Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(18,247 Reviews)
Rating breakdown 18,247 reviews
5 Stars
15,933
4 Stars
1,838
3 Stars
286
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
106 out of
168)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
Fast, Smooth and Easy to Use
on May 2, 2026
Posted by: Superchatruc
[This review was collected as part of a promotion.] I’ve been using this Samsung device daily and the experience has been excellent. It’s fast, smooth, and very reliable for everything I do. I use it for streaming, listening to podcasts, navigation, and staying connected throughout the day, and it handles everything without any issues.
The display looks amazing and makes watching videos and sports much more enjoyable. The battery easily lasts me through long days, which is very important for my routine. Performance is consistent even when multitasking between different apps.
One of the standout features is Galaxy AI. It adds a very useful and modern touch to the device, making everyday tasks easier and more efficient. It really feels like a smart upgrade that improves the overall experience.
Overall, this device delivers great performance, excellent usability, and a premium feel. I’m very satisfied with it and would definitely recommend it.
The display looks amazing and makes watching videos and sports much more enjoyable. The battery easily lasts me through long days, which is very important for my routine. Performance is consistent even when multitasking between different apps.
One of the standout features is Galaxy AI. It adds a very useful and modern touch to the device, making everyday tasks easier and more efficient. It really feels like a smart upgrade that improves the overall experience.
Overall, this device delivers great performance, excellent usability, and a premium feel. I’m very satisfied with it and would definitely recommend it.
Value
5
Response from Samsung USBy R&R Team, May 6, 2026
Hi there Superchatruc, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how much you are loving the appearance, performance, and usage of your device for your streaming every day. We have provided links to resources to help you maximize your experience, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
A fantastic Phone
on May 2, 2026
Posted by: Cadillacman
[This review was collected as part of a promotion.] The AI features are outstanding! From the photo editing to the notes features are above and beyond any ither device i have use! I use the phone for many tasks, it is my personal assistant!
Value
5
Response from Samsung USBy R&R Team, May 6, 2026
Hi there Cadillacman, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear how pleased you are with the features of Galaxy AI for your photo editing, note-taking, and other tasks needed every day. We have provided a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This feature is amazing
on May 2, 2026
Posted by: Love2watch
[This review was collected as part of a promotion.] This phone specs is amazing with camera features the screen time is awesome and watch movies and do homework in a speed time. Talking to your friends is amazing and the privacy display anybody can look in your phone again.
Value
5
Response from Samsung USBy R&R Team, May 6, 2026
Hi there Love2watch, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear how amazed you have been with the specs and usage of your device, including the new Privacy Display. We hope you'll reach out to us again in the future if you have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 2, 2026
Posted by: GoldenTime
[This review was collected as part of a promotion.] I recently upgraded to the S26 Ultra, and I love this phone. The integrated features, like the privacy mode, are nothing short of amazing. Additionally, I've become the camera guy at all my friend hangouts since the quality of the camera is so good.
Value
5
Response from Samsung USBy R&R Team, May 6, 2026
Hey GoldenTime, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how amazed you have been with your n ew device including the new Privacy Display, Galaxy AI, and camera quality. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
My new S26 Ultra
on May 2, 2026
Posted by: Radrog
[This review was collected as part of a promotion.] This is my third Ultra this one is by far the best, the amount of features is crazy, I find new features all the time. It's also a great phone for business. The AI is also amazing
Value
5
Response from Samsung USBy R&R Team, May 7, 2026
Hey there Radrog, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are finding this device a great upgrade to your previous device, and that you are finding it to so well align to your business needs. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone blew my expectations away!!
on May 2, 2026
Posted by: Nathan
[This review was collected as part of a promotion.] I had the Galaxy S24 Ultra and was scared to upgrade because it was such a good phone, but the Galaxy S26 ultra has been worth the upgrade and it is the best phone I ever had. I love the violet color and I love the rounded corners design. Galaxy AI has been improved and it is great, I use Galaxy AI the most for when I am texting someone in spanish, since spanish is my 2nd language, the Galaxy AI in the keyboard helps me if I made a grammar mistake. Galaxy AI is also great for editing my pictures and videos and its just such a great tool, it has even improved bixby which is great.
I also love the built in privacy display, it is an amazing feature when out in public or at work, also, the battery performance is much better, my battery literally lasts all day for me.
In conclusion, I love this phone and anticipate enjoying it for years to come.
Value
5
Response from Samsung USBy R&R Team, May 7, 2026
Hey Nathan, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear how blown away you have been by the enhanced features and capabilities of your device, and that you are loving the new Privacy Display as a stand out feature. We hope you'll reach out to us again in the future if you ever have questions, or want to provide additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Battery life improved over predecessor
on May 2, 2026
Posted by: Katmeatinoohio
[This review was collected as part of a promotion.] I use the new Samsung S26 Ultra primarily for my business and I am so impressed by the improved battery life over the S25U. This is a beast of a phone that feels and performs much like what you would expect from the best phone in the world. I am particularly impressed by the AI features of this phone, including the ability to dictate text.
Value
4
Response from Samsung USBy R&R Team, May 7, 2026
Hi Katmeatinoohio, we are grateful for your feedback on your Samsung Galaxy S26 Ultra. We are happy to hear that the enhanced battery life of your device has been a great feature for your business needs, and that Galaxy AI has also been a great value for your needs. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
My texting app does not work with this phone.
on May 2, 2026
Posted by: 26Ultra
[This review was collected as part of a promotion.] Galaxy AI is ok, could be better.
Like the new phone but my handcent messaging app does not work like it did with the 23 ultra.
Camera is amazing.
Screen graphics are awesome
Screen doesn't rotate to landscape mode when switching.....
Samsung downloaded, without asking if I wanted it, a 3 gigabyte file for languages, unnecessary waste of phone space. Let me choose languages I want.
Overall satisfied
Like the new phone but my handcent messaging app does not work like it did with the 23 ultra.
Camera is amazing.
Screen graphics are awesome
Screen doesn't rotate to landscape mode when switching.....
Samsung downloaded, without asking if I wanted it, a 3 gigabyte file for languages, unnecessary waste of phone space. Let me choose languages I want.
Overall satisfied
Value
3
Response from Samsung USBy R&R Team, May 4, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand that upgrading to a new device can come with a bit of a learning curve, and needing specific apps every day. We have provided a link to an article to help you troubleshoot the app not operating with your device as intended. We have also shared a link to an article to help you with the usage of Galaxy AI. We haev also shared a link to the complete manual for your device to assist you with additional features, alignment of the settings, and disabling any features you may not have interest in using every day. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US