Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(11,408 Reviews)
Rating breakdown 11,408 reviews
5 Stars
10,006
4 Stars
1,133
3 Stars
165
2 Stars
41
1 Star
63
64%of customers recommend this product.
(
71 out of
111)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
4
Almost an excellent phone.
on May 1, 2026
Posted by: 080808
[This review was collected as part of a promotion.] I would have given a 5 stars for the phone but Samsung failed to address the past issues which made me upgrade twice from my S22 ultra to S25 ultra and now to S26 ultra..
The callers cannot hear me randomly when they call. I have to restart the phone and or disconnect my wifi connection for it to work.
Also, the design of the camera is not to my liking as it protrudes out and I am afraid to lay it down flat on its back with the fear of damaging it.
Other than that, phone is excellent, crisp screen, the privacy feature is awesome. It sure does give a sense of security where people cannot peek at your phone while we are in public places. Still need to look into detail all the features to get maximum usage of the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Just upgraded to the new Galaxy S26 Ultra and wow.
on May 1, 2026
Posted by: Allyssa
[This review was collected as part of a promotion.] The S26 Ultra is incredible. Here’s why:
Gaming: No lag, no stuttering. The 120Hz refresh rate on this 6.9-inch screen is buttery smooth. It handles high-intensity games better than the S25 ever did.
Galaxy AI: It’s integrated into everything. I love using the AI-powered photo editing and the live translation features.
Design: The move back to aluminum makes it feel lighter and it stays much cooler during long sessions.
Gaming: No lag, no stuttering. The 120Hz refresh rate on this 6.9-inch screen is buttery smooth. It handles high-intensity games better than the S25 ever did.
Galaxy AI: It’s integrated into everything. I love using the AI-powered photo editing and the live translation features.
Design: The move back to aluminum makes it feel lighter and it stays much cooler during long sessions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great AI Features
on May 1, 2026
Posted by: Dex1216
[This review was collected as part of a promotion.] I love using Galaxy AI to edit existing pictures and also to create new pictures. Also, the privacy display is a great addition.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra does it again
on May 1, 2026
Posted by: LoveBigMeat206
[This review was collected as part of a promotion.] Sooooo fast and so well designed ¹ Flagship for the win!!1
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
As good as my Note 9
on May 1, 2026
Posted by: Yodamaster
[This review was collected as part of a promotion.] It's nice to see that the Galaxy ultra 26 is delivering like the Galaxy Note 9. Did that was like the best note they made? I still have my Note9, although it's slowly dying. And the 26 so far is measuring up. I don't like what they did with the health app. I liked being able to scan it on the phone without having to buy. Additional devices, but other than that. Yeah, it's measuring up to the Note9 and actually has a few more features that I'm still learning how to use. But the speed, the capacity the stylus is a little better. It's not as thin and flimsy, and I love the color the cobalt violet actually looks like purple instead of pink, so total upgrade do, however, would like a case that didn't make the phone wobble, when you set it down, that's the only thing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Advance features
on May 1, 2026
Posted by: Ashbash
[This review was collected as part of a promotion.] Galaxy AI is amazing. I love this phone. Helps me accomplish so much more personal or work it's reliable. Advance technology is the future. This phone is so quick and amazing storage better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like privacy feature but not sure about the rest
on May 1, 2026
Posted by: AMwow99
[This review was collected as part of a promotion.] Honestly the S26 Ultra feels like a really solid phone but the only thing that really stands out is the privacy feature it actually feels useful in real life and something you notice every day everything else is good like really good it is fast smooth the camera is reliable but nothing really gives that wow feeling the AI stuff is there but kind of whatever and you are not sure how much you will even use it and even the screen feels a little different because of the privacy thing so you are not fully sold on it overall it just feels like a premium phone that does everything right but is not that exciting beyond that one feature
Value
4
Response from Samsung USBy R&R Team, May 8, 2026
Hi there AMwow99, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are happy with the usage of the new Privacy Display on your devce. We have provided a link to an article to help you with the full capabilities of Galaxy AI for the best possible experience. We have also shared a link to the complete manual and the Samsung Support Team to help you fully discover and align your devie to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on May 2, 2026
Posted by: PottMatter
[This review was collected as part of a promotion.] Absolutely love this phone. I have had the S20 and S23 and this is a great upgrade to the series. Camera is great, the display is wonderful. Ai features help with tasks when using the phone. I also use the phone for gaming and the performance is top notch. Only downside to the phone is the S-pen is no longer bluetooth. I highly recommend this phone if you are looking to upgrade.
Value
4
Response from Samsung USBy R&R Team, May 7, 2026
Hey there PottMatter, thank you for your feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you love this device. We have provided a link to an article to help you with the redesigned S Pen features you can use with your new device. We have also provided a link to the complete manual to help you with the hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US