Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(13,379 Reviews)
Rating breakdown 13,379 reviews
5 Stars
11,682
4 Stars
1,350
3 Stars
208
2 Stars
55
1 Star
84
65%of customers recommend this product.
(
92 out of
141)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
The best phone that can exist.
on March 15, 2026
Posted by: Hilario
[This review was collected as part of a promotion.] This incredible, you have a very good camera makes excellent photographs, what I like too much is its privacy screen that you can activate and deactivate it whenever you want among other things the 100 percent recommended
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung S26 Ultra: Major Battery Drain & Power Sav
on March 15, 2026
Posted by: Ali1983
[This review was collected as part of a promotion.] I am extremely disappointed with the battery life on my new S26 Ultra.
Even with Power Saving mode turned ON, I am having to recharge the device 3 times a day.
I expected the Snapdragon 8 Gen 5 Elite to be more efficient, but the drain is worse than my old phone.
The phone seems to lose significant charge even when idling in my pocket.
Power Saving mode doesn’t seem to be throttling background apps or the refresh rate properly.
I suspect the new Privacy Display pixels or the high brightness (2,600 nits) are the main culprits.
I have already tried a factory reset and software updates, but nothing has fixed the 3-charge-per-day issue.
Compared to reviews claiming 9+ hours of Screen-On Time, my unit is performing significantly below average.
This feels like a Day 1 software bug or a defective batch of batteries.
Has anyone else found a fix for this, or is anyone else seeing this same rapid drain?
Even with Power Saving mode turned ON, I am having to recharge the device 3 times a day.
I expected the Snapdragon 8 Gen 5 Elite to be more efficient, but the drain is worse than my old phone.
The phone seems to lose significant charge even when idling in my pocket.
Power Saving mode doesn’t seem to be throttling background apps or the refresh rate properly.
I suspect the new Privacy Display pixels or the high brightness (2,600 nits) are the main culprits.
I have already tried a factory reset and software updates, but nothing has fixed the 3-charge-per-day issue.
Compared to reviews claiming 9+ hours of Screen-On Time, my unit is performing significantly below average.
This feels like a Day 1 software bug or a defective batch of batteries.
Has anyone else found a fix for this, or is anyone else seeing this same rapid drain?
Value
3
Response from Samsung USBy R&R Team, March 16, 2026
Hi there Ali1983, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when you have a new device that is not meeting your expectations, and we would love to help you resolve your frustrations. We have provided links to a few articles to help you troubleshoot the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this frustration continues with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone love it
on March 15, 2026
Posted by: Bigguy
[This review was collected as part of a promotion.] When i got this new it was the easiest phone i have ever had to setup. Was very streamline when doing it. The phones new upgrads are very nice. I love how samsung made the new phone look . I had a s22 ultra and is a lot lighter in weight then my old phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone is ok
on March 15, 2026
Posted by: DarkManX4lf
[This review was collected as part of a promotion.] The S25 Ultra is an ok device. Not much or many improvements from the s25 Ultra. The privacy screen is the 1 new best feature and that's about it. Other than the privacy screen the phone is about the same as the S25 and maybe even the S24 ultra. I wish the battery life was larger, maybe 7000 or 10000mah. I also wish the spen has bluetooth features and I wish the back was flat and did not have the camera bump.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!!
on March 15, 2026
Posted by: Nessa84
[This review was collected as part of a promotion.] I've always been a Samsung girl, This new Samsung Galaxy S26 Ultra just took my love to a whole new level!! It's so easy to connect/switch everything over to. All the improvements are amazing. The Galaxy AI feature is top notch. Don't even get me started on the Camera. You could let people pay you to take their pictures as a professional they turn out so good. You can edit and do anything you'd like right away.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S26 Ultra: Precision, Privacy, and AI Power
on March 15, 2026
Posted by: ArchitectAuditorGeneral
[This review was collected as part of a promotion.] The S26 Ultra has completely transformed my daily routine. I use it extensively for school and work, and the integration of Galaxy AI has made managing complex tasks much more efficient. The 200MP camera system is incredible for capturing fine details, and the new Privacy Display technology gives me peace of mind when I am working on sensitive projects in public spaces. The processing power is evident when multitasking between heavy apps, and the battery life remains consistent even during long days of streaming and gaming. It is a powerful, intelligent device that sets a new standard for mobile technology.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Best ULTRA Yet!
on March 15, 2026
Posted by: SamanthaSix
[This review was collected as part of a promotion.] This phone is AMAZING! THE Galaxy AI is out of this world! No pun intended! I ordered the white and it is the purest white I've ever seen on a phone. I am so in love with this phone and I am so excited to have it! 10/10 would recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra
on March 15, 2026
Posted by: Vnuggs1
[This review was collected as part of a promotion.] I am loving this so far. The graphics are amazing and great for playing game. The camera is also ridiculously great! Everything is just so seamless!
Value
5
Written by a customer while visiting Samsung US