out the differences I noticed. If you have the S25, I heard it's not really much of a difference, but if you are in the same situation I was and you were hesitant to buy the latest model, you really won't regret it.
Another thing I wanted to mention is that I'm not aware of how much of a difference between the S25, S26 +, and S26 Ultra is there. I purchased the Ultra version because I read it was the best option for my everyday life and I got a great deal when I bought it. It might be better if you consult with someone about the features that you use the most in your current phone, what do you dislike and like about it, and which tools are you looking for on a new phone. You might even be satisfied buying a previous version and could save some money instead of buying the newest option that has features that don't really matter to you.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Just Okay
on March 28, 2026
Posted by: Aurelius
[This review was collected as part of a promotion.] The phone is just okay. It's loaded with a bunch of Galaxy AI features most people won't care about or even want.
The privacy display is a cool feature in theory, but that's where it ends. In reality the privacy display just dims the screen and makes it a little darker when viewed from an angle, but it is still easily viewable and readable. Hopefully Samsung will improve the privacy display if they continue to use it on future models.
The material the phone is made of is also subpar. Just from trying on 2 different cases there is a spot on my phone where the colour has been rubbed off.
It's a shame Samsung chose to spend so much time pushing features nobody wants, while completely neglecting any development or improvement of hardware and features their customers have been asking for for years now.
Value
2
Response from Samsung USBy R&R Team, March 30, 2026
Hello Aurelius, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to the complete manual for your device to help you adjust the settings to maximize the new Privacy Display, and potentially only enable for specific apps to help you also have the brightness you may be seeking at other times. We have also provided a link to the Samsung Support Team to assist you with the hardware frustrations you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
A Masterclass in Regression.
on April 25, 2026
Posted by: BobBush
[This review was collected as part of a promotion.] I’ve pre-ordered many flagships, but this S26 Ultra is my last. It’s fast with great battery efficiency. I cap health at 80% with two daily 15-minute top-offs. I’m running the 512GB model—a forced compromise because Samsung failed to properly advertise the 1TB option.
As a field service engineer, I rely on the S-Pen for signatures. The pixel density mimics real ink beautifully, down to micro-dot precision. I appreciate the pen sticking out slightly for easy case ejection, but the magic is dead. No Bluetooth, no controls, and single-direction insertion. Frankly, the S-View case was Samsung's last actual look-at-me innovation. Random ppl said "nice phone".
The dealbreaker is the display. An engineer sacrificed visibility for a niche "privacy" screen and should simply be fired. With polarized sunglasses in the sun, it's completely useless. The glass reflects a harsh, kaleidoscopic starfield that obscures everything. Useless in Hawaiian sun or on the water. Even night dimming has regressed to a washed-out gray-white. I worry more about corporate metadata scraping than screen-peeking strangers.
Galaxy ai? I use Google.
Video stabilization is the only feature worth showing off, but the camera housing cripples ergonomics. We shouldn't have to choose between the S25 Ultra's readable screen and the S26 Ultra's bulky camera and invisible display. All they had to do was keep it amazingly bright.
Can't add pics here b/c Samsung caps pic size at 10mb on reviews!
Care+ = joke.
Value
3
Response from Samsung USBy R&R Team, April 27, 2026
Hello BobBush, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when you have a new device that is not meeting your expectations. We would love to help you have the best possible experience with your device. We have provided a links to articles to help you with the redesigned S Pen features available on your device, and the features of Galaxy AI you may want to integrate in to your usage. We have also shared a link to the complete manual for your device to help you with the different setting options for the Privacy Display to help you have this setting only enable for specific apps or notifications to have the brightness when desired, and Privacy when required. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
The features are amazing
on May 7, 2026
Posted by: HaPpYgOlUcKy
[This review was collected as part of a promotion.] The new Galaxy AI for this phone is so cool. I was on my way to Walmart. My 7 year old daughter was with me and she asked the AI to tell her a story and it did it was so cute. I am blown away at the technology.
Value
5
Response from Samsung USBy R&R Team, May 7, 2026
Hey there HaPpYgOlUcKy, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are finding your new device to be amazing for your usage, and that you have found fun and interesting ways to use Galaxy AI. We have shared a link to the Samsung Support Team for your convenience if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Phone of the year!
on March 11, 2026
Posted by: Dav9Ol
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is easily the most powerful and useful smartphone I’ve owned. As someone who works heavily with data and photography and relies on technology for both work and everyday life, this device is a game changer!
One feature I use constantly is Galaxy AI. During my workday, I often review long emails and technical reports, and Galaxy AI helps summarize content quickly so I can focus on the key points. It’s also extremely helpful for improving written responses when communicating with colleagues.
For photography, this phone is incredibly useful when scouting locations or capturing quick shots when I don’t have my full camera gear with me. The detail in the photos is impressive, and the horizontal lock when recording action videos is superb. I also use the Galaxy AI photo editing tools to quickly clean up images and remove distractions before sharing them on social media.
The privacy display is magnificent! Now I can open my wife's text in public haha.
For photography, this phone is incredibly useful when scouting locations or capturing quick shots when I don’t have my full camera gear with me. The detail in the photos is impressive, and the horizontal lock when recording action videos is superb. I also use the Galaxy AI photo editing tools to quickly clean up images and remove distractions before sharing them on social media.
The privacy display is magnificent! Now I can open my wife's text in public haha.
I could go on, but this phone is powerful and versatile, and in my opinion, the best smartphone in the world right now.
Value
5
Response from Samsung USBy R&R Team, March 11, 2026
Hi there Dav9OI, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding this new device to be the most powerful device you have used, with so many amazing features and capabilities that help you with a number of daily tasks. We have provided a link to the Samsung Support Team. These experts can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Removed Camera Shutter feature on SPen
on April 3, 2026
Posted by: Joicall
I have been buying Samsung for years now. I can't wrap my head around the idea that someone thought it was a good idea to remove the SPen camera shutter feature on its newest Samsung Ultra 26.
Design
3
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Joicall, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when features you have used in the past with your device have been changed in some way. We have provided a link to the complete manual to assist you with the hand gestures and voice commands you can use with your device for the remote control of your camera. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the upgrade, should have waited.
on March 13, 2026
Posted by: Hajro
from Davenport, IA
I upgraded from S23 Ultra. I wish I waited. The battery life on the 26 Ultra is same. I'm still charging my phone 3 times a day. Performance wise, I didn't notice any change, it's still overheating from back. Even as I'm writing this review the phone is getting hot. Camera and display are good. Durability so far is good. Overall I should have waited.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, March 13, 2026
Hello Hajro, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know how distressing it can be when your device is not operating as intended or expected. We have provided links to articles to help you troubleshoot the temperature and maximize the battery life of your device. We have also provided a link to the complete manual and Samsung Support Team to help you discover the full capabilities of your device, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US