Customer reviews from Samsung US
Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Average customer rating
4.8
(11,386 Reviews)
Rating breakdown 11,386 reviews
5 Stars
9,986
4 Stars
1,131
3 Stars
165
2 Stars
41
1 Star
63
64%of customers recommend this product.
(
71 out of
111)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (Verizon)
Customer Rating
3
The battery is so bad
on April 9, 2026
Posted by: Arvakur
[This review was collected as part of a promotion.] The battery is terrible; it drains very quickly and overheats significantly with the updates. It is one of the worst Galaxy phones I have ever owned.
Value
3
Response from Samsung USBy R&R Team, April 9, 2026
Hi there Arvakur, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when your device is not meeting your expectations in functionality. The battery of your device is designed to maximize automatically after a short period of time as it learns your consumption habits. We have provided links to articles to help you resolve your frustrations if this is not your experience, as well as troubleshoot the temperature of your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
3
Good phone, needs improvements
on April 9, 2026
Posted by: Zebrachicken35
[This review was collected as part of a promotion.] I've had the Samsung Galaxy S26 Ultra for a while now. I'm still learning all the features, because there are many. While I like the idea of the Galaxy AI being able to do a lot, especially with pics, it definitely needs improvements. It's pretty good at removing certain background images, but sometimes it's very obvious something was once there.
Dark mode is not that good. It does not work. It will darken some things, but the home screen stays brightly colored. I had to put a blank black image on the home and lock screens to replace the dark mode for those since it does nothing for them.
Privacy mode does not work well with dark mode on. If you are going to use it, shut off dark mode. If dark mode is on, the screen because very washed out. If dark mode is off, with privacy on, the colors become light, with blacks becoming grey. I just don't use it because of that. It has one feature that's helpful though, it can be activated for individual apps when they are used, and shut off when they aren't being used.
The phone is much faster than my old s22 ultra, but the screen is not as bright or crisp.
The battery has been good so far, but only because I still use my s22 ultra for many apps. I'm fairly certain that it would drain fast if I accessed all my apps on this phone. I do love that the phone does not get hot.
Dark mode is not that good. It does not work. It will darken some things, but the home screen stays brightly colored. I had to put a blank black image on the home and lock screens to replace the dark mode for those since it does nothing for them.
Privacy mode does not work well with dark mode on. If you are going to use it, shut off dark mode. If dark mode is on, the screen because very washed out. If dark mode is off, with privacy on, the colors become light, with blacks becoming grey. I just don't use it because of that. It has one feature that's helpful though, it can be activated for individual apps when they are used, and shut off when they aren't being used.
The phone is much faster than my old s22 ultra, but the screen is not as bright or crisp.
The battery has been good so far, but only because I still use my s22 ultra for many apps. I'm fairly certain that it would drain fast if I accessed all my apps on this phone. I do love that the phone does not get hot.
Value
3
Response from Samsung USBy R&R Team, April 10, 2026
Hi Zebrachicken35, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know it can take time to fully discover the capabilities of your device, and align the settings to your preferences. We have provided a link to an article to help you with the features of Galaxy AI available on your device. We have also provided a link to the complete manual to assist you with this discovery and alignment. We have also provided a link to the Samsung Support Team to offer additional assistance if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Facebook
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy S26 Ultra: Refined Performance
on April 9, 2026
Posted by: ElMelozoo
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra represents a masterclass in iterative perfection, prioritizing meaningful utility over radical design shifts. Its most compelling upgrade is the integrated Privacy Display, which uses hardware-level tech to shield your on-screen data from prying eyes at the touch of a button. Performance is pushed to the limit by the Snapdragon 8 Elite Gen 5, which finally pairs with a long-awaited jump to 60W fast charging and a wider f/1.4 aperture for superior low-light photography. While the aesthetic remains familiar, the combination of raw power, improved charging speeds, and a brighter 6.9-inch display makes it the most capable and private flagship available today.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S26ultra fial to impress
on April 9, 2026
Posted by: Ajb123
[This review was collected as part of a promotion.] The phone really us not all that much better then my s25 ultra it lags frequently when performing basic functions with Ai its really slow most of the time the only positive is charging speed but don't get this phone thinking the Ai is goikg to be next level because its not it sucks
Value
3
Response from Samsung USBy R&R Team, April 10, 2026
Hello Ajb123, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra. We completely understand how important the uninterrupted usage of your device is to you every day. We have provided a link to an article to help you adjust the refresh rate of your device to help maximize the speed of your device. We have also provided a link to an article to help you if your device if freezing while attempting to perform tasks. We have lastly provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your new device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S26 Ultra: The Ultimate Family Powerhouse
on April 9, 2026
Posted by: RShort
[This review was collected as part of a promotion.] Since its release in 2026, the Samsung Galaxy S26 Ultra has redefined how I document my family's life. It is more than a phone; it is a production studio and personal assistant in my pocket.
Galaxy AI: Your Proactive Partner
The new Galaxy AI suite makes everything effortless. Now Nudge intelligently suggests actions, like surfacing the Gallery when someone asks for trip photos. With Photo Assist, I can edit shots using natural language—I just ask to change the lighting or remove objects, and the AI handles the rest.
Pro-Grade Memories
The camera system is a total game-changer. The f/1.4 aperture ensures crisp shots of the kids even in dim rooms. The Super Steady horizontal lock is incredible for chasing them through the park, providing professional-level stability.
Streaming and Speed
The 6.9-inch display and Snapdragon 8 Elite Gen 5 make streaming a dream. The Privacy Display keeps my screen private in public, while 60W charging ensures I am always ready for the next memory.
The Verdict
The S26 Ultra is thinner, lighter, and smarter. If you love streaming and want the best AI camera for family history, this is the phone to get.
Galaxy AI: Your Proactive Partner
The new Galaxy AI suite makes everything effortless. Now Nudge intelligently suggests actions, like surfacing the Gallery when someone asks for trip photos. With Photo Assist, I can edit shots using natural language—I just ask to change the lighting or remove objects, and the AI handles the rest.
Pro-Grade Memories
The camera system is a total game-changer. The f/1.4 aperture ensures crisp shots of the kids even in dim rooms. The Super Steady horizontal lock is incredible for chasing them through the park, providing professional-level stability.
Streaming and Speed
The 6.9-inch display and Snapdragon 8 Elite Gen 5 make streaming a dream. The Privacy Display keeps my screen private in public, while 60W charging ensures I am always ready for the next memory.
The Verdict
The S26 Ultra is thinner, lighter, and smarter. If you love streaming and want the best AI camera for family history, this is the phone to get.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best series yet
on April 9, 2026
Posted by: Samsungfan2026
[This review was collected as part of a promotion.] The S26 Ultra feels like the first phone where everything just works at a high level. It’s not trying to win in just one category—it’s trying to be the best at everything, and it actually comes close.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with amazing features. But....
on April 9, 2026
Posted by: H311Hound
from Salt Lake City, UT
Okay, all in all this phone is amazing. I don't want to write a review for the entire thing, mainly wanted to write this to get some attention the video recording. Today is the first day I have recorded a video and switched between the rear and front cameras. Wow, it is PAINFULLY SLOW! I know we are still early on with release and OneUI 8.5. But this could use some attention asap. I do have cameras assistant but I checked and I haven't changed any settings to effect video mode. Samsung please check this out!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Ugh... it's just OK
on April 9, 2026
Posted by: Strubel
[This review was collected as part of a promotion.] The phone is nice but the privacy screen doesn't work very well. When in full privacy the screen quality is absolutely terrible. It was a selling point when I purchased the phone but samsung definitely dropped the ball on it being worth the upgrade. A privacy screen protector is way better and doesn't diminish the screen picture qualty like this auto one built in.
If you're in the market to upgrade from a 23 ultra or up, I'd hold off.
Value
2
Response from Samsung USBy R&R Team, April 10, 2026
Hey Strubel, thank you for your feedback on your Samsung Galaxy S26 Ultra. We understand how disappointing it can be when your new device is not meeting your expectations in quality of specific features. We have provided a link to the complete manual for your device to help you adjust the settings on the Privacy Display so you can have it only enable for specific apps and notifications so you can have the best of both worlds with brightness during your usage, and privacy when desired. This can also help you with additional features you may want to integrate in to your usage. We have also provided a link to the Samsung Support Team to assist you further if you have questions or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US