Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(18,247 Reviews)
Rating breakdown 18,247 reviews
5 Stars
15,933
4 Stars
1,838
3 Stars
286
2 Stars
85
1 Star
105
63%of customers recommend this product.
(
106 out of
168)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
5
The features are amazing
on May 7, 2026
Posted by: HaPpYgOlUcKy
[This review was collected as part of a promotion.] The new Galaxy AI for this phone is so cool. I was on my way to Walmart. My 7 year old daughter was with me and she asked the AI to tell her a story and it did it was so cute. I am blown away at the technology.
Value
5
Response from Samsung USBy R&R Team, May 7, 2026
Hey there HaPpYgOlUcKy, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are finding your new device to be amazing for your usage, and that you have found fun and interesting ways to use Galaxy AI. We have shared a link to the Samsung Support Team for your convenience if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Good like the s24-s25
on May 7, 2026
Posted by: Oli700
[This review was collected as part of a promotion.] Got a few more new features but the camera is along the lines of an s24-s25.
Value
4
Response from Samsung USBy R&R Team, May 8, 2026
Hello Oli700, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are happy with the usage and capabilities of your device. We have provided a link to the complete manual to help you with the full capabilities of your device including the new Privacy Display. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade!
on May 7, 2026
Posted by: Noleshark
[This review was collected as part of a promotion.] Finally bit the bullet and upgraded from my trusty s22 ultra. Galaxy AI integration is proving more useful than I initially expected.
Value
5
Response from Samsung USBy R&R Team, May 7, 2026
Hello Noleshark, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are happy to hear that youare pleased with your upgrade from a device you really loved using the past. We have provided a link to an article to help you with additional capabilities of Galaxy AI you may want to integrate in to your usage. We have also provided a link to the complete manual for your device to help you with additional features like the new Privacy Display. Lastly, we have provided a link to the Samsung Support Team if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on May 7, 2026
Posted by: galaxycat
[This review was collected as part of a promotion.] The Galaxy S26 Ultra is amazing! The display is great for streaming movies, and I love how the Galaxy AI features make editing photos so easy. Best phone ever!
Value
5
Response from Samsung USBy R&R Team, May 7, 2026
Hey there Galaxycat, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how amazed you have been with the inital usage of your device, and that you are loving your streaming and photo editing of your device. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Superb! Techy Savvy!
on May 7, 2026
Posted by: MrsGen18
[This review was collected as part of a promotion.] This new S26 Ultra is so cool 😎. You can be creative and have a chance to explore your phone. There's so much things you can do with this phone. And the "Galaxy AI" feature? Ugh, it's so good. It can be useful and fun to use at the same time! I don't regret choosing this phone for myself, it didn't disappoint me. Worth every penny 👌🩷
Value
5
Response from Samsung USBy R&R Team, May 7, 2026
Hey MrsGen18, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are ecstatic to hear that you are loving your new device, finding it to be such a great investment, and that you are loving the ability to express your creativity. We have shared a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing and simple to use. I love
on May 7, 2026
Posted by: Cooper000887
[This review was collected as part of a promotion.] Simply the best product I think. AI is awesome bccccccvvv n nbvcccccc b bbbbbbbbvgfx c hhhbfcccff
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall decent but not amazing
on May 6, 2026
Posted by: Just a guy
from Columbia, SC
Overall the phone works as it should. The privacy display is pretty cool but I feel it's a bit overrated. While it does dim the screen when viewing at an angle, my wife pointed out that it doesn't really work as she could still see the screen. Also if you turn on the maximum privacy it turns the entire screen a light gray color even when viewing it head on and is pretty pointless. The new camera features are absolutely awesome!!! I've always loved Samsung for the quality of photos. My wife and her family all have iphones and she has always been jealous of my camera. Speaking of camera functions, the new s-pen took away the main feature I used for, the ability to use the pen as a remote for pictures. I would take family photos and use the pen so I could be in it and not try to use a timer for pictures of 15 to 20 people, but those day are gone now since the s-pen is no longer Bluetooth. Performance wise i haven't had any issue, but then again I didn't have issue with my s22 ultra either. Battery life is good, last all day while streaming and doom scrolling. I do question the durability though, phone feels cheaper and fragile in hand without a case. Thankfully I haven't dropped it yet. Overall it's a good phone, but i would have been happy keeping my s22 ultra if it wasn't so worn out. Just to add, all this focus on Ai this and Ai that is lame and useless, personally I don't need my phone or any computer for that matter, thinking and generating art or music. If you don't NEED a new phone, wait until a better option is available.
Features
3
Performance
5
Design
3
Value
2
Response from Samsung USBy R&R Team, May 7, 2026
Hello Just a guy, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear you are happy with the performance and camera of your new device. We have provided a link to the complete manual to help you with the hand gestures and voice commands you can use with your camera for the big family photos and selfies you mention wanting to experience, and adjust the settings of your Privacy Display to only enable for specific apps or notifications to help you have the brightness you may seek from the display while having the privacy when needed. We have also shared a link to an article to help you with the different features of Galaxy AI that go beyond artistic endeavors to help you with different ways to stay organized and streamline daily tasks. We have lastly, provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone works great
on May 6, 2026
Posted by: Bunty25
[This review was collected as part of a promotion.] I love this phone works great and it's very fast and camara result are very good
Value
5
Response from Samsung USBy R&R Team, May 7, 2026
Hello Bunty25, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear how much you are enjoying capturing amazing photos and videos with your device, and that you are finding this device to be fast during your usage. We have provided a link to an article to help you with additional features of Galaxy AI you may want to integrate in to your usage. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US